COVID-19 Updates: Learn the latest on coronavirus in our community

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    Visitor Restrictions: Rochester Regional Health has implemented new visitor restrictions and masking guidelines Read More 

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Family Support During COVID-19

Learn how Rochester Regional Health is helping parents, kids, and expectant mothers access services while quarantined during the COVID-19 outbreak.

Support for Parents
Expectant Parents

Support for Parents

Parents are faced with unique challenges when trying to access healthcare and keeping their kids busy while at home. Rochester Regional Health has expanded a variety of initiatives to help support parents and guardians.

Telemedicine Services

Whether it's a stuffy nose, cut on their knee, or anything in between, part of a child's development is picking up bumps and bruises along the way.

Rochester Regional Health is utilizing telemedicine services to continue to see patients during the COVID-19 outbreak to ensure your child receives the care they need.

Telemedicine is available through the MyCare app, as well as through Facetime, Skype, Doximity and Doxy.me. Telemedicine gives patients and providers many benefits:

  • Decreases foot traffic to prevent further community spread
  • Ability to diagnose and treat conditions like ADHD, anxiety, depression, cough, fever, rashes, pink eye, and many more
  • Can be as effective as an in-person visit at diagnosing
  • Effectively used as a triage tool to determine the next course of action
  • Can evaluate and manage patients with COVID-19

MyCare is a HIPPA-compliant app that offers personalized and secure online access to portions of your medical records at all of our hospitals and physician offices. MyCare allows patients to:

  • View medical information
  • Order medication refills
  • View lab results
  • Send non-urgent communications

To book a telemedicine appointment, please call your pediatrician’s office.

Don’t Have MyCare? Sign up for MyCare Today




Well Visits and Vaccinations

Well visits and vaccinations are an essential part of assessing a child’s growth and development and ensuring health. Rochester Regional Health is continuing to see patients for well visits and vaccinations in office.

doctor photo

We are currently focusing on bringing children 5 years of age and under into the clinic for well visits to ensure they receive their full set of immunizations. We will continue to expand to other ages over the coming weeks.

- Dr. Steven Schulz, Pediatrician, Rochester Regional Health

How it Works

In an effort to keep our young patients safe at all times, Rochester Regional Health is grouping well and sick patients by time of day, as well as utilizing alternate entrances and car side visits when appropriate. 

Patients are being roomed immediately upon arrival, and we are following all CDC guidelines for cleaning, disinfecting, and masking at all locations for well visits, sick visits, and immunizations.

To book an appointment, please call your pediatrician’s office.




Behavioral Health Support for Kids

While parents are trying to catch up to new guidelines and terms like shelter in place, stay at home, quarantine, and self-isolation, some kids are struggling to understand their unique situation.

Adam Weis, MD, Pediatrician at Rochester Regional Health, says it’s important to talk to your children about COVID-19 and explain what some of these terms mean.

Doctor photo

Children who suffer from anxiety and need behavioral health support often haven’t developed the coping skills necessary to deal with stressful situations or big changes in their lives.

- Dr. Adam Weis, Pediatrician, Rochester Regional Health

Dr. Weis says children who suffer from anxiety and need behavioral health support often haven’t developed the coping skills necessary to deal with stressful situations or big changes in their lives.

How it Works

To help parents and guardians of children who need behavioral health support, Rochester Regional Health’s Behavioral Health Clinics are accepting new patients and doing intakes via telephone, video, and in-person with strict disinfecting, masking, and social-distancing policies.

We continue to operate all levels of care, including:

  • Health home care management
  • Therapy services
  • Psychiatric evaluation
  • Home-based crisis intervention

To book an appointment, call 922-9900

Mother talking to her child about coronavirus

Talking to Your Kids About COVID-19

How do we educate our little ones about COVID-19 without causing anxiety or fear? Dr. Weis follows his own advice when talking to his four children.

Read the article with Dr. Weis
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Keeping Your Child’s Brain Busy

Parents of young children and teens are facing challenges keeping their kid’s brain sharp during social distancing and stay-at-home measures.

Learn Dr. Schulz’s top tips

Expectant Parents

Keeping you and your baby healthy is always our first priority. To limit the risk of exposure to COVID-19, Rochester Regional Health has implemented new processes to keep you and your baby safe on your journey to parenthood!

Pre- and Postnatal Care & Services

  • computer icon

    Telehealth Appointments

    Routine prenatal and postpartum check-ups can now be held over the phone or by video conference. When in-person visits are required, we will do our best to consolidate multiple tests into one appointment. You’ll still be able to bring one support person with you for your ultrasound.

  • laptop online classes icon

    Online Classes

    We are now offering online courses in place of in-person classes, so you can still get all the information you need prior to delivery. These classes can be completed in the comfort of your own home and on your own schedule.

    View and register for our available online classes
  • ultrasound icon

    Ultrasounds

    Hospitals are still the safest place to check on your little one with an ultrasound and deliver your baby! Our team is taking every precaution to keep you and your baby safe from COVID-19 and to ensure mom and baby are well cared for and comfortable. Ultrasounds are still being offered with one non-symptomatic support person.

  • lactation icon

    Lactation Services

    We invite all new and expectant mothers to join our virtual Baby Café where we provide breastfeeding support, education, and guidance from lactation professionals! This free service is available to any pregnant woman or breastfeeding mother in the community at any stage in their breastfeeding journey.

    View the Baby Café Schedule

Labor & Delivery

  • arrive icon

    Arriving at the Hospital

    When you arrive, you and your support person will be screened for COVID-19, and you will both remain in your room during your stay.

  • clipboard icon

    A Healthy Support Person

    We are currently allowing one support person to accompany mothers in labor and delivery. If your support person is feeling ill or has been exposed to a COVID-positive person in the community, he or she will not be allowed to enter the hospital. Your support person will also have his or her temperature taken twice each day and be required to answer COVID screening questions during your hospital stay. We encourage you to have someone else in mind who can fill in if your primary support person becomes ill before your delivery. Video chat may also be available for those who wish to be there virtually.

  • mask icon

    Masking for All

    All of the team members caring for you and your baby during your delivery and recovery will be wearing masks and face shields to ensure everyone’s safety.

  • hospital building icon

    Hospital Discharge

    If possible, you will be discharged early from the hospital. For vaginal births, you could leave as early as day 1. Those who give birth by cesarean could leave on day 2.

Additional Resources for Expectant Parents

Pregnant women getting tested

Information for Expectant Mothers

Doctors Daniel Grace and Marcy Mulconry answer questions about whether expecting mothers are more at risk of contracting COVID-19.

Read Article

Labor and Delivery Questions Answered

Expectant mothers may be feeling anxious about labor and delivery, and what COVID-19 means for their childbirth experience. Dr. Mary Bostock answers your questions.

Read Article
Fertility couple dreaming of a baby

Fertility Treatment During COVID-19

Fertility patients are wondering when it will be safe to begin treatment. Dr. Jamil Mroueh answers your fertility treatment questions.

Read Article

Have Questions?

We are thrilled to help you welcome your new baby to the world! Please reach out to your OBGYN with any questions you may have.
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Your Guide to COVID-19

Stay up-to-date on the new coronavirus disease (COVID-19) with information from Rochester Regional Health. Our number one priority is to help protect the community, patients, and employees of the Finger Lakes and Western New York.

View our COVID-19 Resource Guide
Enhancing Lives. Preserving Health.
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