Exemplar hospital designation

July 13, 2014

Rochester General Hospital’s 24/7 Visitor Policy has been honored by The Institute for Patient- and Family-Centered Care in Bethesda, Maryland. The Institute named RGH a Better Together Exemplar Hospital – one of only 12 hospitals nationwide to receive this honor.

“These 12 hospitals are also committed to working directly with family members as care partners,” said Beverley Johnson, IPFEE president and CEO. “Nurses report greater job satisfaction because they are partnering with patients and families in care, instead of enforcing policies with which many don’t agree.”

Rochester General Hospital revised its visitation policy in 2001 to allow 24/7 visitation.

Rochester General Hospital has also been consistently proactive in creating a high quality patient experience by forming a Patient and Family Advisory Council made of up current and former patients and their family members, providing free internet access, encouraging ‘quiet time’ hours, and offering patients’ a choice of meal selections based on their dietary needs.

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