Exemplar hospital designation

July 13, 2014

Rochester General Hospital’s 24/7 Visitor Policy has been honored by The Institute for Patient- and Family-Centered Care in Bethesda, Maryland. The Institute named RGH a Better Together Exemplar Hospital – one of only 12 hospitals nationwide to receive this honor.

“These 12 hospitals are also committed to working directly with family members as care partners,” said Beverley Johnson, IPFEE president and CEO. “Nurses report greater job satisfaction because they are partnering with patients and families in care, instead of enforcing policies with which many don’t agree.”

Rochester General Hospital revised its visitation policy in 2001 to allow 24/7 visitation.

Rochester General Hospital has also been consistently proactive in creating a high quality patient experience by forming a Patient and Family Advisory Council made of up current and former patients and their family members, providing free internet access, encouraging ‘quiet time’ hours, and offering patients’ a choice of meal selections based on their dietary needs.

Recent News

Patient receiving acupuncture treatment at Clifton Springs
Acupuncture at the Integrative Medicine Center & Spa is helping patients manage their chronic pain.

Thursday, November 21, 2019

Acupuncture at Clifton Springs Reduces Chronic Pain

Acupuncture at the Integrative Medicine Center & Spa is helping patients manage their chronic pain.

Read News Article
Older woman who can't sleep
Dr. Eric TenBrock explains how to get the right amount of sleep and how to improve the quality of your sleep.

Monday, November 4, 2019

Ask a Doc: How Do I Fall Asleep?

Dr. Eric TenBrock explains how to get the right amount of sleep and how to improve the quality of your sleep.

Read News Article
View All Recent News Articles