Riedman Health Center

Rochester General Hospital

Contact Us

General Content

Contact Rochester General Hospital

Key Phone Numbers & Forms

Main phone number: 585.922.4000

Patient information - including room numbers: 585.922.4528

Billing & insurance: 585.922.1900

Financial assistance: 585.922.1900

Patient Relations Coordinator: 585.922.2050

LINK Line: 585.922.LINK (5465)

Parking: 585.922.9803 or parking@rochesterregional.org.

HR & career opportunities: 585.922.1100

Information about volunteering: 585.922.4327

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at 585.368.3000  

Fraud, waste & abuse: To report fraud, waste or abuse concerns, contact us. 

Compliments & Complaints

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Please call us at 585.922.2050 or use our online form to voice a complaint or concern >

If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with RGH's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1.800.804.5447

You may also contact The Joint Commission at 1.800.994.6610.

Parking & Directions

Find information on RGH parking and directions >