Contact Rochester General Hospital

Key Phone Numbers & Forms

Main phone number: (585) 922-4000

Patient information - including room numbers: (585) 922-4528

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900

Patient Relations Coordinator: (585) 922-2050

LINK Line: (585) 922-LINK (5465)

Parking: (585) 922-9803 or [email protected]

HR & career opportunities: (585) 922-1100

Information about volunteering: (585) 922-4327

Medical Records: (585) 922-4521

Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

Compliments & Complaints

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Please call us at (585) 922-2050 or use our online form to voice a complaint or concern

If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with RGH's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1-800-804-5447

You may also contact The Joint Commission at 1-800-994-6610.

Parking & Directions

Find information on RGH parking and directions