Main phone number: 585.922.4000
Patient information - including room numbers: 585.922.4528
Billing & insurance: 585.922.1900
Financial assistance: 585.922.1900
Medical Records: 585.922.4521
Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.
Physician referrals: For health information and referrals, call us at 585.368.3000
Compliments & Complaints
You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Please call us at 585.922.2050 or use our online form to voice a complaint or concern
If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with RGH's response, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1.800.994.6610.
Find information on RGH parking and directions