Main phone number: (585) 922-4000
Patient information - including room numbers: (585) 922-4528
Billing & insurance: (585) 922-1900
Financial assistance: (585) 922-1900
Medical Records: (585) 922-4521
Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.
Physician referrals: For health information and referrals, call us at (585) 368-3000
Compliments & Complaints
You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Please call us at (585) 922-2050 or use our online form to voice a complaint or concern
If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with RGH's response, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1-800-994-6610.
Find information on RGH parking and directions