Contact United Memorial Medical Center

Key Phone Numbers & Forms

UMMC Hospital main phone number: (585) 343-6030

Administration Fax: (585) 344-7434

Patient information: (585) 343-6030

Billing & insurance: (585) 201-5065

Financial assistance: (585) 922-1900

Contact a patient: Use our free email contact form

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

Human Resources: (585) 344-7431

Patient Portals 

MyUMMC Patient Portal

Securely manage and receive information about your medical record at United Memorial Medical Center.

Once you complete the enrollment process you will receive an email with a one-time User ID and Password that will give you access to the Patient Portal Site and you will then be prompted to create your own unique User ID and Password.

For questions or assistance please call (585) 344-8119

Genesee Orthopedics, Batavia Primary Care, & Medina Family Medicine Portal

Securely manage and receive information about your medical record at Genesee Orthopedics, Batavia Primary Care & Medina Family Medicine. 

Compliments & Complaints

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Voice a complaint or concern

If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with UMMC's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1-800-804-5447

You may also contact The Joint Commission at 1-800-994-6610.

Parking & Directions

Find information on UMMC parking and directions