Contact Us
General Content
UMMC Hospital main phone number: (585) 343-6030
Administration Fax: (585) 344-7434
Patient information: (585) 343-6030
Billing & insurance: (585) 201-5065
Financial assistance: (585) 922-1900
Contact a patient: Use our free email contact form
Medical Records: Follow these steps to obtain a copy of your medical records
Birth & death certificates: Available from the County Clerk's Office of Vital Records.
Physician referrals: For health information and referrals, call us at (585) 368-3000
Human Resources: (585) 344-7431
You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Voice a complaint or concern
If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with UMMC's response, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
phone: 1-800-804-5447
You may also contact The Joint Commission at 1-800-994-6610.
Find information on UMMC parking and directions