UMMC Hospital main phone number: (585) 343-6030
Administration Fax: (585) 344-7434
Patient information: (585) 343-6030
Billing & insurance: (585) 201-5065
Financial assistance: (585) 922-1900
Contact a patient: Use our free email contact form
Medical Records: Follow these steps to obtain a copy of your medical records
Birth & death certificates: Available from the County Clerk's Office of Vital Records.
Physician referrals: For health information and referrals, call us at (585) 368-3000
Human Resources: (585) 344-7431
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Once you complete the enrollment process you will receive an email with a one-time User ID and Password that will give you access to the Patient Portal Site and you will then be prompted to create your own unique User ID and Password.
For questions or assistance please call (585) 344-8119
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You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Voice a complaint or concern
If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with UMMC's response, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1-800-994-6610.
Find information on UMMC parking and directions