Contact United Memorial Medical Center

Key Phone Numbers & Forms

UMMC Hospital main phone number: (585) 343-6030

Administration Fax: (585) 344-7434

Patient information: (585) 343-6030

Billing & insurance: (585) 201-5065

Financial assistance: (585) 922-1900

Contact a patient: Use our free email contact form

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

Human Resources: (585) 344-7431

Compliments & Complaints

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Voice a complaint or concern

If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with UMMC's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1-800-804-5447

You may also contact The Joint Commission at 1-800-994-6610.

Parking & Directions

Find information on UMMC parking and directions