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United Memorial Medical Center

Patient Safety

General Content

UMMC Patient Safety

At United Memorial, your safety is our priority. United Memorial supports the Speak Up initiative of the Joint Commission. Everyone has a role in making health care safe. This includes doctors, healthcare executives, nurses and healthcare technicians. As a patient, you can make your care safer by being an active, involved and informed member of your healthcare team. Speak Up!

For everyone's safety, patients and visitors should comply with hospital policies in maintaining a safe environment. This includes using personal protective equipment (gowns, gloves, masks) when indicated; using hand hygiene; following visitor guidelines and remembering that United Memorial and all off our affiliates are smoke free campuses. Please inform any staff member immediately if you see something that needs to be corrected or could be made safer.

It’s OK to Ask!

Remind visitors, friends, family and staff to wash/sanitize their hands before coming in contact with you.

Before going for a procedure, test or operation make sure you know all about it and that it is the correct one for you.

Understand your discharge instructions and medications before you leave. We understand that you are anxious to go home, however your plan for care at home is very important. Do not hesitate to tell us if you are confused or do not understand. We will explain the instructions and medications to you until you are comfortable and completely understand.

If you have safety concerns, we want you to tell us. Report them to your nurse, the Nursing Supervisor, or email us at [email protected]. You may also call (585) 344-5409.

Fire Safety

Fire or disaster drills are held periodically and may occur while you are in the hospital. Hospital personnel have received extensive training in the handling of emergency situations and drills. At all times, follow the instructions of hospital staff in such emergencies. We are doing everything possible to ensure your safety while you are in the hospital.

Safeguard personal items brought to the hospital

The Hospital is not responsible for cash, valuables or personal items that you bring into the facility. This includes eyeglasses, hearing aids, dentures, canes, prosthesis, wheelchairs, and other easily misplaced items.

Dentures, eyeglasses or contact lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under your pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and valuables

All jewelry and valuables should be sent home or placed in the Hospital safe.

If any personal items are brought to you or taken home after admission, notify your nurse who will then add or delete these items from the original listing of your personal belongings.

Any items left behind in rooms, not claimed within one month after discharge, will be disposed.