Contact Unity Hospital

Key Phone Numbers & Forms

Unity Hospital main phone number: (585) 723-7000

Patient information: (585) 723-7015

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900

Contact a patient: Use our free email contact form

Medical Director’s office: (585) 723-7057 

Ethics Committee on-call: (585) 368-4480

Chaplain and spiritual support: (585) 723-7969

Medical Records: Follow these steps to obtain a copy of your medical records

Birth and death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

Compliments & Complaints

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. Call (585) 922-5465 or use our online form to voice a complaint or concern

If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with Unity Hospital's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

Phone: 1 (800) 804-5447

You may also contact The Joint Commission at 1 (800) 994-6610.

Parking & Directions

Find information on Unity Hospital parking and directions