Contact Rochester General Hospital

Main phone number: 585.922.4000

Patient information: 585.922.4528

Patient Relations Coordinator: 585.922.2050

LINK Line: 585.922.LINK (5465)

If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering at Rochester General Hospital, or have a question about a job opportunity with us, Call 585.922.LINK (5465) 

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission. Please read our privacy statement before you submit any information to us.

Patient compliments & complaints

We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided at Rochester General Hospital. Call 585.922.LINK (5465) or Patients Relations Coordinator: 585.922.2050

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.

Reporting suspected fraud, waste and abuse

Rochester Regional Health recognizes that healthcare fraud, waste or abuse could impact our ability to serve our patients. All reports are confidential and can be kept anonymous at your request.

Medical records

585.922.LINK