Contact Rochester General Hospital

Main phone number: 585.922.4000

Patient information: 585.922.4528


If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering at Rochester General Hospital, or have a question about a job opportunity with us, use our online contact form to email us your question.

Send an email to a patient at Rochester General Hospital, which will be printed and delivered by our volunteers.

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission. Please read our privacy statement before you submit any information to us.

Patient compliments & complaints

We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided at Rochester General Hospital. You may send patient compliments or complaints using our secure, online patient compliments & complaints form.

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.

Reporting suspected fraud, waste and abuse

Rochester Regional Health recognizes that healthcare fraud, waste or abuse could impact our ability to serve our patients. Click here for instructions on how to report suspected fraud, waste or abuse. All reports are confidential and can be kept anonymous at your request.

Medical records

Click here to download and print the form needed to request your medical records. Complete the form and mail or fax it to us at:

Birth and death certificates

Click here for Monroe County Birth and Death Certificates, available from the County Clerk's Office of Vital Records.