Visiting Hours & Guidelines

Rochester General Hospital embraces the concept of family-centered care by encouraging family support and visitation in an environment which promotes patient comfort, rest and safety. We recognize that family and friends are part of the health care team and their support is vital to our patients’ recovery. With that in mind, we have an established open visitation policy, consistent with Patients’ Visitation Rights, enabling patients to choose who is welcome to visit them while at Rochester General Hospital.

We have established an open visitation policy providing patients with an atmosphere that is supportive of their needs.

Patient information

Friends and family who want to check on your condition may call patient information at 585.922.4528.

Visiting hours

  • General medical, surgical, gynecologic, pediatric, stroke, critical care and post partum units honor open visitation hours
  • Emergency Department encourages the patient to have only two visitors
  • Pediatric Emergency Department: parents may visit anytime
  • Labor and delivery: patients may have a family member or significant other with them anytime. Family is encouraged to be with the patient in the delivery room. Doulas are permitted in the delivery room suite anytime. Visiting hours for postpartum, antepartum, and GYN patients are 10:00am to 8:00pm.
  • Special Care Nursery: parents and grandparents may visit anytime
Visiting hours are limited in the following areas in order to allow the patient to focus on and achieve treatment goals:
  • Inpatient psychiatry (G-I): visiting hours are 9am - 9pm on G1. Any visitor under the age of 18 must be accompanied by an adult as well as need prior authorization by the patient’s treatment team

  • Acute rehabilitation: open visiting hours except during rehabilitation treatment sessions and rest periods. Special visiting arrangements may be made at the discretion of the Rehabilitation Team or Nursing Shift Coordinator

  • Surgery: during surgery, family and friends may wait in the first floor lobby Surgical Family Waiting Room until the hostess or the surgeon lets you know that the patient is ready for visitors.

General visitation guidelines

  • The number of visitors is dependent on the needs and comfort of the patient as well as the needs and comfort of the second patient in a semi-private room. The impact of patient's visitors on the overall environment of care will be considered. Please respect the request of unit nursing staff if they should occasionally have to ask you to limit numbers of visitors or times of visitation.

  • Children under the age of 14 (in all other units) must be supervised by an adult at all times.

  • Visitors with cold symptoms or gastrointestinal flu symptoms are strongly discouraged from visiting. If visiting is deemed absolutely necessary, visitors must strictly adhere to proper hand washing and wear hospital-issued mask and gloves. Unit nursing staff will provide these materials when requested. Visits should be kept short.

  • Visitation conflicts or deviation from policy adherence will be referred to the Charge Nurse, Nurse Manager, Director or Off-Shift Director. Safety and Security Department officers will be contacted as necessary.

  • All doors into the building are secured at 8 pm. Visitors entering the hospital after 8 pm may park in the ramp garage and enter the hospital from the Emergency Department entrance on the Ground Floor. A public safety officer will issue a visitor pass which must be worn while in the hospital.

  • Overnight visitation may occur in a private room setting. In circumstances of request for overnight visitation in a semi private room, honoring the privacy of the second patient is very important. Therefore, the charge nurse may approve the request based on the patient situation and only if the second patient or other responsible person agrees.

  • Labor and Delivery Visitation Policy: The primary support person will be allowed to spend the night and will be provided with a sleeper chair, however children are not permitted to spend the night in the hospital. To read more about the Labor and Delivery visitation guidelines, click here.

  • Because your diet is often considered part of your treatment plan, visitors may not bring food to you unless they’ve cleared it with your physician or nurse.