Compliments & Complaints

Have a Complaint?

You have the right to express complaints about your care and services, and to have the Hospital investigate such complaints. To voice a complaint or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or click here to submit a compliment or complaint using an online form. If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with Unity Hospital's response, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1.800.804.5447

You may also contact The Joint Commission at 1.800.994.6610.