Television and telephone service

Telephone and cable television service is available in every room. Please dial extension 1623 to activate your television and telephone service. The charges will be billed to a credit or debit card. American Express gift cards are available in our Gift Shop. In some instances, charges may be billed directly to your home. The TV remote control is located at your bedside. For your enjoyment, educational and health care programming is always available on-demand at no charge.

Cell phone usage

For patient and visitor convenience, cellular devices (phones, PDAs, two-way pagers, walkie-talkies, etc.) may be used in lobbies, cafeterias, visitor waiting areas and private offices at Unity Hospital. However, these devices need to be powered OFF when carried into certain clinical areas (all restricted areas will be indicated with appropriate signage):

  • Inpatient Hospital Rooms
  • Emergency Center Rooms
  • Diagnostic Imaging Rooms
  • Cardiac Catheterization Lab
  • Clinical Laboratory
  • Recovery Room
  • Operating Rooms
  • August Family Birth Place Suites

Free wireless internet access

Unity is proud to provide our patients and visitors with another convenient service – free wireless Internet service! Wi-Fi is available at Unity Hospital.


For the health of our patients and visitors, smoking is not allowed anywhere on the Unity Hospital campus. 

Language assistance program 

For Patients with Limited English Proficiency and/or Hearing Loss

Language barriers can make it difficult for patients to obtain information about medical services, make appointments and navigate the health care system. Unity Health System’s Language Assistance Program is in place to ensure appropriate access to care and services for patients who require communication assistance.

Facts to know:

  • If qualified interpreters are not available on-staff to assist patients with their language needs, Rochester Regional Health will connect the patient with a professional phone interpreter to assist with communication (at no charge to the patient)
  • If required, Rochester Regional Health will coordinate the services of a professional interpreter for in-person interpretation (at no charge to the patient)
  • Special telephones (TTYs) or portable assistive listening devices are available at Unity Hospital for use by patients with hearing loss. If necessary, patients may use a "replay service" provided by the telephone company for communication assistance (at no charge to the patient)
  • All Unity phones have a volume adjustment feature
  • All Unity televisions are equipped with closed-captioning (not all programs are closed-captioned)

If any patient requires language assistance, ask the nurse manager on your unit. They will happy to assist.

Pharmacies at Unity

Unity Park Ridge Health Care Campus

Professional Office Building
1561 Long Pond Road
Rochester, NY 14626

Phone: 585.723.7340
Fax: 585.723.7044

For online prescription refill requests, click here>>.  
Please allow at least two business hours for your prescriptions to be refilled.

Monday - Friday: 7 am- 7 pm
Saturday: 7 am - 12 pm
Sunday and holidays: CLOSED 

Unity St. Mary's Apothecary

Unity St. Mary’s Campus
89 Genesee St.
Rochester, NY 14611

Phone: 585.368.3928
Fax: 585.368.3929

For online prescription refill requests, click here>>.  
Please allow at least two business hours for your prescriptions to be refilled.

Monday – Friday 9 am – 5:30 pm
Saturdays, Sundays and holidays: CLOSED