Patient & Visitor Information
For information on the insurances accepted at Rochester Regional Health, the types of bills you may receive, financial assistance, and how to pay your bill, we're here to help you every step of the way. We are committed to providing high-quality and affordable health care to everyone we can.Learn More
Our convenient locations and friendly staff can be found throughout New York State. Excellent service and exceptional, compassionate care are our highest priorities, and we’ll work tirelessly to ensure you feel welcomed when you step through our doors.Learn More
Our goal is to treat every patient like a member of our family. We are dedicated to offering excellent medical care while protecting patient rights and confidentiality. Learn more about our patient policies and find important forms you may need before, during, or after your hospital stay.Learn More
Rochester Regional Health has implemented new visitor guidelines for all hospitals and affiliates that offer limited visitation for inpatients meeting the criteria for visitation, following state and local Department of Health recommendations.Learn More
The care you needed before is the care you still need today. We have taken steps to transform our provider offices, hospitals, and the way we deliver care to keep you safe. Our thorough disinfecting, patient and employee health screenings, and visitor restrictions mean it’s safe to receive the care you’ve put off.Learn More
Do you or a family member have an upcoming inpatient procedure and hospital stay planned? We've developed a comprehensive guide on how to pack, what to expect when you arrive, information on your room and entertainment services, food options, your care team and what to expect at discharge.Learn More
MyCare offers secure and personalized 24/7 online access to your medical records. Through MyCare, you can access test results, request prescription renewals, schedule appointments, and communicate with your providers. Get started with a MyCare account today.Learn More
Rochester Regional Health provides language interpreting services that are available for all appointments, at no cost to you. We are proud ensure effective communication between patients, their authorized representatives, and their healthcare providers, which is vital to providing the best possible care.Learn More
Updates on COVID-19 cases, hospitalizations, and vaccination rates in the Greater Rochester and Finger Lakes regions, and New York State.
Stay up to date on influenza in your community. You can find information about the number of flu cases, treating symptoms, finding flu shots, how long a flu season lasts, and more.
Medicaid coverage comes with certain requirements for patients – including nursing homes. Learn more about coverage during a nursing home stay – and what services may require additional financial assistance.