Tiffany L. Pulcino, MD

Medical Director, WNY Complex Care Program

Specialties: Hospitalist, Internal Medicine, Pediatrics
Languages Spoken: English

About Me

Philosophy of Care

Dr. Pulcino's first goal when she meets her patients is to get to know them, to understand them and what brings them joy and challenges. From a very early age her patients and their families have had to fight barriers in their own bodies and in society because of their chronic disease. Their strength, humanity and grace in that fight inspires her daily. It is her goal to support the health of her patients in whatever way she can to lighten that load and help them reach their goals.

Credentials and Certifications
Board Certifications
  • 2008, Internal Medicine, American Board of Internal Medicine
  • 2008, Pediatrics, American Board of Pediatrics
  • 06/26/2004-08/30/2008, University of Rochester
Medical Education
  • 2004, Mount Sinai School of Medicine
Recent Awards
  • Quality Recognition for Mobile COVID19 Vaccination in Fingerlakes Region for those with IDD
  • Rochester Business Journal Health Care Achievement Special Needs Category
  • URMC Transformational Leadership Award
  • Ruth A Lawrence Academic Faculty Service Award in Clinical Service
  • David Satcher Community Health Improvement Award
  • Distinguished Service Award Rochester Academy of Medicine
  • Kohn Teaching Fellowship, Internal Medicine Pediatrics Faculty Teaching Award
  • Glasgow Rubin Achievement Citation from American Medical Women's Association
  • Mount Sinai School of Medicine Community Service Award

Dr. Pulcino grew up in the Rochester area and then moved to NYC for medical school. During that time she experienced the disaster of 9/11 and was part of the recovery effort. She completed her MD and MPH then returned to Rochester to complete her training as an Internal Medicine and Pediatrics doctor. Throughout her training she was drawn to patients with complex pediatric onset conditions and as she started her career in primary care spent her spare time applying for funding and researching ways to improve care for this population. In March of 2016, she was able to implement a model that brought multiple disciplines of healthcare together in one place to care for adults with pediatric onset conditions at the URMC Complex Care Center. In addition, she led efforts to reform the way that healthcare was delivered through the NYS Delivery System Reform Incentivization Program, founded and led the Division of Transitional Care Medicine, took on many leadership and advocacy roles at NYS and in our community, and was successful in many grant funded initiatives to improve care. She has joined RRH to bring that model here in a way that integrates with the incredible healthcare teams across our region.

Personal Interests

Dr. Pulcino loves spending time with her children, building lego, reading, kayaking and anything that involves a beach! She also loves to take on a challenge like triathalons, Tough Mudders and even a Spartan race.

Languages Spoken
  • English



Locations and Directions

Main Location WNY Complex Care Program 30 Hagen Drive
Suite 320
Rochester, NY 14625
Office Phone: (585) 922-9277
Driving Directions Not Accepting New Patients
UMMC Hospitalists 127 North St
Batavia, NY 14020
Office Phone: (585) 344-7269
Driving Directions Call for Availability

Insurance Plans Accepted

  • Aetna Healthcare
  • Aetna Medicare Advantage Plan
  • Beacon Health (Value Options) Behavioral Health
  • Cigna Healthcare
  • Corvel (formerly CareIQ)
  • ElderONE
  • Emblem Health
  • Excellus BlueCross BlueShield (BCBS)
  • Fidelis Care
  • Fidelis Care Medicare Plans
  • First Niagara Business Works (Key Insurance)
  • Highmark BCBS
  • Independent Health Commercial/Medicare
  • Lifetime Benefits (RMSCO)
  • Magnacare
  • Martin 's Point (US Family Health Plan)
  • Medicare
  • MetraComp
  • Molina Healthcare Plans
  • Multi Plan
  • MVP Healthcare
  • NY Medicaid
  • OneCall Medical
  • Pomco
  • The Empire Plan (United HealthCare)
  • TriCare
  • United Healthcare
  • Univera Healthcare
  • Veterans Administration (VA)
  • Wellcare of NY / Today 's Option

Need help finding a provider?

We're here to help. For customer service and billing assistance, please give us a call at (585) 922-5465