FAQs About the Unity Emergency Center

How long will I have to wait in the Emergency Center?
Patients with life-threatening conditions are treated immediately. For less urgent situations, physicians see patients according to the level of severity. The most critical medical needs are addressed first.

Do I need my doctor's permission before I use the E.C.?
In a life-threatening situation, call 911 and proceed directly to the E.C. Pre-authorization from your doctor is not generally required. You should follow up with your doctor after you have been discharged and ask your insurance company about coverage.

What forms of insurance do you accept?
All health insurance plans are accepted.

Will you bill my insurance?
Yes, we will bill your insurance company and ask you for a copy of your health insurance card before you leave.

Can I be treated in the Emergency Center if I don't have insurance?
Your health and well-being is most important to us. If you do not have insurance, you will receive an emergency evaluation and any emergency treatment necessary. We will then refer you to our finance department to help you work out an affordable payment schedule.

Do I need to pay my insurance co-payment before I can be treated?
We request that your co-payment is paid by cash, check, or charge when you are released from the E.C., after you have been treated.

How do I get a copy of my Emergency Center medical record?
Simply call the Medical Records office at 585.723.7402. You will be asked to sign a release form prior to receiving a copy of your record.

What if I don't have my own doctor?
The Emergency Center will be happy to provide you with a referral to a doctor. Or call Unity Contact Center at 585.368.3000. Registered nurses are available to help you.