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Eye Care

Ophthalmology & Optometry  

Patient Resources

Eye Care Patient Information

Are you new to Reed Eye Associates? Welcome!

To save time, download our New Patient Paperwork and Medical History Questionnaire before your procedure. 

Warranties

Temple-to-Temple Warranty

Rochester Regional Health Reed Eye Associates Vision Centers use the finest lens materials. We purchase our frames from the most highly-regarded companies in the optical industry. We are proud to stand behind our products with a warranty that's among the best in our field that we call the "Reed Eye Warranty".

WNY Reed Eye Associates Optical Boutique uses the finest lens materials. We purchase our frames from the most highly-regarded companies in the optical industry. We are proud to stand behind our products with a warranty that's among the best in our field that we call the "Reed Eye Warranty".

14/24 Month Temple-to-Temple Warranty

WNY Reed Eye Associates will replace Children’s eyewear up to 2 times within 24 months for patients 18 years old and younger. First time at no charge, second time $25.00 fee from the original date of delivery. For adults, we will replace one time for a $25.00 fee. This warranty covers your frames and lenses for any type of defect, breakage or scratches. It does not cover loss, theft, or disappearance of glasses. Ask our opticians about our optional loss warranty. Warranty may be excluded from some insurances.

How do you use this warranty?

Bring all the parts of your eyewear to one of our locations in Pittsford, Greece, Irondequoit, Sodus, Newark, or Batavia, NY. Reed Eye Associates will replace broken or scratched lenses with the same prescription. If your frame is no longer in stock, we will substitute it with one of equal value. To ensure the smoothest transaction, do not alter your frames in any way. Doing so may inhibit us from repairing them and will void the warranty.

Loss Warranty

This is an optional coverage that can be purchased on your complete eyewear. If your glasses are lost within the first year, they will be replaced at 50% off the current price. Ask our opticians for more details.

Additional Benefits

To help maintain your glasses and protect your eyes from damaging rays, all Plastic, High Index and Polycarbonate lenses have been given a scratch-resistant coating and ultraviolet protective quality. We also will adjust your glasses-free for as long as you own them.

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