Referral and Admission The Rochester Regional Spine Center is unique: we have a special process for coordinating your care that starts the minute we begin working with you. This helps us to make sure that you're seeing the right type of provider in the shortest possible amount of time. Here's how it works: You make a simple, 15-minute phone call during which we ask you about your symptoms and medical history so that we can understand the challenges you may be facing. Our doctors review your information and identify the most appropriate provider. Within three days, our nurse navigator calls you to schedule an appointment to start your treatment. Once you begin treatment, our nurse navigator continues to check in with you to be sure that your treatment is effective. You and your nurse navigator can decide whether you need to continue your current treatment or change direction, if necessary. You don't need a referral: to start your journey, call the Spine Center at 585.723.7705 (initial intake).