At each one of our facilities, our team has followed, and continues to follow, all precautions and protocols recommended by the Centers for Disease Control and Prevention (CDC), the New York State Department of Health (NY-DOH), and Governor Andrew Cuomo's directives for long term care facilities. These measures include strict entrance and visitor restrictions, monitoring employees' health, and use of protective masks and gowns, enhanced sanitation procedures, and much more.

For the continued safety of all of our residents and staff, we have implemented enhanced visitor restriction policies at all our long term care facilities until further notice. According to data from the CDC, older adults and those with underlying chronic medical conditions are presumed to be at greater risk when infected with Novel Coronavirus. Because of this, we must take every precaution necessary to minimize the risk of infection to our residents, which includes enforcing a "no visitors" policy at our long term care facilities at this time.

However, if a resident is deemed to be in an "end of life" situation, we are allowing ONE on-site visitor at a time for those residents. Visitors who are allowed for limited, end of life visitation must be symptom-free (no cough, no fever, no runny nose or shortness of breath) and must not have knowingly been exposed to an individual with COVID-19 within the past 14 days. Additional screening questions and temperature checks may be required prior to entering any of our long term care facilities. If allowed into the facility, visitors will be provided the appropriate protection equipment (mask, gloves, etc.) and may be instructed to keep their visit time to a minimum. 

We recognize that this is a difficult time for everyone, especially with visitor restrictions in place, and staying connected to loved ones is especially important for the well-being of our residents. To help our residents stay connected to friends and family members during this challenging time, we are happy to facilitate phone calls and video chats between residents and their loved ones. Handwritten notes, cards, and letters are also often appreciated by our residents, and are always welcome!

To set up a phone call or video chat with one of our residents, please use the information below to get in touch with a staff member who can coordinate this for you (listed by facility):

When emailing or calling to set up a time to connect with your loved one, please be prepared to provide the following information:

• What type of device you have (if scheduling a video chat)
• Name and phone number
• Name of resident you are trying to connect with

Clifton Springs Nursing Home

Contact: Martha Porschet, Activity Director
Phone: (315) 462-0590
Email: [email protected]

DeMay Living Center

Contact: Shelley Evans, Activity Director
Phone: (315) 332-2759
Email: [email protected]

Edna Tina Wilson Living Center

Contact: Edna Tina Wilson Recreation Department
Phone: (585) 368-6102

Hill Haven

Contact: Hill Haven Recreation Department
Phone: (585) 922-2274

Park Ridge Living Center (McCormick Transitional Care Center & Wegman Family Cottages)

Contact: Elaine Hess
Phone: (585) 723-7217

Unity Living Center

Contact: Unity Living Center Recreation Department
Phone: (585) 368-3881

To avoid the potential spread of COVID-19, even in facilities where there is no known exposure, we are taking every precaution to limit contact between residents and practice "social distancing" to the greatest extent possible within our buildings. Because of this, we have eliminated most group activities in our facilities, but have developed plans for new activities that can be safely enjoyed by our residents in their rooms. Additionally, our staff are still performing 1:1 visits and services with residents (with appropriate personal protection equipment when needed for both staff and residents), to ensure socialization and mental stimulation. 

For questions related to your loved one or their care, please contact their facility of residence directly:

• Clifton Springs Nursing Home: 315-462-0557
• DeMay Living Center: 315-332-2700
• Edna Tina Wilson Living Center: 585-368-6100
• Hill Haven: 585-671-4300
• Park Ridge Living Center (McCormick Transitional Care Center & Wegman Family Cottages): 585-723-7205
• Unity Living Center: 585-481-3507

For any other questions related to COVID-19, please contact the NYS Department of Health at [email protected], or the Monroe County Department of Health at [email protected].

Additional resources are also available on the Rochester Regional Health COVID-19 guide at rochesterregionalhealth.org/covid19.