COVID-19 Updates: Learn the latest on coronavirus in our community

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DeMay Living Center: COVID-19 Updates

Rochester Regional Health and DeMay Living Center is committed to providing our residents, their families, and our community with the most up-to-date information regarding COVID-19 in our facility.

COVID-19 To-Date

In the interest of transparency, we are continuing to share our facility’s total number of new and cumulative cases in our residents and staff. These numbers are updated daily.

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Ongoing Safety Protocols

To keep your loved ones safe, our highly trained staff follows all New York State mandates, as well as safety protocols and procedures recommended by the Centers for Disease Control and Prevention (CDC):

  • We continue to screen all employees prior to the start of their shifts for fever, cough, shortness of breath, and other symptoms. If they have any of these symptoms or if they test positive for COVID-19 we do not allow them to enter the facility. Instead, they are instructed to quarantine at home, and do not return until they have tested negative.
  • All employees wear personal protective equipment while on site, to reduce the risk of potential exposure to residents and staff.
  • We test all onsite staff weekly, as directed by the New York State Department of Health (NYS DOH).
  • We screen all residents every shift for fever and/or respiratory issues, and notify our medical team of any changes.
  • According to an order from the NYS DOH, we will not accept any new patients from the hospital who are positive for COVID-19. 

At DeMay Living Center, we stand ready to handle the unexpected. For more information on our COVID-19 emergency response, please refer to our Pandemic Emergency Plan.

If you have questions or concerns about your loved one’s care, please call us directly at (315) 332-2700. We are here for you.

Visitation Updates

At this time, in-person visitation is currently SUSPENDED. 

For additional information on an estimated reopening date, please refer to the "Visitation Updates" section at the top of this page, or contact us directly at (315) 332-2700.

We appreciate your patience, support, and understanding as we continue to take all safety measures to keep your loved one safe.

DeMay Living Center Visitation Policy

Effective: September 18, 2020

Per New York State Department of Health (NYS DOH) guidelines for nursing home and skilled nursing facilities, DeMay Living Center will allow visitors in a limited capacity based on the following policy. Anyone who does not follow the policy will not be permitted to visit. 

In the event of a new staff or resident COVID-19 positive case, visitation will be suspended immediately. Visitation will not be allowed again until the facility does not have any COVID-19 positive cases for 14 consecutive days.


Scheduling A Visit

  • In-person visitation will be available by appointment only. To schedule an appointment, visitors must call the administrative assistant or designee at 315-332-2700.
    • Please call between the hours of 9 am – 3:30 pm Monday through Friday to schedule an appointment.
    • Any visitor who comes to the facility without a confirmed visitation appointment will be asked to leave and return once they have a confirmed appointment.
  • In order to allow all residents the opportunity to visit with their loved ones, the following restrictions are currently in place:
    • Visitation sessions will be limited to a maximum of 45 minutes.
    • Visitation sessions will start and end at their scheduled time and will not be extended. In order to ensure the full amount of visitation time, all visitors should arrive at least 15 minutes early to complete screening prior to their scheduled visit.
  • The frequency of visitation will be based on the number of people signing up for visits.
    • In order to ensure all residents have visitation with their loved ones, we may need to limit the number of visits per resident, per week.
  • In order to comply with NYS DOH and social distancing guidelines, the total number of visitors will be limited during each visitation session:
    • Only two visitors are permitted per resident, per appointment for outdoor visits.
    • Only one visitor will be permitted per resident, per appointment for indoor visits.

Visitor Requirements

  • Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.
  • Beginning September 24, 2020, all visitors must present a verified negative test result at time of visit, from within the last seven days.
  • Permitted visitors include but are not limited to: family members, loved ones, representatives from the long-term care ombudsman program (LTCOP), and resident advocacy organizations.
  • No visitation is allowed in resident rooms or care areas.
  • Visitors will not have access to restrooms.
  • All visitors must wear a mask that covers their nose and mouth for the entirety of their visit at the facility. A mask will be provided for those who do not have their own.
  • No eating or drinking will be allowed during visits.
  • In order to reduce the spread of COVID-19, no visitors will be permitted for:
  • All visitors must comply with social distancing requirements.
    • All visitors must remain six feet from the residents (except when assisting with wheelchair mobility), and cannot have physical contact with the residents.
  • All visitors must practice good hand hygiene habits, which includes washing hands often with soap and water for at least 20 seconds, especially after blowing their nose, sneezing or coughing.
  • No pets will be allowed to visit at this time.

Visitor Screening Process

  • All visitors must enter through the DeMay Living Center main entrance.
  • Beginning September 24, 2020, all visitors must present a verified negative test result at time of visit, from within the last seven days.
  • Upon arrival, visitors will be screened at the main entrance for COVID-19 symptoms and have their temperature checked.
    • If a visitor has a fever and/or any symptoms of COVID-19, has traveled internationally or traveled to any state on the the NYS travel advisory list, they will not be permitted to visit at that time.
  • At screening, visitors must also provide their name and contact information for documentation.
  • Once signed in, a staff member will direct the visitor(s) to the designated area.


DeMay (main campus) Residents

Outdoor visitation (in courtyards and gazebos) for residents will be Tuesdays, Wednesdays, and Thursdays (except residents on Moore Place) at the following times. In order to maintain appropriate social distancing, we will be able to schedule up to four residents/patients with a maximum of two visitors for each time slot.

  • 10:00 a.m. – 10:45 a.m.
  • 11:00 a.m. – 11:45 a.m.
  • 1:00 p.m. – 1:45 p.m.
  • 2:00 p.m. – 2:45 p.m. 
  • 6:00 p.m. – 6:45 p.m.

When weather does not permit outdoor visits, indoor visitation at the McDonald’s Landing Dining/Activity Room will be held at the following times. In order to maintain appropriate social distancing, we will be able to schedule up to four residents/patients with a maximum of one visitor for each time slot 

  • 10:00 a.m. – 10:45 a.m.
  • 11:00 a.m. – 11:45 a.m.
  • 1:00 p.m. – 1:45 p.m.
  • 2:00 p.m. – 2:45 p.m.
  • 6:00 p.m. – 6:45 p.m.

Moore Place Residents

Residents on Moore Place are not able to go outside due to medical and psychological illnesses. To allow visitation for Moore Place residents, visits will occur indoors. Visits will take place directly by the Neuro-Behavioral Unit in the lobby space. One trained staff member will be present at all times during visits.

Visitation for Moore Place residents will be Tuesdays, Wednesdays, and Thursdays at the following times. In order to maintain appropriate social distancing, we will be able to schedule up to one residents/patients with a maximum of one visitor for each time slot. Any request to exceed the number of visitors from one to two will be reviewed with unit leaders and administration on an individual basis and determined in the best interest of resident and following facility capacity rules for visitors.

  • 10:00 a.m. – 10:45 a.m.
  • 11:00 a.m. – 11:45 a.m.

Visitors for Moore Place will be screened at the DeMay Living Center front door screening station to ensure DOH compliance requirements are met. The visitor will be given a sticker indicating the date screened. The Visitor will drive around to the Newark-Wayne Hospital lobby entrance. Front lobby Patient Access  will call Moore Place for a staff member to meet visitor and escort them to the Moore Place visitation area. A staff member will escort visitor back to the lobby entrance at completion of visit. Staff member will notify patient access of the visitor’s name and that the individual has left building.

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