COVID-19 Updates: Learn the latest on coronavirus in our community

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Park Ridge Living Center: COVID-19 Updates

Rochester Regional Health and Park Ridge Living Center is committed to providing our patients, elders, their families, and our community with the most up-to-date information regarding COVID-19 in our facility.

COVID-19 To-Date

In the interest of transparency, we are continuing to share our facility’s total number of new and cumulative cases in our patients, elders, and staff. These numbers are updated daily.

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Ongoing Safety Protocols

To keep your loved ones safe, our highly trained staff follows all New York State mandates, as well as safety protocols and procedures recommended by the Centers for Disease Control and Prevention (CDC):

  • We continue to screen all employees prior to the start of their shifts for fever, cough, shortness of breath, and other symptoms. If they have any of these symptoms or if they test positive for COVID-19 we do not allow them to enter the facility. Instead, they are instructed to quarantine at home, and do not return until they have tested negative.
  • All employees wear personal protective equipment while on-site, to reduce the risk of potential exposure to patients, elders and staff.
  • We test all on-site staff weekly, as directed by the New York State Department of Health (NYS DOH).
  • We screen all patients and elders every shift for fever and/or respiratory issues, and notify our medical team of any changes.
  • According to an order from the NYS DOH, we will not accept any new patients from the hospital who are positive for COVID-19. 

At Park Ridge Living Center, we stand ready to handle the unexpected. For more information on our COVID-19 emergency response, please refer to our Pandemic Emergency Plan.

If you have questions or concerns about your loved one’s care, please call us directly at (585) 723-7205. We are here for you.


Visitation Updates

At this time, in-person visitation is currently SUSPENDED. 

For additional information on an estimated reopening date, please refer to the "Visitation Updates" section at the top of this page, or contact us directly at (585) 723-7205.

We appreciate your patience, support, and understanding as we continue to take all safety measures to keep your loved one safe.

Park Ridge Living Center Visitation Policy

Updated: October 2020

Per New York State Department of Health (NYS DOH) guidelines for nursing home and skilled nursing facilities, Park Ridge Living Center will allow visitors in a limited capacity based on the policy written below and updated as needed. Anyone who does not follow the policy will not be permitted to visit.

We appreciate your patience, support and understanding as we continue to take all safety measures to keep your loved one safe.

In the event of a new patient, elder, or staff member COVID-19 positive case, visitation will be suspended immediately. Visitation will not be allowed again until the facility does not have any COVID-19 positive cases for 14 consecutive days.

Depending on the time of year and climate factors, visitation will be hosted in our selected outdoor location, weather permitting, or our selected indoor locations. Outdoor visits will occur only on days when there are no weather warnings that would put either the visitor or the patient/elder at risk. This includes, but it not limited to, weather temperature, rain and/or high winds. If a scheduled visit needs to be cancelled due to adverse weather conditions, every attempt will be made to reschedule your visit for that same week.

End of Life Limited Visitation Guidelines are described at the end of this policy.

GENERAL VISITATION POLICY 

Scheduling a Visit

  • In-person visitation will be available by appointment only. To schedule an appointment, visitors must call Dillon Hall, social worker, or designee at 315-286-5542 or email Dillon at [email protected].
    • Please call between the hours of 9 am – 3:30 pm Monday through Friday to schedule an appointment.
    • Any visitor who comes to the facility without a confirmed visitation appointment will be asked to leave and return once they have a confirmed appointment. 
  • In order to allow all patients/elders the opportunity to visit with their loved ones, the following restrictions are currently in place:
    • Visitation sessions will be limited to a maximum of 45 minutes.
    • Visitation sessions will start and end at their scheduled time and will not be extended. In order to ensure the full amount of visitation time, all visitors must arrive at least 10 minutes early to complete screening prior to their scheduled visit.
  • The frequency of visitation will be based on the number of people signing up for visits.
    • In order to ensure all patients/elders have visitation with their loved ones, we may need to limit the number of visits per patient/elder, per week.
  • In order to comply with NYS DOH and social distancing guidelines, the total number of visitors will be limited during each visitation session:
    • Only two visitors are permitted per patient/elder, per appointment.

Visitor Requirements

  • Visitors will need to provide a verified negative COVID-19 test result from within the last 7 days. 
  • Visitors under the age of 18 must be accompanied by an adult 18 years of age or older. Anyone under the age of 18 is counted as a visitor.
  • Permitted visitors include but are not limited to: family members, loved ones, representatives from the long-term care ombudsman program (LTCOP), and resident advocacy organizations.
  • At screening, visitors must also provide their name and contact information for documentation,
  • No visitation is allowed in patient/elder rooms.
  • Visitors will not have access to restrooms.
  • All visitors must wear a mask that covers their nose and mouth for the entirety of their visit at the facility. A mask will be provided for those who do not have their own.
  • No eating or drinking will be allowed during visits.
  • All visitors must practice good hand hygiene habits, which includes use of hand sanitizer at the screening area and as needed during the visit, especially after blowing their nose, sneezing or coughing.
  • All visitors must comply with social distancing requirements.
    • All visitors must remain six feet from the patient/elder and cannot have physical contact with the patient/elder.
  • In order to reduce the spread of COVID-19, NO visitors will be permitted for:
    • Current COVID-19 positive patients/elders
    • Patients/elders with COVID-19 symptoms
    • Newly admitted patient/elders in a 14-day quarantine or observation period

Visitation Schedule

All visitation will be on Tuesdays and Wednesdays. Times are listed below.

Wegman Family Cottages
  • 9:30 a.m.
  • 10:30 a.m.
  • 11:30 a.m.
  • 1:30 p.m.
  • 2:30 p.m.
McCormick Transitional Care Center
  • 9:30 a.m.
  • 10:30 a.m.
  • 11:30 a.m.
  • 1:30 p.m.

Visitor Screening Process for Outdoor Visitation

  • Visitors will arrive to the Park Ridge Living Center campus 10 minutes prior to their scheduled visitation. Visitors will park either in the Cottages or the Transitional Care Center parking lot, depending on the location of their loved one.
  • Upon arrival, visitors will be report to the designated screening area: 
    • Wegman Family Cottages: is located in the back of the Cottages under tents.  Please enter the tent area by walking between Cottage 200 and 300.
    • McCormick Transitional Care Center: is located on the outside covered patio to the right of the main entrance to the McCormick Transitional Care Center (Adult Day Care entrance).
  • Visitors will need to provide a verified negative COVID-19 test result from within the last 7 days.
  • Visitors will be screened for COVID-19 symptoms and have their temperature checked.
    • If a visitor fails to present a negative test result, exhibits a fever and/or any symptoms of COVID-19, has traveled internationally or traveled to any state on the the NYS travel advisory list, they will not be permitted to visit at that time.
  • Once signed in, a staff member will direct the visitors to the designated visitation area.

Visitor Screening Process for Indoor Visitation

  • Visitors will arrive to the Park Ridge Living Center campus 10 minutes prior to their scheduled visitation.
  • In order to be screened prior to their visitation appointment, all visitors will initially park in the parking lot between the Transitional Care Center and the Education Center in parking lot A3 or B3.
  • Visitors will need to provide a verified negative COVID-19 test result from within the last 7 days.
  • Visitors will be screened for COVID-19 symptoms and have their temperature checked.
    • If a visitor fails to present a negative test result, exhibits a fever and/or any symptoms of COVID-19, has traveled internationally or traveled to any state on the the NYS travel advisory list, they will not be permitted to visit at that time.
  • Once signed in, a staff member will direct the visitors to the designated visitation area.
    • Wegman Family Cottages: indoor visitation areas for the Cottages will be located in each Cottage Parlor, just inside the entrance of each Cottage. Cottage visitors may park in the Cottage parking lot following their screening.
    • McCormick Transitional Care Center: indoor visitation will be held in the Park Ridge Living Center conference room, located just inside the entrance of the screening area. 

 

END OF LIFE LIMITED VISITATION POLICY

Elders meeting the criteria for end of life visitation will be determined by medical.

End of life visitation guidelines as follows:

  • Medical and/or social work will contact family if they are eligible for an end of life limited visitation with their loved one. Family will make appointments for visiting through the social worker.
  • Two designated visitors are granted visitation.One visitor at a time may visit their loved one.
  • Each visitor is allowed one visit per day for up to 2 hours.Visitors may not visit again on the same day once they have left the building.
  • Visitors will be screened for COVID-19 symptoms and have their temperature checked.
    • If a visitor exhibits a fever and/or any symptoms of COVID-19, has traveled internationally or traveled to any state on the the NYS travel advisory list, they will not be permitted to visit at that time.
    • Screening for end of life limited visitation will occur at the McCormick Transitional Care Center.
    • Visitors for end of life visitation do NOT need to show evidence of a negative COVID test.
  • At screening, visitors must also provide their name and contact information for documentation.
  • Visitors will be provided with an education hand-out which includes mandatory guidelines to follow during their visit with their loved one. This hand-out will serve as the visitor pass to enter the facility for visitation and is only good for the scheduled visit. If more visits are scheduled, the visitor must be screened for each visit and a new handout will be provided during screening.
  • Once signed in, a staff member will direct the visitor to the patient/elder room.

     

    Upon entering the location of the patient/elder:

  • The visitor will show their pass as proof of their screening to the welcoming staff member.
  • All visitors will be provided with personal protective equipment to be worn for the duration of their visit.Visitors will follow the same PPE requirements that staff are following to care for the patient/elder. At a minimum, visitors will be asked to wear a mask and shield at all times during their visit.
  • All visitors must practice good hand hygiene habits, which includes use of hand sanitizer at the screening area, entrance to the location of the patient/elder and as needed during the visit, especially after blowing their nose, sneezing or coughing.
  • The visitor must remain in the elder/patient room for the entirety of their visit.
  • All visitors must comply with social distancing requirements. All visitors must remain six feet from the patient/elder and cannot have physical contact with the patient/elder.

In order to reduce the spread of COVID-19, no visitors will be permitted for current COVID-19 positive patients/elders.

All visitors must self monitor for for signs and symptoms of COVID-19 for 14 days after the visit. If they experience any symptoms, the visitor should contact the facility.

 

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