COVID-19 Updates: Learn the latest on coronavirus in our community

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Unity Living Center: COVID-19 Updates

Rochester Regional Health and Unity Living Center is committed to providing our residents, their families, and our community with the most up-to-date information regarding COVID-19 in our facility.

COVID-19 To-Date

In the interest of transparency, we are continuing to share our facility’s total number of new and cumulative cases in our residents and staff. These numbers are updated daily.

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Ongoing Safety Protocols

To keep your loved ones safe, our highly trained staff follows all New York State mandates, as well as safety protocols and procedures recommended by the Centers for Disease Control and Prevention (CDC):

  • We continue to screen all employees prior to the start of their shifts for fever, cough, shortness of breath, and other symptoms. If they have any of these symptoms or if they test positive for COVID-19 we do not allow them to enter the facility. Instead, they are instructed to quarantine at home, and do not return until they have tested negative.
  • All employees wear personal protective equipment while on site, to reduce the risk of potential exposure to residents and staff.
  • We test all onsite staff weekly, as directed by the New York State Department of Health (NYS DOH).
  • We screen all residents every shift for fever and/or respiratory issues, and notify our medical team of any changes.
  • According to an order from the NYS DOH, we will not accept any new patients from the hospital who are positive for COVID-19. 

At Unity Living Center, we stand ready to handle the unexpected. For more information on our COVID-19 emergency response, please refer to our Pandemic Emergency Plan

If you have questions or concerns about your loved one’s care, please call us directly at (585) 481-3507. We are here for you.

Visitation Updates

At this time, in-person visitation is currently SUSPENDED.

For additional information on an estimated reopening date, please refer to the "Visitation Updates" section at the top of this page, or contact us directly at (585) 723-7205.

We appreciate your patience, support, and understanding as we continue to take all safety measures to keep your loved one safe.

Unity Living Center Visitation Policy

Updated: September 18, 2020

Per New York State Department of Health (NYS DOH) guidelines for nursing home and skilled nursing facilities, Unity Living Center will allow visitors in a limited capacity based on the following policy. Anyone who does not follow the policy will not be permitted to visit. 

In the event of a new staff or resident COVID-19 positive case, visitation will be suspended immediately. Visitation will not be allowed again until the facility does not have any COVID-19 positive cases for fourteen (14) consecutive days after a newly reported COVID-19 case. 


Unity Living Center

Scheduling A Visit

  • In-person visitation will be available by appointment only. To schedule an appointment, visitors must call the Recreation Department at (585) 368-3905.
    • Please call between the hours of 9 am – 3:30 pm Monday through Friday to schedule an appointment.
  • Any visitor who comes to the facility without a confirmed visitation appointment will be asked to leave and return once they have a confirmed appointment.
  • In order to allow all residents the opportunity to visit with their loved ones, the following restrictions are currently in place:
    • Visitation sessions will be limited to a maximum of 45 minutes.
    • Visitation sessions will start and end at their scheduled time and will not be extended. In order to ensure the full amount of visitation time, all visitors must arrive at least 15 minutes early to complete screening prior to their scheduled visit.
  • The frequency of visitation will be based on the number of people signing up for visits.
    • In order to ensure all residents have visitation with their loved ones, we may need to limit the number of visits per resident, per week.
  • In order to comply with NYS DOH and social distancing guidelines, the total number of visitors will be limited during each visitation session:
    • Only two visitors are permitted per resident, per appointment for outdoor visits.
    • Only one visitor will be permitted per resident, per appointment for indoor visits.
    • Pets will be permitted to visit, but must be under control of the visitor who brings them in, and all vaccination records must be on file.
      • If you need the pet visitation forms, please call our Recreation Department at (585) 368-3905.

Visitor Requirements

  • Visitors under the age of 18 are permitted if accompanied by an adult 18 years of age or older.
  • Permitted visitors include but are not limited to: family members, loved ones, representatives from the long-term care ombudsman program (LTCOP), and resident advocacy organizations.
  • Starting September 24, 2020, visitors will be required to present a verified negative COVID-19 test result from within the last seven (7) days. Anyone who fails to present a negative COVID-19 test result, exhibits any COVID-19 symptoms, or does not pass screening question WILL NOT be permitted to visit.
    •  End-of-life and compassionate care visits are not subject to a verified negative test result, but are still subject to all other COVID-19 screening requirements.
  • No visitation is allowed in resident rooms for residents who ARE NOT bedbound.
    •  Bedbound residents may now have visitors in their rooms. Visitors of these residents must stay in the resident's room at all times during the visit. 
  • Visitors will not have access to restrooms.
  • All visitors must wear a mask that covers their nose and mouth for the entirety of their visit at the facility. A mask will be provided for those who do not have their own.
  • No eating or drinking will be allowed during visits.
  • In order to reduce the spread of COVID-19, no visitors will be permitted for:
    • Current COVID-19 positive residents
    • Residents with COVID-19 symptoms
    • Residents in a 14-day quarantine or observation period
  • All visitors must comply with social distancing requirements.
    • All visitors must remain six feet from the residents (except when assisting with wheelchair mobility), and cannot have physical contact with the residents.
  • All visitors must practice good hand hygiene habits, which includes washing hands often with soap and water for at least 20 seconds, especially after blowing their nose, sneezing or coughing.

Visitor Screening Process

  • All visitors must enter through the Unity Living Center Employee Entrance.
    • We cannot accept visitors at our parking garage entrance.
  • Upon arrival, visitors will be screened at the employee entrance for COVID-19 symptoms and have their temperature checked.
    • If a visitor has a fever and/or any symptoms of COVID-19, has traveled internationally or traveled to any state on the the NYS travel advisory list, they will not be permitted to visit at that time.
  • At screening, visitors must also provide their name, contact information, and COVID-19 test result for documentation.
    •  The facility does not need to keep your COVID-19 test result. We simply need to review date of test and test result.
  • Once signed in, a staff member will direct the visitor(s) to the designated area.


Unit 2100, 2300, and 3300 Residents

Outdoor visitation (in grassy space next to employee entrance) for residents will be Tuesdays, Wednesdays for residents on our 2100, 2300, and 3300 units.  A maximum of two visitors will be allowed during outdoor visits.  Visits will start at the following times:

  • 9:00 a.m.
  • 10:00 a.m.
  • 11:00 a.m.
  • 1:00 p.m.
  • 2:00 p.m.

When weather does not permit outdoor visits, indoor visitation in our St. Mary’s Indoor Space will be held at the following times. Since indoor space is limited, a maximum of one visitor will be allowed per visitation session:

  • 9:00 a.m.
  • 10:00 a.m.
  • 11:00 a.m.
  • 1:00 p.m.
  • 2:00 p.m.

3100 Unit Residents and Residents unable to access outside space

For residents who cannot be transported outside due to ventilator or additional care needs, all visitation will occur indoors. Visits for these residents will take place in the residents' rooms. Trained staff members will be present at all times during visits.

Visitation for these residents will be Tuesday, Wednesday,or Thursday at the following times. In order to maintain social distancing guidelines in this space, a maximum of one visitor will be allowed per visitation session:

  • 11:00 a.m. 
  • 1:00 p.m.
  • 2:00 p.m.

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