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Nursing Facilities Visitor Restrictions

March 12, 2020

Dear Residents and Families:

We recognize how important it is for our residents/patients to visit with family and friends. We are doing everything possible to keep our residents safe and take every precaution to prevent the spread of infection.

To protect those we serve, no visitors will be allowed at our nursing facility until further notice. This new safeguard aligns with new guidelines implemented across New York State for nursing and senior care facilities during the ongoing Novel Coronavirus (COVID-19) outbreak.

In accordance with recommendations from the Department of Health, the following actions will be implemented at our nursing facility starting March 13, 2020:

  • No visitors will be permitted to visit our nursing facility.
  • This restriction also includes pets and therapy animals until further notice.
  • Residents should not leave the facility unless it is absolutely necessary.
  • All nursing home staff will be screened for symptoms of COVID-19 or potential exposure to someone with COVID-19, and required to wear masks.
  • We are limiting large resident group gatherings and will provide on unit activities.

*Update as of July 14, 2020: On July 10, the New York State Department of Health announced that limited visitation may resume at nursing homes on July 15, provided that the individual facilities meet specific requirements. We are currently reviewing all of the requirements, determining which of our facilities will be eligible for visitation, and creating a robust plan that will allow loved ones to visit with residents at each facility when it is determined safe to do so.

Individual plans for visitation will be communicated with families as soon as we have more information to share. In the meantime, if you have any questions, or would like to set up a time to talk to a resident, please contact their facility of residence directly.

Exigent circumstances will be handled on a case-by-case basis and if permitted, visitors will be provided personal protective equipment to wear during their visit and while in the facility.

We know how difficult this is for everyone, especially when visiting restrictions are active. If there is any way we can help coordinate a virtual visit via phone call or “face time” with your family members, please contact your social worker to help facilitate a virtual meeting.

Thank you in advance for helping to minimize the spread of any infections. For more information about COVID-19, please visit our COVID-19 Resource PageWe will keep it updated as we receive new information.