Reminder: The New York State Department of Health continues to require masks inside healthcare facilities, this includes both visitors and patients. In addition, visitors must have their temperature checked and be screened for symptoms when entering a healthcare facility.
As we welcome visitors back into our facilities, we must remain vigilant with all of our safety protocols to ensure we continue to mitigate the spread of COVID-19. We ask that everyone at every Rochester Regional Health location follow our safety protocols and visitation policies. Those who fail to comply will be asked to leave the facility.
Each Rochester Regional Health facility will have designated doors through which visitors will be directed to enter and check-in. Visitors will undergo temperature and symptom screening at the door. If they report any COVID-related symptoms within the past 10 days or have a temperature greater than 100.0 degrees, they will be denied visitation per New York State guidelines.
Every person entering a Rochester Regional Health facility must wear a mask while inside the building and follow all posted instructions. Visitors will be provided a face mask if they do not have a face covering, as well as appropriate personal protective equipment if the patient's condition requires it.
Hospital Daily Visitation Hours
- Rochester General Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.
- Unity Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.
- Clifton Springs Hospital & Clinic: 12 p.m. – 8 p.m.
- Newark-Wayne Community Hospital: 12 p.m. – 8 p.m.
- United Memorial Medical Center: 9 a.m. – 1 p.m. and 3 p.m. – 7 p.m.
- Behavioral Health Facilities – call specific site for hours
Hospital Visitation Policies
Each patient at a Rochester Regional Health hospital or ambulatory surgery center can have up to one (1) visitor at a time at the bedside. Different visitors can visit the patient throughout the day as long as it is limited to up to one (1) at a time. All visitors must be 12 years of age or older. Please read below for specific visitation policies.
No visitation will be allowed for the following:
- patients on enhanced isolations precautions (for COVID-19)
- Emergency department patients
- Cancer infusion center patients
Ambulatory Surgery Center Visitation Policies
The Rochester Regional Health Ambulatory Surgery Centers currently allow one visitor/support person for each patient.
A patient’s visitor will be able to accompany the patient during registration and in the pre-anesthesia and recovery areas. Due to limited capacity in the waiting rooms and in an effort to maintain social distance, the patient’s companion will be asked to wait in their car during the surgical procedure. The Ambulatory Surgery Center staff will call the visitor when it’s appropriate to visit the patient in recovery.
Outpatient Office Visitation Policies
Ambulatory patients may have one support person accompany them to provider appointments. Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.
No visitation is permitted for patients having ambulatory procedures with the following exceptions:
- Patients having a procedure at an ambulatory surgery center (see above).
- Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
- Pediatric patients may have one support person.
Long Term Care Visitation Policies
General Visitation Guidelines
- Visitation is allowed for all residents, at all times.
- Although it is allowed at our facility per state guidance, Rochester Regional Health along with the NYS DOH advise against in-person visitation for residents on transmission-based precautions (TBP) or quarantine, or while outbreak testing is being conducted. We want our visitors and our residents to be safe. It’s important for all family and friends of our residents to be aware that visiting a resident on TBP or quarantine, or during outbreak testing, may carry increased risk for transmission of COVID-19 for both you and our residents. If you choose to visit at these times, please be aware that you may be required to follow additional safety measures on top of our ongoing masking, social distancing, and hand hygiene requirements.
- All visitors are encouraged to follow the core principles of infection prevention practices as outlined below, as directed by facility staff, and as posted throughout the facility.
- All visitors and residents should maintain a physical distance of 6 feet, regardless of vaccination status, and whenever possible.
- During indoor visitation, visitors should limit movement around the facility, and go directly to the resident’s room or designated visitation area.
- Both private and semi-private in-room visitations are allowed.
- If a resident’s roommate is unvaccinated or immunocompromised (regardless of vaccination status), visits should not be conducted in the resident’s room.
- If a visit cannot be conducted in the resident’s room, an alternate visitation area will be provided, when possible. If an alternate visitation area is not available, all visitors and residents must follow required infection prevention protocols while in the room.
Masking and Hand Hygiene
- All visitors and residents must wear a mask that covers their nose and mouth during visitation, regardless of vaccination status.
- If visiting a resident currently on transmission-based precautions (TBP) or quarantine, additional personal protective equipment may be required during visitation.
- Visitors must also follow proper hand hygiene: Wash hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Visitors will be screened for COVID-19 symptoms before being allowed entry into the facility.
- If any visitor has recently received a positive COVID-19 test result, exhibits any COVID-19 symptoms, or does not pass screening questions, they will not be permitted to visit.
- Proof of vaccination or testing is not required for visitations. However, to help guide safety protocols for visitors while in the facility, staff may ask about vaccination status or recent COVID-19 test results, upon entry.
- While not required for visitation, visitors are encouraged to be tested before coming to the facility, within 2-3 days prior.
- Visitors will need to sign in upon arrival and sign out when they leave the facility.
- Each visitor will be required to provide their name, address, and phone number for documentation.
Visitors who fail to comply with any of these guidelines will be asked to leave the facility.
After visiting, please monitor for signs and symptoms of COVID-19. If you experience symptoms, please contact the facility.
By visiting a resident within the facility, you may be putting the resident at risk if you have been exposed to COVID-19. Failure to adhere to social distancing and masking guidance in all public places, including the facility, increases the chance of exposure to COVID-19.