Know the Facts about Coronavirus Disease 2019 (COVID-19)

Telehealth Service Expands to Include COVID-19 Symptoms

We have expanded the capabilities of our telehealth tool, Care Now, to offer virtual visits to diagnose and manage patients with COVID-19.

March 13, 2020

Telehealth services for COVID-19

As part of our ongoing effort to limit the spread of COVID-19 in our community and to protect the health and safety of our patients, families, and caregivers, Rochester Regional Health is expanding the capabilities of our telehealth tool, Care Now. As a result, we now have the capability to virtually diagnose and manage patients with COVID-19.

Telehealth Expansion

As recommended by the Centers for Disease Control, we are making our telehealth technology available for COVID-19 symptom assessment and questions, as well as non-virus-related appointments that are unable to occur in-person due to precautions.

By conducting these visits virtually, we can help to limit the risk of person-to-person transmission of the virus, minimizing the spread of the disease in our community.

Care Now telehealth visits are conducted by Rochester Regional Health providers through the MyCare patient portal.

How to Use Care Now for COVID-19 Symptoms

1. Established Rochester Regional Health patients with mild or no symptoms should contact their primary care provider’s office, where nursing staff will determine if you may benefit from a telehealth or in-person visit.

2. If recommended, login to your MyCare account and open a virtual visit to consult with a Rochester Regional Health provider through your cell phone, tablet or computer with a webcam.

3. Apple FaceTime and Skype video are also offered, as well as a telephone visits for those unable to connect with video.

4. Please check with your insurance provider to understand any costs or co-payment you may owe.

Downloading the MyChart App (within MyCare)

Follow these steps for downloading the MyChart App:

  • Search for MyChart in the Apple App (iSO) or Google Play App (Android) store
  • Apple/MAC users click Get > Install. Android users select Install
  • Select Open
  • Accept the Licensed Application End User License Agreement by clicking Accept
  • To find the Rochester Regional Health version of the MyChart App, type Rochester Regional Health in the Name/ZIP/State search box
  • Login using your MyCare username and password.

Downloading Skype for Desktop

Go to https://www.skype.com/en/get-skype/

  • Apple/Mac and PC users click on Get Skype for MAC to view the dropdown menu
  • Select the appropriate version (the download will begin immediately)
  • Locate Skype-8.58.0.93.dmg in the Downloads folder
  • Follow the on-screen prompts

Downloading Skype for iPhone

Go to https://www.skype.com/en/get-skype/ on the mobile device.

  • iPhone users search Skype for iPhone in the App Store
  • Select the cloud icon to the right of the name (the download will begin immediately)
  • Follow the on-screen prompts

Downloading Skype for Android

Go to https://www.skype.com/en/get-skype/ on the mobile device.

  • Select Google Play under the mobile section
  • Select Install (the download will begin immediately)
  • Follow the on-screen prompts

Watch the Video

Visitor Restrictions

Through our collaboration with local health officials, we have determined that the most effective way to prevent the spread of the new coronavirus disease is by limiting public person-to-person contact.  

Visitors are not allowed at nursing homes or senior living facilities. All staff at nursing homes and senior living facilities required to wear masks and be monitored.

View are new visitor restrictions

“As the situation develops, we remain in tight collaboration with the county and state health departments and remain ready and adaptive for COVID-19 in our region,” said Robert Mayo, MD, Chief Medical Officer, Rochester Regional Health.

To learn more about how you can prevent the spread of the new coronavirus disease, visit our new resource page.

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