Billing & Insurance

We are committed to providing high quality and affordable health care, delivered with kindness, integrity and respect. We understand that healthcare billing can be a confusing process for patients and family members and are committed to providing accurate, patient-friendly billing statements, quality customer service and financial assistance where needed.

Pay Your Bill
A nurse and a patient

Financial Assistance

If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance / Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays and coinsurance. 

Learn More about Financial Assistance
a couple of people looking at insurance plans online

Participating Insurance Plans

View our most current list of health and insurance plans that our hospitals and employed physicians participate with.

View the Insurance Plans we Accept
Employee from Financial Assistance

Request an Estimate

Understanding the pricing of your healthcare services can be confusing. Our Patient Estimates Team will be pleased to assist you with requesting a price estimate for your planned hospital or physician services.

Request an Estimate for our Services

Questions About Your Bill?

Do you have questions about your hospital bill, online bill pay or insurance? Call us at the phone numbers listed below:

Clifton Springs Hospital & Clinic
Newark-Wayne Community Hospital
Rochester General Hospital
Rochester General Medical Group
Unity Hospital
Unity Medical Group

Phone: 585.922.1900 or
toll-free: 866.209.0949
Hours: Monday – Friday: 8:30am – 5pm
Unity Hospital Unity Medical Group Rochester General Hospital Rochester General Medical Group Newark-Wayne Community HospitalUnited Memorial Medical Center Phone: 585.922.1900 or toll-free: 866.209.0949 Hours: Monday – Friday: 8:30am – 5pmPhone: 585.201.5065
Hours: Monday – Friday: 8am – 4:30pm

No one will be denied access to services due to their inability to pay. There is a discounted/sliding fee schedule available for those that may need it. Please feel free to contact us via phone number above, or learn more about our Financial Assistance services