The ability to meet with your physician, explain your symptoms, review your medical history, and share important information. Rochester Regional Health's telemedicine services allow you to receive the care you need from the comfort of your home.
Telemedicine is a great option for many appointment types. Our providers evaluate patients for the following:
Please call your doctor's office if you need help determining whether telemedicine is right for your current needs, or if you'll need to be seen in person.
Scheduled visits - Offered at select practices, you can schedule an appointment to see your regular provider instead of heading into their office
On-Demand visits - Available to all patients, you can wait in a virtual queue to see the next available RRH provider
TytoHome visits - Enhance your virtual visit with the TytoCare Medical Exam Kit
All patients can easily connect to their physician from their home or other remote location by using the MyCare patient portal on your smartphone or your laptop, desktop computer, tablet, or any device with a built-in camera.
By using any one of our virtual telemedicine services, you can:
The TytoCare Medical Exam Kit is a handheld device that works through your smartphone and pairs with your RRH MyCare account to allow you to have a 3-dimensional video visit with your doctor.Learn More about TytoCare Medical Exam Kit
A step-by-step guide on how to schedule and join a video visit with your Rochester Regional Health provider, using our RRH MyCare app.
Just like an in-person visit, your virtual visit is secure, private, and entirely confidential. To maintain privacy on your end, it is important that you contact your provider from a private and secure location, like your home. Your home is likely to be the safest place for a telemedicine visit.
Our top priority is to ensure that you and your family receive the best possible care and are well informed about all aspects of your treatment, including your insurance coverage.
Prior to your telemedicine appointment, you should review your insurance plan to make sure your plan includes coverage for telemedicine appointments. Most insurance plans provide some level of coverage. However, you may need to pay some of the expenses, like a co-payment, at the time of your visit.
If you have questions about your insurance coverage, please contact us prior to your appointment to discuss the details of your plan.
We accept all major health insurances. If you have any additional questions regarding billing or insurance, call us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.
If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance or Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays, and coinsurance.