COVID-19 Updates: Get the latest information from our experts

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Telemedicine Services

Care from the Comfort of Home

When it comes to your health,
you want the best care possible.

The ability to meet with your physician, explain your symptoms, review your medical history, and share important information. Rochester Regional Health's telemedicine services allow you to receive the care you need from the comfort of your home.

COVID-19 Update

Rochester Regional Health's providers can now virtually evaluate and manage patients with symptoms of COVID-19 using telemedicine.

Learn more

What is Telemedicine?

Telemedicine provides patients with convenient, safe, and timely access to care by bringing healthcare closer to home. Patients can meet virtually with physicians, surgeons and specialists from across Rochester Regional Health using telemedicine technology that's simple and easily accessible.
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Specialty Care Patients have access to the same specialists and superior level of care delivered throughout Rochester Regional Health from the safety and comfort of their home.
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Reduced Risk of COVID-19 Telemedicine is relied upon now more than ever to reduce the number of people at our locations and prevent the spread of COVID-19 while still offering the same high-quality level of care from home. However, if you are experiencing an emergency, it is still recommended that you call 911, as the emergency department is the safest place for emergency treatment.
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Timely Access In healthcare, timing can be critical. Telemedicine provides fast access to expert care in real-time and eliminates the need for travel.

Types of Visits

You can access your Rochester Regional Health provider through telemedicine for many types of appointments. Our providers evaluate patients for the following:

  • various non-urgent symptoms
  • follow-up visits (including post-surgical follow-up)
  • mental health services
  • pain management
  • medication monitoring
  • pediatric visits
  • evaluate symptoms of COVID-19

Call your doctor's office to get help determining whether telemedicine is right for your current needs, or if you need to be seen in-person.

How to Connect to Telemedicine

All patients can easily connect to their physician from their home or other remote location by using the MyCare patient portal on their smartphone - or by using Skype, Apple Facetime, Doximity or on their laptop, desktop computer, tablet, or any device with a built-in camera.

By using any one of our virtual telemedicine services, you can:

  • get your symptoms evaluated by a physician
  • discuss your medical history
  • evaluate next steps
  • get a prescription written, if needed
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What is MyCare?

MyCare is a HIPAA-compliant mobile app that offers personalized and secure access to your medical records. You can speak with a provider, ask non-urgent medical questions, view test results, pay your bill, and more.
Sign up or Log in to MyCare

A step-by-step guide on how to schedule and join a video visit with your Rochester Regional Health provider, using our RRH MyCare app.

Secure and Private Connection

Just like an in-person visit, your virtual visit is secure, private, and entirely confidential. To maintain privacy on your end, it is important that you contact your provider from a private and secure location, like your home. Your home is likely to be the safest place for a telemedicine visit.

Insurance and Costs

Our top priority is to ensure that you and your family receive the best possible care and are well informed about all aspects of your treatment, including your insurance coverage.

Prior to your telemedicine appointment, you should review your insurance plan to make sure your plan includes coverage for telemedicine appointments. Most insurance plans provide some level of coverage. However, you may need to pay some of the expenses, like a co-payment, at the time of your visit.

If you have questions about your insurance coverage, please contact us prior to your appointment to discuss the details of your plan.

Contact Us

We accept all major health insurances. If you have any additional questions regarding billing or insurance, call us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.

Financial Assistance

If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance or Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays, and coinsurance.

Learn More About Financial Assistance