Telemedicine Services

Care from the Comfort of Home
a patient using a tablet to talk to their doctor

When it comes to your health,
you want the best care possible.

The ability to meet with your physician, explain your symptoms, review your medical history, and share important information. Rochester Regional Health's telemedicine services allow you to receive the care you need from the comfort of your home.

COVID-19 Update

Rochester Regional Health's providers can now virtually evaluate and manage patients with symptoms of COVID-19 using telemedicine.

Learn more

Rochester Regional Health ExpressCare

New to Rochester Regional Health, we're now offering on-demand video visits every day. Through your MyCare App, you can access a provider for non-emergency virtual visits from anywhere in New York State–including the comfort of your own home! Think of virtual urgent care that's billed as a telemedicine visit and you've got Rochester Regional Health ExpressCare. Hours: Monday - Friday 9:00 AM - 9:00 PM and Saturday - Sunday 9:00 AM - 5:00 PM (hours are subject to change)
Visit MyCare

When Can I Use Telemedicine?

Telemedicine is a great option for many appointment types. Our providers evaluate patients for the following:

  • various non-urgent symptoms
  • follow-up visits (including post-surgical follow-up)
  • mental health services
  • pain management
  • medication monitoring
  • pediatric visits
  • evaluate symptoms of COVID-19

Please call your doctor's office if you need help determining whether telemedicine is right for your current needs, or if you'll need to be seen in person.

Types of Visits

Scheduled visits - Offered at select practices, you can schedule an appointment to see your regular provider instead of heading into their office

On-Demand visits - Available to all patients, you can wait in a virtual queue to see the next available RRH provider

TytoHome visits - Enhance your virtual visit with the TytoCare Medical Exam Kit

How to Connect to Telemedicine

All patients can easily connect to their physician from their home or other remote location by using the MyCare patient portal on your smartphone or your laptop, desktop computer, tablet, or any device with a built-in camera.

By using any one of our virtual telemedicine services, you can:

  • get your symptoms evaluated by a physician
  • discuss your medical history
  • evaluate next steps
  • get a prescription written, if needed
launch the app image

TytoCare Medical Exam Kit

What is TytoCare Medical Exam Kit

The TytoCare Medical Exam Kit is a handheld device that works through your smartphone and pairs with your RRH MyCare account to allow you to have a 3-dimensional video visit with your doctor.

Learn More about TytoCare Medical Exam Kit
mycare logo

What is MyCare?

MyCare is a HIPAA-compliant mobile app that offers personalized and secure access to your medical records. You can speak with a provider, ask non-urgent medical questions, view test results, pay your bill, and more.
Sign up or Log in to MyCare

A step-by-step guide on how to schedule and join a video visit with your Rochester Regional Health provider, using our RRH MyCare app.

Secure and Private Connection

Just like an in-person visit, your virtual visit is secure, private, and entirely confidential. To maintain privacy on your end, it is important that you contact your provider from a private and secure location, like your home. Your home is likely to be the safest place for a telemedicine visit.

Insurance and Costs

Our top priority is to ensure that you and your family receive the best possible care and are well informed about all aspects of your treatment, including your insurance coverage.

Prior to your telemedicine appointment, you should review your insurance plan to make sure your plan includes coverage for telemedicine appointments. Most insurance plans provide some level of coverage. However, you may need to pay some of the expenses, like a co-payment, at the time of your visit.

If you have questions about your insurance coverage, please contact us prior to your appointment to discuss the details of your plan.

Contact Us

We accept all major health insurances. If you have any additional questions regarding billing or insurance, call us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.

Financial Assistance

If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance or Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays, and coinsurance.

Learn More About Financial Assistance