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Mailing Address

Rochester Regional Health
100 Kings Highway South
Rochester, NY 14617 

Phone Numbers

Email Us

Please read our privacy notice before you submit any information to us.

  • For employer/Human Resources related inquiries, please email our Human Resources department.
  • If you have a question about your patient bill, are looking for information about a specific healthcare service or program, want information about volunteering, or have a general question, please email us.

Human Resources

Interested in learning more about our Rochester Regional Health family? From career advancements and opportunities to benefits that can make a difference for you and your family! Call Rochester Regional Health Human Resources at (585) 922-1100.

Hospital Patient Information

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission. 

Patient Compliments and Complaints

It is the goal of Rochester Regional Health to provide high-quality care with compassion. We appreciate any comments, feedback, or suggestions you may have for us regarding your care and the service provided. You may send patient compliments or complaints securely using our online patient compliments & complaints form to our Patient Relations Coordinator.

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may submit it directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180).

Compliance Hotline

Administered through an independent company, the Rochester Regional Health Compliance Hotline is a toll-free, 24-hour, 7-day-a-week telephone and web-based resource that allows staff and patients to report concerns, including suspected illegal or unethical behavior; non-compliance with laws, regulations and policies; safety violations; criminal offenses; or other concerns.  Calls and reports submitted may be made confidentially and completely anonymous if preferred. When remaining anonymous, one must provide enough information to facilitate a thorough investigation.

Toll-free: (877) 647-6725

Web portal: Submit Online

Questions About your Bill or Insurance?

Do you have questions about your hospital bill, online bill pay or insurance? Visit our billing & insurance section.

Phone: (585) 922-1900

Toll-free: (866) 209-0949

Hours: Monday - Friday, 8:30am - 5:00pm

For patients in the St. Lawrence region, please call (315) 210-1300.

Birth / Death Certificates

Careers

There's never been a more exciting time to join the Rochester Regional Health family - a team of more than 16,000 strong and growing! We have opportunities in our hospitals, clinics, long-term care facilities, medical practices and more throughout the Greater Rochester and Finger Lakes regions. Find a career

Employment and Income Verification

Rochester Regional Health uses The Work Number from Equifax to provide secure automated employment and income verifications. The service is available 24 hours a day online or by calling 1-800-367-5690.

  • For more information on commercial and social services verifications along with instructions on how to use The Work Number, please view the Verification Request Instructions.

Need Health Information?

Visit our Libraries at Rochester Regional Health page to find links to reliable health websites.

General Medical Record Inquiries

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