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Quality & Safety Institute

Our Commitment To Quality and Safety Is Top Priority

Delivering on our mission to enhance lives and preserve health,  by enabling access to a comprehensive, fully integrated network of the highest quality and most affordable care, delivered with kindness, integrity and respect, requires a continuous and on-going commitment to excellence.

As an innovative integrated delivery system, Rochester Regional Health offers patients the latest and best technology and treatment methods. By pursuing the newest and best technologies, hiring and retaining highly skilled staff, and promoting a culture of safety and excellence, Rochester Regional Health has forged an impressive quality record.

We understand that when you make decisions about your health care, one of the most important decisions of all, you want reliable, standardized information about the performance and quality of the services you are seeking. Rochester Regional Health participates in a variety of initiatives intended to help consumers and employers compare health care providers and facilities.

Providing results of our ongoing efforts to provide quality, safe, effective, patient-centered timely, efficient and equitable care to our patients and families. 

What is Quality?

Rochester Regional Health’s Quality and Safety Institute represents our commitment to the continuous improvement of quality, safe care and patient experience. Learn more about our Quality Initiatives: 

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Our Leadership Team

  • Doctor photo

    Robert Mayo, MD

    Chief Medical Officer
    Executive Vice President

    Robert Mayo, MD provides system-wide leadership across our full continuum of care. He is the liaison between on-staff physicians and hospital administration, ensuring high-quality, safe and efficient care delivery. Dr. Mayo previously served as the Chief Medical Officer for Rochester General Health System (RGHS); prior to that, he was Vice President and Physician Patient Safety Officer of the Institute for Patient Safety and Clinical Excellence at RGHS while maintaining an active practice in Nephrology. He has also held Clinical Instructor and Assistant Professor faculty positions at the University of Rochester School of Medicine and Dentistry.

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  • Hiloni Bhavsar, MD

    Chief Quality Officer

    Hiloni Bhavsar, MD is the Chief Quality Officer for Rochester Regional Health and leads the system’s Quality & Safety Institute to drive high quality and safe care. She is board-certified in Internal Medicine and practices as a hospitalist at Rochester General Hospital.

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