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Quality and Safety Institute

Quality and Safety Institute

Quality and safety are at the core of Rochester Regional Health’s purpose to heal, comfort, promote health and deliver care that enhances lives. We do that by taking a proactive approach to design patient-centered systems that deliver high-quality care, safely. Through our system-wide programs we are
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Consistently improving the safety and quality of care we provide

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Ensuring regulatory compliance and coordinating accreditations of locations and programs

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Preventing errors and working to enhance the care delivered in our region and across the country

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Providing education and training for employees, patients and visitors

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Why Quality and Safety Matter

At Rochester Regional Health we know that we play an essential role in caring for our community and are dedicated to doing that in the safest possible way, with the best possible outcomes. Having a true focus on quality and safety matters because it’s a reflection of the trust that our patients and their families put in us. That’s why we’ve built system-level programs and initiatives to ensure that every patient is getting the exceptional care they deserve. 

See how we partner to improve safety
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Our Commitment to Safe, Reliable and High-Quality Care 

Rochester Regional Health's dedication to providing safe, reliable and quality care is demonstrated through our accreditations, awards and recognition and participation in national conferences and journals.

See our Metrics and Performances
A woman helps a patient, masked.

Preventing Infection

Healthcare-associated infections (HAIs) are an important threat to patient safety. Our Infection Prevention team works to prevent HAIs, manage exposure events and educate staff, patients and our community on ways to minimize infection risk.

See how we prevent infection

Our Leadership Team

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    Dr. Robert Mayo

    Chief Medical Officer 

  • Hiloni Bhavsar

    Dr. Hiloni Bhavsar

    Chief Quality Officer, Rochester Regional Health

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    Melissa Bronstein

    Senior Director, Infection Prevention and Control

  • Katherine Schantz

    Katherine Schantz

    Senior Director, Clinical and Quality Reporting

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    Shaw-Ree Chen

    Director, Quality

  • Erica Cramer-Elledge

    Erica Cramer

    Clinical & Quality Program Manager

Contact Us

To contact the Rochester Regional Health Quality and Safety Institute please email

[email protected]