Know the Facts about Coronavirus in our Community

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Safe. Care. Now.

We're providing you with the same safe, high-quality care that we always have. 

Transforming Care to Keep You Healthy and Safe

At Rochester Regional Health, we’re transforming our same high-quality care to keep you healthy and safe. While things may look a bit different when you see one of our health professionals, you can rest assured that we’re providing the same high-quality care that we always have.

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    Employee Health Screening

    We’re screening every Rochester Regional Health doctor, every nurse, every team member, every day for COVID-19 symptoms before they enter any of our locations. If a provider doesn’t feel well, they will stay home.

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    Patient Screening

    All patients are being screened prior to their arrival at our locations. Patients are required to be at least six feet from each other at all times, and we are staggering in-person appointments to be certain you have the least possible contact with other patients. And of course, we are providing care for those with COVID-19 symptoms in separate areas or at separate times than patients visiting for all other appointments.

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    Masking For All

    Everyone who enters any of our facilities is required to wear a mask or face covering, including you and your provider, and all of our providers are wearing face shields over their face masks. If you don’t have a mask, you can

    Learn how to make a face mask at home
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    Virtual Check-in & Check-out

    Many providers are asking you to text or call when you arrive to their office and wait in your car until your exam room is ready. Your provider's office will share the details of their process with you prior to your appointment.

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    Virtual Care

    Virtual visits like telemedicine are offered by many of our care teams so you and your family have the option of receiving care from the comfort of your own home. Telemedicine is accessible through the MyCare app, Apple Face Time, Skype, Doxy.me, and telephone. And if you do come and see us in person, skip the waiting room and do a virtual check-in by texting us when you arrive.

    Learn more about telemedicine
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    Visitor Restrictions

    To ensure proper social distancing guidelines are being followed, we are limiting and restricting visitors and all non-essential staff at all of our locations. Pediatric patients, obstetrical patients, and end-of-life patients may have one designated visitor on-site at a time.

    Learn More
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    High-Level Disinfecting

    We are following official high-level disinfecting and cleaning procedures at all of our locations as recommended by the Center for Disease Control and Prevention (CDC). It’s just another way we are committed to your health and safety.

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    Social Distancing

    Patients are required to be at least six feet from each other at all times, and we are staggering in-person appointments to be certain you have the least possible contact with other patients.

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Your Guide to COVID-19

Stay up-to-date on the new coronavirus disease (COVID-19) with information from Rochester Regional Health. Our number one priority is to help protect the community, patients, and employees of the Finger Lakes and Western New York.
View our COVID19 Resource Guide
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How to Help

Thousands of people are asking how they can help in this time of crisis, so Rochester Regional Health is maintaining a list of ways you can support our frontline medical teams and patients at our hospitals and programs.
View Ways You Can Help