COVID-19 Updates: Learn the latest on coronavirus in our community

Hospital Visitor Restrictions & Screening Policies

Updated: April 2, 2021 at 7:59 PM

The following are the operational guidance protocols to be followed by all Rochester Regional Hospital Affiliates that offer limited visitation for inpatients meeting the criteria for visitation. The guidance and associated work streams are developed based on guidance from the NYS Department of Health.

Effective Friday, April 1, 2021, limited visitation will be permitted at all Rochester Regional Health’s hospitals seven days a week. Each of the five hospitals has visitor entrances specific to the facility. Please note some of the visitation hours have changed:  

NEW Rochester General Hospital: 9am - 1pm and 4pm - 8pm

NEW Unity Hospital: 9am - 1pm and 4pm - 8pm

NEW Clifton Springs Hospital & Clinic: 12pm - 8pm

Newark-Wayne Community Hospital: Monday - Friday: 1pm - 5pm, Saturday & Sunday: 9am - 1pm

United Memorial Medical Center: 9am - 1pm and 3pm - 6pm

As we welcome visitors back into our facilities, we must remain vigilant with all of our safety protocols to ensure we continue to mitigate the spread of COVID-19. For their own safety and that of our patients and staff, visitors, too, must follow stringent guidelines. Those who fail to comply will be asked to leave the facility.

It is because of the heroic actions and determination of our RRH teams that we are able to reopen limited visitation. You have truly carried our community through this pandemic! Thank you for upholding the highest safety and care standards in the midst of this health crisis and beyond.

Visitation Policy

Each facility will have designated doors through which visitors will be directed to enter and check-in. Visitors will be asked for a valid form of ID to be registered. They will then undergo temperature and symptom screening at the door. If they report any COVID-related symptoms within the past 10 days or have a temperature greater than 100.0 degrees, or if they have recently traveled internationally, they will be denied visitation per New York State guidelines.

All visitors and support persons must wear a mask covering their nose and mouth while in the facility. Visitors will be provided a face mask if they do not have a face covering, as well as appropriate personal protective equipment if the patient's condition requires it.

Upon completion of the visit, visitors are asked to "check out" with the screener at the door through which they entered..

  • One visitor aged 18 years and older is allowed at a time at the bedside, for a maximum of four hours. A patient can have up to two visitors per day. Exceptions: 
    • Labor and Delivery patients may have two support persons with them, together, 24/7. 
    • Pediatrics patients may have two support persons with them, together, 24/7.
    • Patients with intellectual and/or developmental disabilities may have one support person 24/7 and one visitor for a maximum of 4 hours per day. 
    • End of life patients may have two support persons with them, together, 24/7. This may include children when accompanied by an adult.
    No visitors will be permitted for:
    • ED patients
    • COVID-19 positive patients (except for end of life care)
    • Patients awaiting COVID-19 test results
    • Cancer infusion centers
    • Inpatient behavioral health (chemical dependency and mental health)
  • Clergy are considered a visitor and must be designated by the patient.
  • Patients choosing to not have visitors will have a “no visitors” will be marked as such in their record and will not be able to accept visitors.     
  • In the event a patient is unable to communicate their preference for visitation, Registration will leave this area blank, and the clinical team will work with the family or significant other of the patient to identify and update the visitor listing (this is similar to what was done before COVID when a patient could not communicate for him or herself.)


Visitor Screening

  • Visitors must be screened upon entering the facility; they will be denied entry if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature over 100.0 degrees Fahrenheit.
  • Visitors will be registered in an electronic system within the EMR (Care Connect) upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited.
  • Patients undergoing same-day procedures may be accompanied to the facility by a companion, but may not stay during the procedure.
    • A companion may drop them off and pick them up outside the facility.
    • They may not be with the patient inside the facility.

Exception: support persons may be applied in limited circumstances and must be limited to medical necessity determinations made by the treating clinician and/or based on the facilities’ ability to maintain appropriate infection control protocols.

Hospital Visitor Expectations

  • Support persons and visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.
  • Support persons and visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
  • Support persons and visitors may only be present one at a time in the hospital. One person must exit the hospital before the other person is permitted entry. 
  • Within areas of our facilities that do not allow social distancing, we reserve the right to refuse support persons and visitors for their safety and the safety of our patients and staff.
  • If the support persons and visitors do not arrive with a mask or cloth face-covering, the hospital will provide the support persons and visitors with a mask. The support persons and visitors will be instructed to keep their mask or cloth face-covering on at all times.
  • Support persons and visitors must comply with strict hand hygiene and personal protective equipment practices.
    • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Support persons and visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well as expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene.
  • Support persons and visitors who fail to comply with the outlined expectations will be asked to leave the facility.

Masking Policy

As part of our ongoing efforts to prevent the spread of COVID-19, and Governor Andrew Cuomo’s executive order for “universal masking”, Rochester Regional Health is requiring all patients, and those accompanying a patient, to wear a mask or face covering (such as a scarf or bandana) for any on-site appointments.

Face Masks: How to wear, remove, and make your own

As always, we thank you for your patience, cooperation, and help in keeping our community safe—and for entrusting us with your care. Rochester Regional Health continues to follow all procedures and protocols prescribed by the New York State Department of Health and the Centers for Disease Control and Prevention to prevent the spread of COVID-19.  

Facility Specific Restrictions

Long Term Care Facilities

Visitor Screening & Infection Prevention Compliance:

  • Proof of vaccination or testing is not required for visitations and cannot be required for any type of visitation
  • Screening for signs and symptoms of COVID-19 and denial for entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status)
  • Hand hygiene (use of alcohol-based hand rub is preferred)
  • Required face coverings or masks (covering mouth and nose)
  • Social distancing at least six feet between staff and residents
  • Residents who are fully vaccinated can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after
  • Visitor COVID-19 Testing provided based on facility program (e.g., day of week and times, etc.)

Outdoor Visitation:

  • Allowed at all times for all eligible residents (for non COVID-19 positive residents or residents not under transmission-based protocol)
  • Recommend limit of 2 visitors per resident for 1 hour visits

Indoor Visitation:

  • Allowed at all times in designated indoor visitation areas and private in room visitations (for non COVID-19 positive residents or residents not under transmission-based protocol)
  • Semi-private in room visitations allowed only for residents with roommate who is a spouse.
    • If possible, for residents who share a room, visits should not be conducted in the resident’s room
  • Recommend limit of 2 visitors per resident for 1 hour visits
  • Limited Visitation for:
    • Unvaccinated residents if the nursing home's COVID-19 county positivity rate is >10% AND <70% of residents in the facility are fully vaccinated
    • Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue transmission-based precautions, or
    • Residents under transmission-based protocol, whether vaccinated or unvaccinated, until they have met criteria to discontinue transmission-based precautions.
  • Indoor visitations may be limited or closed based on COVID-19 exposures following CMS and NYS DOH guidelines.

Compassionate Care Visitation:

  • Allowed at all times, regardless of a resident's vaccination status, county COVID-19 positivity rates, or an outbreak.

Learn More About Long Term Care and COVID-19

Outpatient Facilities

Only limited visitation will be allowed as follows:
  • Ambulatory patients may have one support person accompany them to provider appointments.
  • Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.
No visitation is permitted for patients having ambulatory procedures with the following exceptions:
  • Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
  • Pediatric patients may have one support person.
In the above cases, visitation will only be allowed under the following conditions:
  • Visitor/support person will be screened and may have their temperature checked before entering the facility.
  • If a visitor/support person has a fever (100 degrees Fahrenheit or more) or displays symptoms, they are not allowed into the facility.
  • Visitor/support person must properly wear a mask for the duration of the visit or procedure.
  • Visitor/support person who is allowed for limited visitation MUST be symptom-free (no cough, no fever, no runny nose) and MUST not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

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