Know the Facts about Coronavirus in our Community

Hospital Visitor Restrictions & Screening Policies

Updated: November 8, 2020 at 7:00 PM

The following are the operational guidance protocols to be followed by all Rochester Regional Hospital Affiliates that offer limited visitation for inpatients meeting the criteria for visitation. The guidance and associated work streams are developed based on guidance from the NYS Department of Health dated June 17, 2020.

Effective June 25, 2020, limited visitation will be permitted at all Rochester Regional Health’s hospitals seven days a week from 9:00am–1:00pm and 4:00pm–7:00pm. Each of the five hospitals has visitor entrances specific to the facility.

Hospital Visitation Policy

Update: Due to an increase in COVID-19 cases locally, general visitation at all Rochester Regional Health hospitals has been suspended.

Limited visitation will be allowed in the following cases:

  • Pediatric patients may have one support person on-site at a time. Two support people can alternate visitation.
  • Obstetrical patients may have one on-site support person and a doula. 
  • Patients with intellectual and/or developmental disabilities and cognitive impairments including dementia or who have conditions protected by the Americans with Disabilities Act may have a support person who is medically necessary for their care.  Two support people can alternate visitation.
  • End-of-life patients: two people at the bedside as long as social distancing can be maintained.

In those cases, visitation will only be allowed under the following conditions:

  • Visitors/support people will have their temperature checked before entering the clinical area and every 12 hours while in the hospital.
  • If a visitor/support person has a fever (100 degrees Fahrenheit or more) or displays symptoms, they are not allowed into the hospital.

NY State Travel Advisory & Visitation Restrictions

Visitors may not enter the facility if they have traveled internationally or to a restricted state per the New York State COVID-19 Travel Advisory.

Exceptions: Visitor is asymptomatic AND a designated support person for labor and delivery, pediatrics, intellectual and/or developmental disabilities (I/DD), and cognitive impairments including dementia and end-of-life patients.

Hospital Visitor Screening

  • All visitors will be screened upon arrival at any of our hospitals. Visitors will not be allowed to enter if they have been recently exposed to COVID-19, experienced symptoms during the prior 14 days or have a temperature of over 100.0 degrees Fahrenheit.
  • Visitors will be registered in an electronic system within the EMR (Care Connect) upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited. Visitors must have ID to verify their name.
  • All visitors will need to check-in upon arrival and check-out when they leave the hospital. Approved visitors must remain in the patient's room for the entirety of their visit. 

Hospital Visitor Expectations

  • Visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
  • Visitors must practice the recommended physical distancing of at least six feet. They must also:
    • Wear a face-covering at all times while in the hospital. If the visitor does not arrive with a mask or cloth face-covering, the hospital will provide the visitor with a mask.
    • Follow proper hand hygiene, washing hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. 
    • If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well the expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene. Visitors who fail to comply with the outlined expectations will be asked to leave the facility. 

Masking Policy

As part of our ongoing efforts to prevent the spread of COVID-19, and Governor Andrew Cuomo’s executive order for “universal masking”, Rochester Regional Health is requiring all patients, and those accompanying a patient, to wear a mask or face covering (such as a scarf or bandana) for any on-site appointments.

Face Masks: How to wear, remove, and make your own

As always, we thank you for your patience, cooperation, and help in keeping our community safe—and for entrusting us with your care. Rochester Regional Health continues to follow all procedures and protocols prescribed by the New York State Department of Health and the Centers for Disease Control and Prevention to prevent the spread of COVID-19.  

Facility Specific Restrictions

Long Term Care Facilities

Updated: July 14, 2020

On July 10, 2020, the New York State Department of Health announced that limited visitation may resume at nursing homes on July 15, provided that the individual facilities meet specific requirements. We are currently reviewing all of the requirements, determining which of our facilities will be eligible for visitation, and creating a robust plan that will allow loved ones to visit with residents at each facility when it is determined safe to do so.

Individual plans for visitation will be communicated with families as soon as we have more information to share. In the meantime, if you have any questions, or would like to set up a time to talk to a resident, please contact their facility of residence directly.

Learn More About Long Term Care and COVID-19

Outpatient Facilities

Updated: August 13, 2020

For outpatient appointments, additional family members or other visitors are allowed for the following patients only:

  • Pediatric patients may have one designated guardians on-site at a time plus one additional visitor. Testing is no longer required for the support person. 
  • End-of-life patients can have up to two visitors at a time as long as social distancing is maintained, and the two designated visitors may change.
  • Obstetrical patients may have one on-site visitor at a time plus one additional visitor after baby’s delivery. Testing no longer required for the support person

Note: Visitors and guardians for patients above must remain in the room for the entirety of their visit. Once they leave the room, they must leave the premises. Visitors and guardians must be symptom-free (no coughing, no fever, no runny nose) and must not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

Note: Clergy is counted as one designated visitor.

Closings & Cancellations

View our list of current location closings and cancellations following state and local Department of Health recommendations to minimize communal gatherings and stop the spread of COVID-19.

Read more

Coronavirus (COVID-19)

Stay up-to-date on the new coronavirus disease (COVID-19) with information from Rochester Regional Health.

Read the Latest

How to Help

Thousands of people are asking how they can help in this time of crisis, so Rochester Regional Health is maintaining a list of ways you can support our frontline medical teams and patients at our hospitals and programs.

View ways you can help

Transforming Care to Keep You Healthy and Safe

While things may look a bit different when you see one of our health professionals, you can rest assured that we’re providing the same high-quality care that we always have.

Read More