COVID-19 Updates: Get the latest information from our experts

Hospital Visitor Restrictions & Screening Policies

Updated: June 22, 2021

Please note, the CDC guidelines and NY State announcement about masking DO NOT apply to healthcare settings. Every person entering a healthcare facility must still wear a mask while inside the building and follow all posted instructions.

Rochester Regional Health is expanding patient visitation at our hospital and ambulatory surgery center locations. As we welcome additional visitors back into our facilities, we ask that everyone at every Rochester Regional Health location follow our safety protocols to ensure we continue to mitigate the spread of COVID-19. Those who fail to comply will be asked to leave the facility.

Read below to learn about visiting hours, visitor guidelines and screening requirements. 

Visitor Screening

Each Rochester Regional Health facility will have designated doors through which visitors will be directed to enter and check-in. Visitors will undergo temperature and symptom screening at the door. If they report any COVID-related symptoms within the past 10 days or have a temperature greater than 100.0 degrees, they will be denied visitation per New York State guidelines.

Every person entering a Rochester Regional Health facility must wear a mask while inside the building and follow all posted instructions. Visitors will be provided a face mask if they do not have a face covering, as well as appropriate personal protective equipment if the patient's condition requires it.

Hospital Visitation Policies

Each patient at a Rochester Regional Health hospital can have up to two visitors at a time for up to four hours a day. Different visitors can visit the patient throughout the day as long as it is limited to up to two at one time. Please read below for hospital-specific visitation policies. 

Patients having surgery at both inpatient and outpatient facilities may only have one visitor for pre-surgery and post-surgery. End of life patients may have up to six visitors at a time as well as two support people, including clergy.

Labor and Delivery patients, Pediatrics patients, patients with intellectual and/or developmental disabilities and end of life patients may have support persons with them, 24/7. For Behavioral Health facilities, please call for specific hours and policies.

Ambulatory Surgery Center Visitation Policies

The Rochester Regional Health Ambulatory Surgery Centers currently allow one visitor/support person for each patient.

A patient’s visitor will be able to accompany the patient during registration and in the pre-anesthesia and recovery areas. Due to limited capacity in the waiting rooms and in an effort to maintain social distance, the patient’s companion will be asked to wait in their car during the surgical procedure. The Ambulatory Surgery Center staff will call the visitor when it’s appropriate to visit the patient in recovery.

Outpatient Office Visitation Policies

Ambulatory patients may have one support person accompany them to provider appointments. Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.

No visitation is permitted for patients having ambulatory procedures with the following exceptions:

  • Patients having a procedure at an ambulatory surgery center (see above).
  • Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
  • Pediatric patients may have one support person.

Long Term Care Visitation Policies

Visitor Screening

Proof of vaccination or testing is not required for visitations and cannot be required for any type of visitation

For all visitors, we will conduct screening for signs and symptoms of COVID-19 and deny entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status). 

All visitors must wear a mask that covers their mouth and nose, practice social distancing and use hand hygiene best practices. Residents who are fully vaccinated can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after.

Outdoor Visitation

  • Allowed at all times for all eligible residents (for non COVID-19 positive residents or residents not under transmission-based protocol)
  • Recommend limit of 2 visitors per resident for 1 hour visits

Indoor Visitation

  • Allowed at all times in designated indoor visitation areas and private in room visitations (for non COVID-19 positive residents or residents not under transmission-based protocol)
  • Semi-private in room visitations allowed only for residents with roommate who is a spouse.
    • If possible, for residents who share a room, visits should not be conducted in the resident’s room
  • Recommend limit of 2 visitors per resident for 1 hour visits
  • Limited Visitation for:
    • Unvaccinated residents if the nursing home's COVID-19 county positivity rate is >10% AND <70% of residents in the facility are fully vaccinated
    • Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue transmission-based precautions, or
    • Residents under transmission-based protocol, whether vaccinated or unvaccinated, until they have met criteria to discontinue transmission-based precautions.
  • Indoor visitations may be limited or closed based on COVID-19 exposures following CMS and NYS DOH guidelines.

Compassionate Care Visitation

  • Allowed at all times, regardless of a resident's vaccination status, county COVID-19 positivity rates, or an outbreak.

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