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Hospital Visitor Restrictions & Screening Policies

Updated: February 17, 2021 at 2:00 PM

The following are the operational guidance protocols to be followed by all Rochester Regional Hospital Affiliates that offer limited visitation for inpatients meeting the criteria for visitation. The guidance and associated work streams are developed based on guidance from the NYS Department of Health dated June 17, 2020.

Effective Tuesday, February 16, 2021, limited visitation will be permitted at all Rochester Regional Health’s hospitals seven days a week. Each of the five hospitals has visitor entrances specific to the facility. Please note some of the visitation hours have changed:  

Rochester General Hospital: 9am - 1pm and 4pm - 7pm

Unity Hospital: 9am - 1pm and 4pm - 7pm

NEW Clifton Springs Hospital & Clinic: 1pm - 5pm

NEW Newark-Wayne Community Hospital: Monday - Friday: 1pm - 5pm, Saturday & Sunday: 9am - 1pm

NEW United Memorial Medical Center: 9am - 1pm and 3pm - 6pm

As we welcome visitors back into our facilities, we must remain vigilant with all of our safety protocols to ensure we continue to mitigate the spread of COVID-19. For their own safety and that of our patients and staff, visitors, too, must follow stringent guidelines. Those who fail to comply will be asked to leave the facility.

It is because of the heroic actions and determination of our RRH teams that we are able to reopen limited visitation. You have truly carried our community through this pandemic! Thank you for upholding the highest safety and care standards in the midst of this health crisis and beyond.

Hospital Visitation Policy

  • Patients may designate two visitors throughout their stay;
    •  Only ONE visitor is allowed at a time for no longer than four hours daily.
  • No visitors will be permitted for:
    •  ED patients
    • COVID-19 positive patients
    • Cancer infusion centers
    • Inpatient behavioral health (chemical dependency and mental health)
  • Visitors must be 18 years of age or older.
  • All visitors and support persons must wear a mask covering their nose and mouth while in the facility. Visitors with face masks with exhalation valves must change the mask or cover with another mask that covers the valve to be permitted to enter.
  • Clergy are considered a visitor and must be designated by the patient.
  • In addition to a designated visitor, the following groups may designate a support person who is not restricted by visitation hours.
    • Pediatric patients: One support person may be present on-site at a time in the emergency room or during hospitalization. For pediatric patients, especially with prolonged hospitalizations, the patient or family/caregiver may designate two support people; but only one support person may be present at a time.
    • Labor & Delivery: May have one support person and a doula to be present at the bedside upon admission, throughout labor, delivery, and the postpartum period including recovery until discharge to home. Once delivery has occurred, an additional visitor may be designated by the patient and must comply with the visitor policy outlined above.
    • Patients with intellectual and/or developmental disabilities (I/DD), and cognitive impairments including dementia: One support person may be present on-site at a time in the emergency room or during hospitalization. The patient or family/caregiver may designate two support people, but only one support person may be present at a time.
    • End-of-Life situations: The patient and/or family/caregiver may designate two visitors at a time at the bedside as long as social distancing is maintained. Minor-age visitors must be accompanied by an adult. Clergy members visiting at end of life are counted as one of the two visitors at the bedside. End-of-life determinations are made in coordination with the patient, family/legal guardian, and treatment team. Visitation for end-of-life situations is not restricted by COVID-19 status or hours. All infection control guidelines and instructions must be followed.

Visitor Screening

  • Visitors must be screened upon entering the facility; they will be denied entry if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature over 100.0 degrees Fahrenheit.
  • Visitors will be registered in an electronic system within the EMR (Care Connect) upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited.
  • Patients undergoing same-day procedures may be accompanied to the facility by a companion, but may not stay during the procedure.
    • A companion may drop them off and pick them up outside the facility.
    • They may not be with the patient inside the facility.

Exception: support persons may be applied in limited circumstances and must be limited to medical necessity determinations made by the treating clinician and/or based on the facilities’ ability to maintain appropriate infection control protocols.

Hospital Visitor Expectations

  • Support persons and visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.
  • Support persons and visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
  • Support persons and visitors may only be present one at a time in the hospital. One person must exit the hospital before the other person is permitted entry. 
  • Within areas of our facilities that do not allow social distancing, we reserve the right to refuse support persons and visitors for their safety and the safety of our patients and staff.
  • If the support persons and visitors do not arrive with a mask or cloth face-covering, the hospital will provide the support persons and visitors with a mask. The support persons and visitors will be instructed to keep their mask or cloth face-covering on at all times.
  • Support persons and visitors must comply with strict hand hygiene and personal protective equipment practices.
    • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Support persons and visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well as expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene.
  • Support persons and visitors who fail to comply with the outlined expectations will be asked to leave the facility.

Masking Policy

As part of our ongoing efforts to prevent the spread of COVID-19, and Governor Andrew Cuomo’s executive order for “universal masking”, Rochester Regional Health is requiring all patients, and those accompanying a patient, to wear a mask or face covering (such as a scarf or bandana) for any on-site appointments.

Face Masks: How to wear, remove, and make your own

As always, we thank you for your patience, cooperation, and help in keeping our community safe—and for entrusting us with your care. Rochester Regional Health continues to follow all procedures and protocols prescribed by the New York State Department of Health and the Centers for Disease Control and Prevention to prevent the spread of COVID-19.  

Facility Specific Restrictions

Long Term Care Facilities

Visitor guidelines

  • The total number of visitors allowed per resident at one time are restricted by available space and ability to maintain social distancing.
  • The total number of visitors per resident, per appointment may vary by facility.
  • Visitors under the age of 18 must be accompanied by another visitor 18 years of age or older.
  • No more than 10% of the residents currently in the facility may have visitors at any one time.
  • Visiting hours for each facility vary, and each visit will have a set time limit in order to allow others to visit with their loved ones safely.

Social distancing:

  • Visitors must practice the recommended physical distancing of at least six feet, except when assisting with a wheelchair.
  • Visitation should be limited to outdoor areas, weather permitting. If unable to be outdoors, visitation must take place in a well-ventilated space with no more than ten individuals following all social distance and masking guidelines.
  • No visitation is allowed in resident rooms, except in situations where a resident is bedbound, and there is no way to transport the resident out of their room safely. If visiting in a resident room, visitors must remain in the resident room for the entirety of their visit.

Learn More About Long Term Care and COVID-19

Outpatient Facilities

Only limited visitation will be allowed as follows:
  • Ambulatory patients may have one support person accompany them to provider appointments.
  • Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.
No visitation is permitted for patients having ambulatory procedures with the following exceptions:
  • Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
  • Pediatric patients may have one support person.
In the above cases, visitation will only be allowed under the following conditions:
  • Visitor/support person will be screened and may have their temperature checked before entering the facility.
  • If a visitor/support person has a fever (100 degrees Fahrenheit or more) or displays symptoms, they are not allowed into the facility.
  • Visitor/support person must properly wear a mask for the duration of the visit or procedure.
  • Visitor/support person who is allowed for limited visitation MUST be symptom-free (no cough, no fever, no runny nose) and MUST not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

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