Please note, the CDC guidelines and NY State announcement about masking DO NOT apply to healthcare settings. Every person entering a healthcare facility must still wear a mask while inside the building and follow all posted instructions.
Rochester Regional Health is expanding patient visitation at our hospital and ambulatory surgery center locations. As we welcome additional visitors back into our facilities, we ask that everyone at every Rochester Regional Health location follow our safety protocols to ensure we continue to mitigate the spread of COVID-19. Those who fail to comply will be asked to leave the facility.
Read below to learn about visiting hours, visitor guidelines and screening requirements.
Each Rochester Regional Health facility will have designated doors through which visitors will be directed to enter and check-in. Visitors will undergo temperature and symptom screening at the door. If they report any COVID-related symptoms within the past 10 days or have a temperature greater than 100.0 degrees, they will be denied visitation per New York State guidelines.
Every person entering a Rochester Regional Health facility must wear a mask while inside the building and follow all posted instructions. Visitors will be provided a face mask if they do not have a face covering, as well as appropriate personal protective equipment if the patient's condition requires it.
Each patient at a Rochester Regional Health hospital can have up to two visitors at a time for up to four hours a day. Different visitors can visit the patient throughout the day as long as it is limited to up to two at one time. Please read below for hospital-specific visitation policies.
Patients having surgery at both inpatient and outpatient facilities may only have one visitor for pre-surgery and post-surgery. End of life patients may have up to six visitors at a time as well as two support people, including clergy.
Labor and Delivery patients, Pediatrics patients, patients with intellectual and/or developmental disabilities and end of life patients may have support persons with them, 24/7. For Behavioral Health facilities, please call for specific hours and policies.
The Rochester Regional Health Ambulatory Surgery Centers currently allow one visitor/support person for each patient.
A patient’s visitor will be able to accompany the patient during registration and in the pre-anesthesia and recovery areas. Due to limited capacity in the waiting rooms and in an effort to maintain social distance, the patient’s companion will be asked to wait in their car during the surgical procedure. The Ambulatory Surgery Center staff will call the visitor when it’s appropriate to visit the patient in recovery.
Ambulatory patients may have one support person accompany them to provider appointments. Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.
No visitation is permitted for patients having ambulatory procedures with the following exceptions:
Proof of vaccination or testing is not required for visitations and cannot be required for any type of visitation
For all visitors, we will conduct screening for signs and symptoms of COVID-19 and deny entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status).
All visitors must wear a mask that covers their mouth and nose, practice social distancing and use hand hygiene best practices. Residents who are fully vaccinated can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after.
Read the latest on COVID-19 and guidance from NYS for vaccinated and unvaccinated people.Read the Latest
While things may look a bit different when you see one of our health professionals, you can rest assured that we’re providing the same high-quality care that we always have.Read More