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Hospital Visitor Restrictions & Screening Policies

Updated: January 10, 2022

At this time of accelerated COVID spread due to rapid transmission of the omicron variant, Rochester Regional Health will reinstate a stricter visitation policy for the protection of our patients and staff. These restrictions, which have proven effective during previous surges, will go into effect starting Tuesday, January 11, 2022 at all clinical locations.

We recognize the need for patients to be able to see their loved ones face to face; at the same time we must continue to put the safety of our patients, visitors, and staff first, which is why it is imperative visitors follow these guidelines. Those who fail to comply will be asked to leave the facility.

 Important Mask Update: Support persons and visitors must wear a medical mask—properly covering their nose and mouth completely—for the duration of the visit. Cloth masks are not acceptable at this time.

Visitor Screening

Each facility should have designated doors for visitors in which they will be screened and registered in CareConnect upon entering. All visitors must be symptom-free. Visitors are asked to stop at the screening point when leaving the facility to complete their visitation “check out”. If support persons and visitors do not arrive with a medical mask, a medical mask will be provided to them. Support persons and visitors must comply with all hand hygiene and personal protective equipment practices.

Hospital Daily Visitation Hours

  • Rochester General Hospital: 9 am – 1 pm, 4 pm – 8 pm
  • Unity Hospital: 9 am – 1 pm, 4 pm – 8 pm
  • Clifton Springs Hospital & Clinic:  12 pm – 8 pm
  • Newark-Wayne Community Hospital: 12 pm – 8 pm
  • United Memorial Medical Center: 9 am – 1 pm, 3 pm – 7 pm
  • Behavioral Health Facilities – call specific site for hours

Hospital Visitation Policies

Each patient at a Rochester Regional Health hospital or ambulatory surgery center can designate two (2) visitors throughout the patient's stay. Only one (1) visitor is allowed at a time at the bedside for not more than four hours daily. Different visitors can visit the patient throughout the day as long as it is limited to up to one (1) at a time. All visitors must be 12 years of age or older. Please read below for specific visitation policies. 

No visitation will be allowed for the following:

  • patients on enhanced isolations precautions (for COVID-19)
  • Emergency department patients
  • Cancer infusion center patients
  • Only exceptions: pediatric patients, labor and delivery patients, patients with intellectual and/or developmental disabilities, and cognitive impairments including dementia and patients at the end-of-life (outlined below).

Ambulatory Surgery Center Visitation Policies

The Rochester Regional Health Ambulatory Surgery Centers currently allow two (2) visitors throughout the patient's stay. Only one (1) visitor is allowed at a time at the bedside.

A patient’s visitor will be able to accompany the patient during registration and in the pre-anesthesia and recovery areas. Due to limited capacity in the waiting rooms and in an effort to maintain social distance, the patient’s companion will be asked to wait in their car during the surgical procedure. The Ambulatory Surgery Center staff will call the visitor when it’s appropriate to visit the patient in recovery.

Outpatient Office Visitation Policies

Ambulatory patients may have one support person accompany them to provider appointments. Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.

No visitation is permitted for patients having ambulatory procedures with the following exceptions:

  • Patients having a procedure at an ambulatory surgery center (see above).
  • Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
  • Pediatric patients may have one support person.

Long Term Care Visitation Policies

General Visitation Guidelines

  • Visitation is allowed for all residents, at all times.
  • Although it is allowed at our facility per state guidance, Rochester Regional Health along with the NYS DOH advise against in-person visitation for residents on transmission-based precautions (TBP) or quarantine, or while outbreak testing is being conducted. We want our visitors and our residents to be safe. It’s important for all family and friends of our residents to be aware that visiting a resident on TBP or quarantine, or during outbreak testing, may carry an increased risk for transmission of COVID-19 for both you and our residents. If you choose to visit at these times, please be aware that you may be required to follow additional safety measures on top of our ongoing masking, social distancing, and hand hygiene requirements.
  • All visitors are encouraged to follow the core principles of infection prevention practices as outlined below, as directed by facility staff, and as posted throughout the facility.

Social Distancing

  • All visitors and residents should maintain a physical distance of 6 feet, regardless of vaccination status, and whenever possible.
  • During indoor visitation, visitors should limit movement around the facility, and go directly to the resident’s room or designated visitation area.
  • Both private and semi-private in-room visitations are allowed.
    • If a resident’s roommate is unvaccinated or immunocompromised (regardless of vaccination status), visits should not be conducted in the resident’s room.
    • If a visit cannot be conducted in the resident’s room, an alternate visitation area will be provided, when possible. If an alternate visitation area is not available, all visitors and residents must follow required infection prevention protocols while in the room. 

Masking and Hand Hygiene

  • All visitors and residents must wear a medical-grade mask that covers their nose and mouth throughout the duration of their visit, regardless of vaccination status. Cloth masks alone are no longer acceptable.
  • If visiting a resident currently on transmission-based precautions (TBP) or quarantine, additional personal protective equipment may be required during visitation.
  • Visitors must also follow proper hand hygiene: Wash hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Visitor Screening

  • Visitors will be screened for COVID-19 symptoms before being allowed entry into the facility.
    • If any visitor has recently received a positive COVID-19 test result, exhibits any COVID-19 symptoms, or does not pass screening questions, they will not be permitted to visit.
  • Visitors must present a recent negative PCR or antigen (rapid, at-home) COVID-19 test upon entry.
    • PCR test results must be, at most, two days old. Antigen test results must be, at most, one day old.
    • If a visitor does not have a negative test result to present, a rapid test will be provided at the facility.
    • Exemptions to the testing requirement include end-of-life and compassionate caregiver visitation.
  • Visitors will need to sign in upon arrival and sign out when they leave the facility.
    • Each visitor will be required to provide their name, address, and phone number for documentation.

Visitors who fail to comply with any of these guidelines will be asked to leave the facility.

After visiting, please monitor for signs and symptoms of COVID-19. If you experience symptoms, please contact the facility.

By visiting a resident within the facility, you may be putting the resident at risk if you have been exposed to COVID-19. Failure to adhere to social distancing and masking guidance in all public places, including the facility, increases the chance of exposure to COVID-19.

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