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Hospital Visitor Restrictions & Screening Policies

Updated: August 25, 2021

Reminder: The New York State Department of Health continues to require masks inside healthcare facilities, this includes both visitors and patients. In addition, visitors must have their temperature checked and be screened for symptoms when entering a healthcare facility.

As we welcome visitors back into our facilities, we must remain vigilant with all of our safety protocols to ensure we continue to mitigate the spread of COVID-19. We ask that everyone at every Rochester Regional Health location follow our safety protocols and visitation policies. Those who fail to comply will be asked to leave the facility.

Visitor Screening

Each Rochester Regional Health facility will have designated doors through which visitors will be directed to enter and check-in. Visitors will undergo temperature and symptom screening at the door. If they report any COVID-related symptoms within the past 10 days or have a temperature greater than 100.0 degrees, they will be denied visitation per New York State guidelines.

Every person entering a Rochester Regional Health facility must wear a mask while inside the building and follow all posted instructionsVisitors will be provided a face mask if they do not have a face covering, as well as appropriate personal protective equipment if the patient's condition requires it.

Hospital Daily Visitation Hours

  • Rochester General Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.
  • Unity Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.
  • Clifton Springs Hospital & Clinic:  12 p.m. – 8 p.m.
  • Newark-Wayne Community Hospital: 12 p.m.  – 8 p.m.
  • United Memorial Medical Center: 9 a.m. – 1 p.m. and 3 p.m. – 7 p.m. 
  • Behavioral Health Facilities – call specific site for hours

Hospital Visitation Policies

Each patient at a Rochester Regional Health hospital or ambulatory surgery center can have up to one (1) visitor at a time at the bedside. Different visitors can visit the patient throughout the day as long as it is limited to up to one (1) at a time. All visitors must be 12 years of age or older. Please read below for specific visitation policies. 

No visitation will be allowed for the following:

  • patients on enhanced isolations precautions (for COVID-19)
  • Emergency department patients
  • Cancer infusion center patients

Ambulatory Surgery Center Visitation Policies

The Rochester Regional Health Ambulatory Surgery Centers currently allow one visitor/support person for each patient.

A patient’s visitor will be able to accompany the patient during registration and in the pre-anesthesia and recovery areas. Due to limited capacity in the waiting rooms and in an effort to maintain social distance, the patient’s companion will be asked to wait in their car during the surgical procedure. The Ambulatory Surgery Center staff will call the visitor when it’s appropriate to visit the patient in recovery.

Outpatient Office Visitation Policies

Ambulatory patients may have one support person accompany them to provider appointments. Lipson Cancer Institute patients may have one on-site support person for new patient visits only. No other visitation is permitted.

No visitation is permitted for patients having ambulatory procedures with the following exceptions:

  • Patients having a procedure at an ambulatory surgery center (see above).
  • Patients with intellectual and/ or developmental disabilities, and cognitive impairments, including dementia or who have conditions protected by the Americans with Disabilities Act, may have a support person who is medically necessary for their care.
  • Pediatric patients may have one support person.

Long Term Care Visitation Policies

Visitor Screening

Proof of vaccination or testing is not required for visitations and cannot be required for any type of visitation

For all visitors, we will conduct screening for signs and symptoms of COVID-19 and deny entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status). 

All visitors must wear a mask that covers their mouth and nose, practice social distancing and use hand hygiene best practices. Residents who are fully vaccinated can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after. 

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