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Financial Assistance

We recognize the need in our community to provide financial counsel and assistance to those patients with limited income who find it difficult to meet the expenses incurred in receiving health care services at Rochester Regional Health.

In keeping with our mission and values to enhance lives and preserve health of our community and patients by enabling access to a comprehensive, fully integrated network of the highest quality and most affordable care, delivered with kindness, integrity, and respect, Rochester Regional Health offers a Financial Assistance Program. No one will be denied services based on inability to pay and discounts are available based on family size and income.

If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance / Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays and coinsurance.

If you’d like to talk with us about financial assistance options, please see the documents or contact information below for more information:

If you would like to speak to a representative on our Financial Services Team, please contact:

Clifton Springs Hospital & Clinic
Newark-Wayne Community Hospital
Rochester General Hospital
Rochester General Medical Group
Unity Hospital
Unity Medical Group
Phone: 585.922.1900 or
toll-free: 866.209.0949
Hours: Monday – Friday: 8:30am – 5pm
Unity Hospital Unity Medical Group Rochester General Hospital Rochester General Medical Group Newark-Wayne Community HospitalUnited Memorial Medical Center Phone: 585.922.1900 or toll-free: 866.209.0949 Hours: Monday – Friday: 8:30am – 5pmPhone: 585.201.5065
Hours: Monday – Friday: 8am – 4:30pm

No one will be denied access to services due to inability to pay. There are discounted/sliding fee schedules available for those who may need it.

Finding healthcare coverage

If you do not have health insurance coverage, several programs are available through New York State, including:

Medicaid – a program for New Yorkers who cannot afford to pay for medical care 

Child Health Plus – a plan specifically for children under the age  of 19 

New York State of Health – New York State’s health insurance marketplace that offers low-cost, quality health insurance plans

We’d be happy to help you determine whether you qualify for one of these programs. Please call us at 585.922.1900.

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