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    Learn how to plan your visit or hospital stay, pay your bill, contact us, and more information about visiting any of our facilities.

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  2. Billing & Insurance
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General Content

Pay Your Bill

Pay your bill through your MyCare Account. If you don't have a MyCare account, you can pay your Rochester Regional Health medical bills and associate service bills (Lifetime Care, Home Health Plus, and ACM Laboratories) online using one of our payment forms below. If you are making multiple payments, you will need to submit a separate payment for each bill.

PLEASE NOTE: 

  • If paying a bill with a Canadian postal code, please contact us at (585) 922-1900 or toll-free (866) 209-0949, Monday - Friday: 8 am - 5 pm to make the payment.
  • For Rochester Regional Health Laboratories bills for services received after January 4, 2021, please use the MyCare or Rochester Regional Health bill pay options below. For bills received prior to January 4, 2021, please use the ACM bill pay option. 
paperless billing

We've Moved to Paperless Billing

As a leading advocate of environmental sustainability in health care, Rochester Regional Health on January 1, 2022, moved to paperless billing for users who have active MyCare accounts. When a bill is posted to your account, you’ll receive a statement alert via email and/or your MyCare mobile app.
Review in MyCare

If you don’t already have an active MyCare account, it’s easy to sign up! With 24/7 access online or through our mobile app, you’ll be able to securely connect with all your medical providers and manage important health information.

Sign up for MyCare Now

MyCare logo

MyCare

View your balance or pay your bills online using MyCare. Or download the MyChart app on iOS and Android 

Pay My Bill in MyCare
Lifetime bill

Home Care

For services from Rochester Regional Health Home Care and Hospice.

Pay My Home Care Bill
Home Plus

Home Care Plus

For services from Home Care Plus, also known as the Genesee Region Home Care of Ontario County.

Pay My Home Care Plus Bill
Sample Bill

Rochester Regional Health

For bills from services at a Rochester Regional Health Facility. You may also pay your bill through MyCare.

Pay my Bill
ACM and RRH Labs Bill

ACM Laboratories

For bills from ACM Medical Laboratories / Rochester Regional Health Laboratories for services received prior to January 4, 2021. Please note that the payment will be remitted to ACM Medical Laboratory, Inc. and will appear as such on your credit card statement. For bills received after January 4, 2021, please use the MyCare or Rochester Regional Health bill pay options above.

Please call 922-1900 if you would like to make a payment
Sample Long Term Care Bill

Long Term Care

For bills from Demay Living Center, Park Ridge Living Center, Edna Tina Wilson Living Center, Unity Living Center, and Clifton Springs Nursing Home.

Pay My Long Term Care Bill
×

Paying your Long Term Care Bill

Please select the Long Term Care facility that matches what is labeled on your bill in the top left-hand corner

  • Demay Living Center
  • Hill Haven Nursing Home
  • Park Ridge Living Center
  • Edna Tina Wilson Living Center
  • Unity Living Center
  • Clifton Springs Nursing Home

In Need of Financial Assistance?

Our financial assistance programs and payment plans are designed to assist patients who may be facing a challenge in meeting their healthcare financial obligations. Patients with or without insurance may setup a manageable monthly payment plan.

Take me to Financial Assistance

Questions About your Bill?

Do you have questions about your hospital bill, online bill payments, or what participating insurance plans Rochester Regional Health has partnered with? Call us at (585) 922-1900, Monday - Friday: 8:00 pm - 5:00 pm.

Contact Billing & Insurance

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