View and Pay Your Bill With MyCare
The easiest way to pay your bill is through your MyCare Account. If you don't have a MyCare account, you can pay your Rochester Regional Health medical bills and associate service bills (Lifetime Care, Home Health Plus, and ACM Laboratories) online using one of our payment forms below. If you are making multiple payments, you will need to submit a separate payment for each bill.
PLEASE NOTE: If paying a bill with a Canadian postal code, please contact us at (585) 922-1900 or toll-free (866) 209-0949, Monday - Friday: 8 am - 5 pm to make the payment.
We Use Paperless Billing
Rochester Regional Health
For bills from services at a Rochester Regional Health Facility. You may also pay your bill through MyCare.
Long Term Care
For bills from Demay Living Center, Park Ridge Living Center, Edna Tina Wilson Living Center, Unity Living Center, and Clifton Springs Nursing Home.
Home Care Plus
For services from Home Care Plus, also known as the Genesee Region Home Care of Ontario County.
Home Care Infusion Pharmacy
For services from Rochester Regional Health Home Care infusion Pharmacy.
Insurance Billing Forms
Need Financial Assistance?
Our financial assistance programs and payment plans are designed to assist patients who may be facing a challenge in meeting their healthcare financial obligations. Patients with or without insurance may setup a manageable monthly payment plan.
More about Financial Assistance
Questions About Your Bill?
Do you have questions about your hospital bill, online bill payments, or what participating insurance plans Rochester Regional Health has partnered with?
In the Rochester region, call us at (585) 922-1900, Monday - Friday: 8:00 am - 5:00 pm.
In the St. Lawrence region, call us at (315) 210-1300, Monday - Friday: 8:00 am - 5:00 pm.
Assistance with NYS Marketplace/Medicaid/Medicare Insurance
We have a team of facilitated enrollers here to help with your insurance enrollment needs. We can assist with NYS Marketplace plans, NYS Medicaid and Medicare insurance enrollment.
Please call our enrollment line at (585) 922-1001 option 1.