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Volunteering at Rochester General Hospital

General Content

Volunteer Opportunities

Volunteers participate in our healing mission in many and varied ways. The volunteer assignments and programs listed below are our current priorities and the greatest areas of need.


Rochester General Hospital 

1425 Portland Ave., Rochester, NY 14621

Visitor (Guest) Services

  • Greet and welcome those entering the hospital lobby
  • Provide walking and wheelchair assistance throughout the hospital

Volunteer shifts: Mon – Fri, 8 am – 12 pm, 12 – 4 pm and 4 – 7 pm and Sat-Sun, 9 am – 1 pm and 1 – 5 pm
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers.

Patient Discharge

  • Answer the discharge desk phone
  • Complete patient transport tickets
  • Wheelchair assist patients from patient room to the patient’s pick-up vehicle

Volunteer shifts: Mon – Fri, 9am – 1pm, 12 – 4pm, and 2 – 6pm
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers.

Emergency Department Patient – Family Companion

  • Check-in on patients to offer smiles, a listening ear, blankets, pillows, and encouragement
  • Answer call lights to determine the patient’s needs (Almost 50% of the time, patient needs are non-medical and can be met by volunteers.)
  • Offer food and drink, information, support and updates to family members of patients
  • Restock supplies, deliver specimens, run errands, etc.
  • Must be at least 18 years of age

Volunteer shifts: Daily, 10 am – 2 pm, 2 – 6 pm, and 5 – 9 pm 
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers.

Cancer Center Compassionate Companion

  • Socialize with and keep patients and families company during infusion sessions
  • Pass snacks, beverages, and meals
  • Restock supplies, deliver specimens, run errands, etc.
  • Escort and wheelchair assist patients and/or families around the hospital 
  • Must be at least 18 years of age

Volunteer shifts: Mon – Fri, 8 am – 12 pm and 12 – 4 pm 
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers.

Pediatric Family Lounge

  • Register and interact with family members
  • Clean and tidy lounge
  • Bake cookies
  • Prepare coffee and other beverages

Open volunteer shifts from 10 am – 2 pm are:

  • 1st, 3rd, 5th Sundays
  • 2nd & 4th Wednesdays
  • 1st, 3rd, 5th Fridays
  • 2nd & 4th Fridays
  • 2nd & 4th Saturdays
  • 3rd & 5th Saturdays

For this volunteer opportunity, please contact Ronald McDonald House at (585) 442-5437 
Orientation and training are provided to every new volunteer before the new volunteer takes their own shift.

 


Register Now!

For information, contact Volunteer Services at (585) 922-3725 or (585) 922-4328 or email [email protected]