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Volunteering at Rochester General Hospital

General Content

Volunteer Opportunities

Volunteers participate in our healing mission in many and varied ways. The volunteer assignments and programs listed below are our current priorities and the greatest areas of need.


Rochester General Hospital 

1425 Portland Ave., Rochester, NY 14621

Visitor and Patient Support Roles

Emergency Department Patient Companion

  • Check in on patients to offer smiles, a listening ear, encouragement, blankets, and pillows
  • Assist the movement of patients either by pushing in wheelchair or a walking escort
  • Run labs from one area to another in the department
  • Get, move, stock supplies where and when needed
  • Other activities as needed to support the patient experience

Volunteer shifts: volunteers needed every day of the week, 8:00 am - 12:00 p.m., 12:00 pm - 4:00 pm and 4:00 pm to 8:00 pm

Visitor (Guest) Services

  • Greet and welcome those entering the hospital lobby
  • Provide walking and wheelchair assistance throughout the hospital

Volunteer shifts: Mon – Fri: 8:00 am – 12:00 pm and 12:00 – 4:00 pm, and 4:00 - 7:00 pm as well as Saturdays/Sundays: 9:00 am - 1:00 pm and 4:00 - 7:00 pm
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers.

Way-Finding Podium

  • Be a friendly, warm, and smiling presence
  • Answer questions and provide directions
  • Guide people to elevators and other key locations

Volunteer shifts: Mon - Fri, 8:00 am - 1:00 pm and 4:00 - 7:00 pm
Once a new volunteer begins, she/he is assigned to orient and train with one of our experienced volunteers. 


Register Now!

For information, contact Volunteer Services at (585) 922-3725 or (585) 922-4328 or email [email protected]