Know the Facts about Coronavirus in our Community

NEW: Visitor Restrictions & Screening Policies

Rochester Regional Health has implemented new visitor guidelines, following state and local Department of Health recommendations.

June 23, 2020
rochester general hospital location image

As Rochester Regional Health continues to optimize our readiness efforts surrounding COVID-19, we have important updates regarding visitor policies at our locations.

Visitor Restrictions and Screening Policy

In collaboration with the Monroe County Health Department, all Rochester Regional Health facilities are implementing new visitor policies, including updated visitor restrictions and visitor screening requirements beginning Thursday, June 25 at 12pm.

Hospital Visiting Hours and Guidelines

Hospital Visitor Guidelines

  • Patients may designate two visitors, both over the age of 18, throughout their hospital stay.
    • Only ONE visitor is allowed at a time, for no longer than four hours daily.
  • Visiting hours for all RRH hospitals are 9am – 1pm and 4pm – 7pm daily.
  • No visitors will be permitted for patients in the ED, COVID-19 or suspected COVID-19 positive patients, inpatient behavioral health patients or patients in the Cancer Infusion Center. 
  • Exceptions to the above list of prohibited visitors include: 
    • Pediatric patients may have one designated guardian on-site at a time 
    • End-of-life patients may have one on-site visitor at a time.
    • Obstetrical patients may have one on-site visitor at a time. 
    • Patients with intellectual, developmental, or other cognitive disabilities. 
    • *There are no restrictions on the hours of visitation for this list of visitors
  • Patients undergoing same-day procedures may be accompanied to the facility by a companion, but may not stay during the procedure
    • A companion may drop them off and pick them up outside the facility.
    • They may not be with the patient inside the facility.
    • Visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

Hospital Visitor Screening

  • All visitors will be screened upon arrival at any of our hospitals. Visitors will not be allowed to enter if they have been recently exposed to COVID-19, experienced symptoms during the prior 14 days or have a temperature of over 100.0 degrees Fahrenheit.
  • Visitors will be registered in an electronic system within the EMR (Care Connect) upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited. Visitors must have ID to verify their name.
  • All visitors will need to check-in upon arrival and check-out when they leave the hospital. Approved visitors must remain in the patient's room for the entirety of their visit. 

Hospital Visitor Expectations

  • Visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
  • Visitors must practice the recommended physical distancing of at least six feet. They must also:
    • Wear a face-covering at all times while in the hospital. If the visitor does not arrive with a mask or cloth face-covering, the hospital will provide the visitor with a mask.
    • Follow proper hand hygiene, washing hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. 
    • If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well the expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene. Visitors who fail to comply with the outlined expectations will be asked to leave the facility. 

Outpatient Facilities

For outpatient appointments, additional family members or other visitors are allowed for the following patients only:

  • Pediatric patients may have one designated guardians on-site at a time.
  • End-of-life patients may have one on-site visitor at a time.
  • Obstetrical patients may have one on-site visitor at a time.

Note: Visitors and guardians for patients above must remain in the room for the entirety of their visit. Once they leave the room, they must leave the premises. Visitors and guardians must be symptom-free (no coughing, no fever, no runny nose) and must not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

Skilled Nursing Facilities

No visitors will be permitted to visit our skilled nursing facilities until further notice. 

Masking Policy

As part of our ongoing efforts to prevent the spread of COVID-19, and Governor Andrew Cuomo’s executive order for “universal masking”, Rochester Regional Health is requiring all patients, and those accompanying a patient, to wear a mask or face covering (such as a scarf or bandana) for any on-site appointments.

Face Masks: How to wear, remove, and make your own

As always, we thank you for your patience, cooperation, and help in keeping our community safe—and for entrusting us with your care.

For more information about COVID-19, please visit our COVID-19 Resource Page

Know the Facts of COVID-19

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