Know the Facts about Coronavirus in our Community

UPDATED: Hospital Visitor Restrictions & Screening Policies

Rochester Regional Health has implemented new visitor guidelines, following state and local Department of Health recommendations.

August 13, 2020

rochester general hospital location image

Hospital Visitor Restrictions and Screening Policy

In collaboration with the Monroe County Health Department, all Rochester Regional Health facilities has implemented new visitor policies, including updated visitor restrictions and visitor screening requirements.

Hospital Visiting Hours and Guidelines

Hospital Visitor Guidelines

  • Patients may designate two visitors throughout the patient’s stay.
  • Only one visitor is allowed at a time at the bedside.
  • Visiting hours for all RRH hospitals are 9am – 1pm and 4pm – 7pm daily.
  • No visitors will be permitted for patients in the ED, COVID-19 or suspected COVID-19 positive patients, inpatient behavioral health patients or patients in the Cancer Infusion Center.

Updated August 13, 2020: Exceptions to the above list of prohibited visitors include:

  • Pediatric patients may have one designated guardian on-site at a time plus one additional visitor. Testing is no longer required for the support person.
  • End-of-life patients can have up to two visitors at a time as long as social distancing is maintained. Two visitors may change.
  • Obstetrical patients may have one on-site visitor at a time plus one additional visitor after baby’s delivery. Testing is no longer required for the support person.
  • Patients with intellectual, developmental, or other cognitive disabilities. 
  • There are no restrictions on the hours of visitation for this list of visitors.
  • Note: Clergy is counted as one designated visitor.

 

  • Patients undergoing same-day procedures may be accompanied to the facility by a companion, but may not stay during the procedure
    • A companion may drop them off and pick them up outside the facility.
    • They may not be with the patient inside the facility.
    • Visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

By visiting a patient within the hospital, you may be putting the patient at risk if you have been exposed to COVID-19. Failure to adhere to social distancing and masking guidance in all public places, including the hospital, increases the chance of exposure to COVID-19.

Hospital Visitor Screening

  • All visitors will be screened upon arrival at any of our hospitals. Visitors will not be allowed to enter if they have been recently exposed to COVID-19, experienced symptoms during the prior 14 days or have a temperature of over 100.0 degrees Fahrenheit.
  • Visitors will be registered in an electronic system within the EMR (Care Connect) upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited. Visitors must have ID to verify their name.
  • All visitors will need to check-in upon arrival and check-out when they leave the hospital. Approved visitors must remain in the patient's room for the entirety of their visit. 

Hospital Visitor Expectations

  • Visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
  • Visitors must practice the recommended physical distancing of at least six feet. They must also:
    • Wear a face-covering at all times while in the hospital. If the visitor does not arrive with a mask or cloth face-covering, the hospital will provide the visitor with a mask.
    • Follow proper hand hygiene, washing hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing. 
    • If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well the expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene. Visitors who fail to comply with the outlined expectations will be asked to leave the facility. 

Long Term Care Facilities

Update as of July 14, 2020: On July 10, the New York State Department of Health announced that limited visitation may resume at nursing homes on July 15, provided that the individual facilities meet specific requirements. We are currently reviewing all of the requirements, determining which of our facilities will be eligible for visitation, and creating a robust plan that will allow loved ones to visit with residents at each facility when it is determined safe to do so.

Individual plans for visitation will be communicated with families as soon as we have more information to share. In the meantime, if you have any questions, or would like to set up a time to talk to a resident, please contact their facility of residence directly.

Learn More About Long Term Care and COVID-19

Outpatient Facilities

Updated August 13, 2020: For outpatient appointments, additional family members or other visitors are allowed for the following patients only:

  • Pediatric patients may have one designated guardians on-site at a time plus one additional visitor. Testing is no longer required for the support person. 
  • End-of-life patients can have up to two visitors at a time as long as social distancing is maintained, and the two designated visitors may change.
  • Obstetrical patients may have one on-site visitor at a time plus one additional visitor after baby’s delivery. Testing no longer required for the support person

Note: Visitors and guardians for patients above must remain in the room for the entirety of their visit. Once they leave the room, they must leave the premises. Visitors and guardians must be symptom-free (no coughing, no fever, no runny nose) and must not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

Note: Clergy is counted as one designated visitor.

Skilled Nursing Facilities

No visitors will be permitted to visit our skilled nursing facilities until further notice. 

Masking Policy

As part of our ongoing efforts to prevent the spread of COVID-19, and Governor Andrew Cuomo’s executive order for “universal masking”, Rochester Regional Health is requiring all patients, and those accompanying a patient, to wear a mask or face covering (such as a scarf or bandana) for any on-site appointments.

Face Masks: How to wear, remove, and make your own

As always, we thank you for your patience, cooperation, and help in keeping our community safe—and for entrusting us with your care.

For more information about COVID-19, please visit our COVID-19 Resource Page

Know the Facts of COVID-19

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