Virtual Urgent Care
Why Choose Virtual Urgent Care?
15 minute
Average wait time
7 Days a Week
Including holidays
7am - 9:40pm
Available today
Ages 2+
Children & adults
What can we treat?
Virtual Urgent Care is not intended for life-threatening emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency center.
Join the Queue
Answer a few quick questions and enter the virtual waitlist. Most patients are connected with a provider in 15 minutes or less.
Meet with a Provider
Connect by video with a licensed healthcare provider who can evaluate your symptoms, recommend treatment, and order tests if needed.
Get Your Care Plan
Receive a visit summary, prescriptions (if needed), and recommendations for follow-up care, referrals, or testing.
Frequently Asked Questions
Anyone over the age of 2 living in New York State can use our virtual urgent care video visits.
No appointment is needed. Simply join the queue and connect with a healthcare provider when one becomes available.
Yes. If your provider determines that medication is needed, they can send a prescription directly to your preferred pharmacy following your virtual visit.
For virtual urgent care visits, a provider will refer patients to any additional services needed. This may include:
- imaging such as X-rays
- blood work or urine tests
- swabs for cultures (i.e., COVID-19, influenza, strep throat)
The location and provider to which a patient is referred will depend on their primary care provider.
Visits conducted virtually will be billed to the patient’s insurance as a telemedicine visit. Check with your insurance provider about telemedicine health care coverage to see what your individual plan covers.
Video Visits are the same cost as an in-person visit. Co-insurance deductibles or copayments will apply depending on your specific health plan coverage.
Your after-visit summary is available in MyCare, and a link will be emailed to you after your visit.