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Integrated Care & Support Services

The Lipson Cancer Institute

The cancer care you need.
The support you deserve.


At Lipson Cancer Institute, we understand that caring for cancer goes beyond just the treatment – there are physical, emotional, and financial aspects that come with it. That’s why we see deeper than a patient’s diagnosis and offer a range of specialized programs that help treat the mind, body, and soul before, during, and after cancer.

Integrated Care Services

Integrated care services are used as a supplement to traditional therapies like chemotherapy, radiation therapy, and surgery. These therapies are designed to alleviate disease or treatment side-effects including pain, stress and anxiety, fatigue, nausea and vomiting, gastrointestinal issues, and neuropathy. These services are a regular part of your care plan and are provided in collaboration with your medical team.

Patient Support Services

The goal of our support services is to help you navigate this challenging time and make your treatment and follow-up care as comfortable and successful as possible. For more information on any of the support services listed below, please call 585.922.4020.

Financial Counseling

Financial counseling is available to help you and your family navigate the financial component of getting care at Lipson Cancer Institute. Our financial counselors are dedicated to serving as a resource to you by:

  • Explaining your insurance coverage and benefits
  • Estimating your financial responsibility for services not covered by insurance
  • Identifying possible ways for you to pay for your care if you do not have adequate funds or health insurance
  • Helping you identify and obtain coverage for government programs, where available
  • Addressing questions or concerns regarding your insurance coverage and financial assistance

Rochester Regional Health has a variety of financial assistance options available to our patients who are uninsured or underinsured. Our financial counselors will assist you in determining if you qualify for financial assistance or if there are programs available that may help pay for your medical services.

Pharmacy Services

Lipson Cancer Institute’s outpatient pharmacy provides you with convenient access to cancer prescription medications and supplies that are crucial to your treatment.

Our specialty-trained pharmacists serve as a dedicated resource to help:

  • Evaluate and coordinate medications with your oncology care team
  • Provide counseling on medications, their usage and side effects
  • Manage medication side effects and prevent unintended drug interactions
  • Assist with medication costs through collaboration with social workers, care coordinators, and other health care professionals
  • Contact your insurance company to determine prior authorization requirements and co-pay responsibilities
  • Ensure your medication renewals are refilled upon consultation and approval by your physician

Above all, our oncology pharmacists are here to ensure the accuracy, safety and effectiveness of your medications.

Our Oncology pharmacies are located at Clifton SpringsRochester General Hospital, and Linden Oaks.

Social Work Services

Lipson Cancer Institute provides specialty-trained social workers at most of our locations who can provide advocacy, education, resources and compassion to help you and your family cope with cancer.

Social work services may include:

  • Support around adjustment to your diagnosis
  • Help with communication between you and your medical team
  • Mental health recommendations and referrals
  • Information and referrals for community-based services and support groups
  • Grief and loss support 
  • Support for you, your caregivers and family
  • Help mediating family conflict related to illness
  • Help with transportation and lodging or housing
  • Help with advance directives and end-of-life issues
  • Help with home healthcare services
  • Information and referrals for financial and insurance concerns

Our social workers are available at Rochester General HospitalUnity HospitalLinden OaksSt. Mary'sClifton Springs, and United Memorial Medical Center.

Transportation Services

Transportation shouldn’t be a roadblock to receiving cancer treatment. We understand that even with help from family and friends, sometimes patients have trouble getting every ride they need. We can help. We have partnerships with several transportation assistance programs across the region and can connect you to the best option for your situation. 

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Expert Cancer Care Close to Home

If you have been diagnosed with cancer and are looking for a second opinion or are interested in learning more about the treatment options available to you, you’ve come to the right place. Our care is centered around you, and we’ll help you determine the best possible treatment to fit your lifestyle.
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