Compliments & Complaints

Do you have feedback about your experience?

We want to hear from you! We use your feedback to improve the way we deliver care, as well as to recognize providers and staff. Through our Speak Up and We Care programs, we encourage patients to take active roles in their care and speak up whenever they have a concern, safety issue or suggestion for improving our services. 

To voice a compliment or concern, please call the "Referral Line" at (585) 922-5465 and select Option 3 Monday through Friday 8am - 5pm. During after-hours, please press Option 0.

You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such complaints. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1(800) 804 - 5447