Compliments & Complaints

Do you have feedback about your experience?

We want to hear from you! We use your feedback to improve the way we deliver care, as well as to recognize providers and staff.

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or

You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such complaints. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

phone: 1.800.804.5447

You may also contact The Joint Commission at 1.800.994.6610.