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Rochester General Hospital

Rochester, NY

Rochester General Hospital

1425 Portland Avenue
Rochester, NY 14621
Driving Directions
Office Phone: (585) 922-4000
Appointment Phone: (585) 922-4000

Office Hours

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This Practice is a member of the National Health Service Corps
Rochester General Hospital

Services Offered

  • Addiction Services
  • Allergy
  • Ambulatory Surgery
  • Anesthesiology
  • Asthma
  • Bariatric Surgery
  • Behavioral Health
  • Birthing Centers
  • Brain Rehabilitation
  • Breast Center
  • Cancer
  • Cancer Related Fatigue Therapy
  • Cardiology
  • Cardiothoracic Surgery
  • Childrens Services
  • Diagnostic Imaging
  • Dialysis
  • Ear Nose and Throat
  • Endocrinology
  • Endoscopy
  • Gastric Bypass Surgery
  • Gastroenterology
  • General Surgery
  • Heart Care
  • Heart Surgery
  • Imaging
  • Infectious Disease
  • Infusion Centers
  • Interventional Radiology
  • Joint Replacement
  • Nutrition and Weight Management
  • Obstetrics
  • Occupational Medicine
  • Occupational Therapy
  • Oncology
  • Orthopaedics
  • Pharmacy
  • Physical Medicine
  • Physical Therapy
  • Plastic Surgery
  • Pulmonary and Critical Care
  • Radiation Oncology
  • Spine Center
America's 50 Best Hospitals Healthgrades Award image

America's 50 Best Hospitals Award

Rochester General Hospital is proud to be one of America's 50 Best Hospitals for the second consecutive year. In addition to being in the top 1% of hospitals in the nation, our team received Healthgrades awards for cardiac, critical care, stroke, and neuroscience excellence, to name just a few. 
See more of our awards

About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.


Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6 am to 6 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7 am to 5:30 pm.

The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus.

After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.


Rochester Regional Health Imaging Center
(585) 922-9729
Rochester Regional Health Laboratories: Monday - Friday: 6 AM - 5 PM and Saturday 8 AM-12 PM
(585) 922-3841
Lipson Cancer Institute
(585) 922-4020
Rochester General Center for Clinical Research / Clinical Trials
(585) 922-3536
Acute Rehabilitation Unit
(585) 922-5730
Inpatient Mental Health
(585) 922-4394
Office of Human Research Protection
(585) 922-4632
Research Institute
(585) 922-5959
Refugee Healthcare
(585) 922-0216
Sports Medicine Institute - RGMG Orthopedics
(585) 922-9003
The Sands-Constellation Heart Institute
(585) 442-5320

Compliments & Complaints

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint.

You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such claims. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

Phone: 1-800-804-5447

You may also contact The Joint Commission at 1-(800) 994-6610. 

hospital bed

Visiting Rochester General Hospital?

Everything you need to know about visiting the Rochester General Campus

Whether you're a patient or visiting a patient, we want you to know what to expect. We've created a list of common patient-related topics so you will know what to expect before, during and after your stay.

Plan Your Visit

Find your way around

Looking for a specific floor or room? Once you’re inside, our Guest Services team in blue vests will be happy to help you, or you can view our campus maps

View Campus Maps
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Looking for Medical Records?

Securely manage and receive information about your health

Whether you want to pay your bill, ask non-urgent medical questions, or view your test results, MyCare offers personalized and secure online access to portions of your medical records for Clifton Springs Hospitals and physician offices.

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