Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.
Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.
Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.
Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6 am to 6 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7 am to 5:30 pm.
The cost for this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.
To pick up your vehicle, return to where you dropped it off or call ahead to the valet prior to leaving your destination to receive curbside service. The valet can be reached at extension 2-3748 (585.922.3748 from off-campus).
After 6 pm, please contact Safety and Security at extension 2-4300 (585.922.4300) to retrieve your car.
To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint.
You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such complaints. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1.800.994.6610.
Whether you're a patient or visiting a patient, we want you to know what to expect. We've created a list of common patient-related topics so you will know what to expect before, during and after your stay.Plan Your Visit
Looking for a specific floor or room? Once you’re inside, our Guest Services team in blue vests will be happy to help you, or you can view our campus mapsView Campus Maps
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