Rochester General Hospital

Office Information

1425 Portland Ave
Rochester, NY 14621
Office Phone: 585.922.4000
Appointment Phone: 585.922.4000


Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.

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Awards & Recognition

  • Gold Fit-Friendly Worksite
    American Heart Association, 2015
  • TOP Performing Hospital
    Premier Healthcare Alliance, 2011
  • Community Value Five-Star Hospital
    Cleverly + Associates, 2013
  • Nurse Magnet Hospital
    since 2006
  • NOVA Award
    American Hospital Association, 2011
  • NICHE Designated Hospital
    Hartford Institute for Healthcare Improvement, 2005-2011
  • Baby-Friendly Hospital
    World Health Organization
  • Nationally Recognized Hemophilia Center
    National Hemophilia Foundation
  • National Top 100 Cardiac Hospital
    Thomson Reuters, Nine Times
  • Top Quality Rating, Cardiac Surgery Performance
    Society of Thoracic Surgeons, 2010
  • Exemplar Hospital, Infection Prevention
    Institute for Healthcare Improvement, 2011
  • Sustained Improvement Award
    U.S. Department of Health and Human Services, 2011
  • Top 50 Hospitals for Stroke Care
    The Women's Choice Awards, 2015
  • Primary Stroke Center Designation
    Joint Commission since 2003, NYS Dept of Health since 2005
  • Stroke Gold Plus Achievement Award
    Target Stroke Honor Roll
  • Center of Excellence in Minimally Invasive Gynecology
    AAGL, 2012
  • Breast Center of Excellence
    National Consortium of Breast Centers
  • MBSAQIP Accredited Center
    American College of Surgeons, 2017
  • Hip and Knee Replacement Gold Seal
    The Joint Commission



Kevin Casey, MD
Interim President
Rochester General Hospital

Robert Mayo, MD
Chief Medical Officer
Rochester General Hospital

Kristin Opett, RN, MSHA 
Vice President,
Chief Nursing Officer
Rochester General Hospital


Located less than 1/4 mile south of Route 104, Rochester General Hospital is easily accessible from anywhere in Monroe and its adjacent counties. For driving directions to Rochester General Hospital, click on the map above. For our patients who use public transportation, Rochester General Hospital is located on the RTS bus route. Visit the RTS Web for more information.

Get Directions


Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking 

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6 am to 6 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7 am to 5:30 pm.

The cost for this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet prior to leaving your destination to receive curbside service. The valet can be reached at extension 2-3748 (585.922.3748 from off-campus).

After 6 pm, please contact Safety and Security at extension 2-4300 (585.922.4300) to retrieve your car.

Parking questions?

For questions regarding parking at Rochester General Hospital, please call the parking office at 585.922.9803. The office is open Monday – Friday 7 am – 5 pm. After hours the phone will ring into our 24-hour security office. We can also be reached at: