Rochester General Hospital

Accomodations

Parking Garage

ATM on site

Pediatric Friendly

Spiritual Care Available

Medical Library on site

Drug Testing Available

Gift Shop

Coffee

Cafe

Handicap Accessible

Valet Parking

Free WiFi Available

About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.

Parking

Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6:00 am to 8:00 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7:00 am to 6:00 pm. The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus. After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.

Key Contact Information

Commonly Used Phone Numbers

Main RGH phone number: (585) 922-4000

Patient information - including RGH room numbers: (585) 922-4000

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900

Patient Relations Coordinator: (585) 922-2050

LINK Line: (585) 922-LINK (5465)

Parking: (585) 922-9803 or [email protected]

HR & career opportunities: (585) 922-1100

Information about volunteering: (585) 922-4327

Medical Records: (585) 922-4521

Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000

Compliments & Complaints

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

Dining at RGH

Cafeteria

Cafes at RGH

Portland Cafe

(Located near the Polisseni Pavilion, near the main entrance to the hospital). The Portland Cafe is open for breakfast, lunch, and dinner, and serves sandwiches, soups, fresh pastries, and coffee. It is closed on weekends and holidays.

Hours: Monday - Friday: 6:00 am - 7:00 pm (Grill closes at 5:00 pm)

Subway

(Located in the cafeteria). Coffee, fresh pastries, and sandwiches are available.

Hours: Daily, 7:00 am - 3:00 am

Wolfgang Puck Kitchen Counter

(Located in the Sands-Constellation Center for Critical Care)

Inpatient Food Options

For patients admitted to the hospital, we offer a pre-selected menu featuring a special each meal. These menus are posted for the week in your room. If the Special does not meet your needs, there are alternate choices that you may select. We also offer Kosher and Vegetarian menus to patients on request. A clinical Dietitian is available to address your nutritional needs. For these services, call 24504 (inside the hospital) or (585) 922-4504 (outside the hospital).

Meal Times:

Breakfast: 7:15 am - 8:45 am
Lunch: 11:15 am - 12:45 pm
Dinner: 4:15 pm - 6:00 pm

We offer a variety of retail services here on the Rochester General Hospital campus. The menus include freshly grilled items, snacks, pizza, or full meals.

Other RGH Services

Language Assistance & Interpreter Services

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at RGH Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Spiritual Care

Rochester General Hospital employs a team of professional staff chaplains and hosts a nationally accredited Clinical Pastoral Education (CPE) program.

As spiritual care providers in a clinical setting, our chaplains help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

During times of crisis
COVID-19 Pandemic Support
Facing life changes and challenges
Experiencing grief and loss
Providing spiritual counsel and guidance
Discerning goals of care

Learn more about Spiritual Care at Rochester General Hospital and meet our team

Twig Gift Shop

The Twig Gift Shop, located on the first floor of the Sands-Constellation Center for Critical Care in the LeChase Lobby at Rochester General Hospital carries a wide variety of necessities and unique gifts including:

Fresh flowers
Locally made candy
Plush toys
Rochester Regional Health merchandise
Apparel
Accessories

Contact the Twig Gift Shop at RGH

Call us at (585) 922-3558 and ask about free delivery to patient rooms.

Hours of Operation

Monday through Friday: 10:00 am - 2:00 pm

Accommodations Near RGH

Hotels Close to Rochester General Hospital

We know it can be challenging to find the right place to stay as a patient or a loved one visiting Rochester General Hospital. Several local hotels have done their best to provide discounted rates to patients and their families when they need to stay close-by locally. Please call the hotel and give them the corporate code listed below to receive a discounted rate for your stay.

Hampton Inn Rochester - Irondequoit

1232 E. Ridge Road
Rochester, NY 14621
(585) 339-3500

Corporate Code: 0002701951

Holiday Inn Express Rochester NE

2200 Goodman Street N
Rochester, NY 14609
(585) 342-0430

Corporate Code: RGHQ12014

Staybridge Suites Rochester

1000 Genesee Street
Rochester, NY 14611
(585) 527-9110

Corporate Code: 786836867

Baby Photos

Billing & Insurance

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on:

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below:

Phone: (585) 922-1900
Toll-free: (866) 209-0949
Hours: Monday - Friday, 8:30am - 5:00pm

Certificates & Awards

America's 50 Best Hospitals Award 2020