Rochester General Hospital

Main RGH phone number: (585) 922-4000

Patient information - including RGH room numbers: (585) 922-4000

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900

Patient Relations Coordinator: (585) 922-2050

LINK Line: (585) 922-LINK (5465)

Parking: (585) 922-9803 or [email protected].

HR & career opportunities: (585) 922-1100

Information about volunteering: (585) 922-4327

Medical Records: (585) 922-4521

Birth & death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000 

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

(On the Ground floor near the Yellow elevators). The cafeteria is open every day for breakfast, lunch, and dinner. It is also open on weekends and holidays.

Hours: Monday - Friday: 6:45 am - Midnight, Weekends and Holidays: 6:45 am - 7:00 pm

Portland Cafe

(Located near the Polisseni Pavilion, near the main entrance to the hospital). The Portland Cafe is open for breakfast, lunch, and dinner, and serves sandwiches, soups, fresh pastries, and coffee. It is closed on weekends and holidays.

Hours: Monday - Friday: 6:00 am - 7:00 pm (Grill closes at 5:00 pm)

Subway

(Located in the cafeteria). Coffee, fresh pastries, and sandwiches are available.

Hours: Daily, 7:00 am - 3:00 am

Wolfgang Puck Kitchen Counter

(Located in the Sands-Constellation Center for Critical Care)

For patients admitted to the hospital, we offer a pre-selected menu featuring a special each meal. These menus are posted for the week in your room. If the Special does not meet your needs, there are alternate choices that you may select. We also offer Kosher and Vegetarian menus to patients on request. A clinical Dietitian is available to address your nutritional needs. For these services, call 24504 (inside the hospital) or (585) 922-4504 (outside the hospital).

Meal Times:

Breakfast: 7:15 am - 8:45 am
Lunch: 11:15 am - 12:45 pm
Dinner: 4:15 pm - 6:00 pm

We offer a variety of retail services here on the Rochester General Hospital campus. The menus include freshly grilled items, snacks, pizza, or full meals.

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at RGH Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Rochester General Hospital employs a team of professional staff chaplains and hosts a nationally accredited Clinical Pastoral Education (CPE) program.

As spiritual care providers in a clinical setting, our chaplains help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

During times of crisis
COVID-19 Pandemic Support
Facing life changes and challenges
Experiencing grief and loss
Providing spiritual counsel and guidance
Discerning goals of care

The Twig Gift Shop, located on the first floor of the Sands-Constellation Center for Critical Care in the LeChase Lobby at Rochester General Hospital carries a wide variety of necessities and unique gifts including:

• Fresh flowers
• Locally made candy
• Plush toys
• Rochester Regional Health merchandise
• Apparel
• Accessories

Contact the Twig Gift Shop at RGH

Call us at (585) 922-3558 and ask about free delivery to patient rooms.

Hours of Operation

Monday through Friday: 10:00 am - 2:00 pm

Hotels Close to Rochester General Hospital

Hampton Inn Rochester - Irondequoit

Holiday Inn Express Rochester NE

Staybridge Suites Rochester

Rochester General Hospital provides access to an optional newborn photographer, after your baby has been delivered at RGH. 

View Your Baby Photos

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on: 

• Insurance plans accepted
• How to pay a bill 
• Financial assistance programs
• Cost estimates and planning tools

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below: