United Memorial serves residents of Genesee County and surrounding rural communities. The 133-bed hospital in Batavia features a new, state-of-art surgical department, a wound care center, a telemedicine program for intensive care, a Joint Replacement Center of Excellence, two urgent care centers and a number of primary and specialty physician offices. United Memorial is a NICHE hospital and a New York State-designated Stroke Center.
United Memorial is the sole Maternity services provider for Genesee and Orleans Counties. We manage the New York State Cancer Services Partnership Grant for Orleans and Genesee Counties and provide Orthopaedic services in Genesee, Orleans and Wyoming Counties.
Whether you're a patient or visiting a patient at United Memorial Medical Center, we want you to know what to expect. View hospital-specific information on directions, parking, visiting hours, amenities, nearby hotels and other lodging, key phone numbers and more.
To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint.
You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such complaints. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1.800.994.6610.
Whether you're a patient or visiting a patient, we want you to know what to expect. We've created a list of common patient-related topics so you will know what to expect before, during and after your stay.Plan Your Visit
Looking for a specific floor or room? Once you’re inside, our Guest Services team will be happy to help you, or you can view our campus mapsView Campus Maps
If you were a patient at United Memorial Medical Center, and want to access portions of your medical record, you will need to login with MyUMMC Patient PortalTake me to MyUMMC Patient Portal