United Memorial has been serving residents of Genesee County and surrounding rural communities since its inception as Batavia Hospital in 1902. Today, United Memorial Medical Center represents more than 900 employees, all committed to providing patients with personalized, comprehensive, and state-of-the-art care.
United Memorial is a designated New York State Stroke Center, providing a full range of care services to meet its patients' needs. The 133-bed facility includes a state-of-the-art surgical department, a wound care center, urgent care, maternity services, and a Joint Replacement Center of Excellence - along with a number of primary and specialty physician offices.
United Memorial Medical Center is proud to manage the New York State Cancer Services Partnership Grant for Orleans and Genesee Counties.
Whether you're a patient or visiting a patient at United Memorial Medical Center, we want you to know what to expect. View hospital-specific information on directions, parking, visiting hours, amenities, nearby hotels and other lodging, key phone numbers and more.
To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint.
You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such complaints. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission at 1-800-994-6610.
Whether you're a patient or visiting a patient, we want you to know what to expect. We've created a list of common patient-related topics so you will know what to expect before, during and after your stay.Plan Your Visit
Looking for a specific floor or room? Once you’re inside, our Guest Services team will be happy to help you, or you can view our campus mapsView Campus Maps