General Content

Medical Records

Under federal and New York State law, all healthcare practitioners and facilities must grant patients access to their medical records.

At Rochester Regional Health, the best way to obtain your medical record is through the MyCare Patient Portal. We also offer the below options to access your medical record if you are unable to or would prefer another method for obtaining your information.

Request Your Medical Record Online

If you would like to request your medical record online without using the MyCare Patient Portal, you may use the button below to obtain any Rochester Regional Health facility medical record.

The tool will guide you through a 5-10 minute process of collecting and verifying your information prior to releasing the record.

Request Your Medical Record

Request Your Record by Phone

 Below is the key contact information for requesting your medical record by phone:

Your care. In one place.

Get access to your real-time medical record, 24 hours a day, seven days a week via our MyCare Patient Portal. You can review your health history, connect with your care team, view bills and more.
Get Started with MyCare