Rochester General Hospital

Rochester General Hospital

Street Address

1425 Portland Avenue
Rochester, NY 14621

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Phone Number

Phone Number: (585) 922-4000
Appointments: (585) 922-4000

General Hours

  • Monday: 24/7
  • Tuesday: 24/7
  • Wednesday: 24/7
  • Thursday: 24/7
  • Friday: 24/7
  • Saturday: 24/7
  • Sunday: 24/7
 

Accommodations

  • Parking Garage
  • ATM on site
  • Pediatric Friendly
  • Spiritual Care Available
  • Medical Library on site
  • Drug Testing Available
  • Gift Shop
  • Coffee
  • Cafe
  • Handicap Accessible
  • Valet Parking
  • Free WiFi Available

Visitor Restrictions & Masking Updates

 

Due to the rise in viral respiratory infections in patients and team members (including COVID-19), and as a proactive measure to prevent exposure to our patients and team members, universal masking is required for all staff, patients, and visitors in patient-facing areas and large group gatherings at Rochester General Hospital.

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About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.

Parking

Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6:00 am to 8:00 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7:00 am to 6:00 pm. The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus. After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.

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Your Hospital Stay

Everything you need to know to prepare for your hospital stay

We want you to feel comfortable and welcomed at our hospitals. To help you prepare for your visit with us, we've put together tips on what to bring with you, meals and snacks that will be available, key information about your hospital room, and entertainment options. Learn more and get ready for your stay!

Plan Your Stay

Offices, Locations and Departments at Rochester General Hospital

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The Power of Together

From primary care to critical care to extraordinary care, we rise above your toughest challenges to find solutions. All to give you peace of mind.

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