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Rochester General Hospital

Rochester General Hospital

Street Address

1425 Portland Avenue
Rochester, NY 14621

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Phone Number

Phone Number: (585) 922-4000
Appointments: (585) 922-4000

General Hours

Rochester General Hospital is open 24/7 

Please call your doctor's office for specific hours, or view hours to offices at RGH below


  • Parking Garage
  • ATM on site
  • Pediatric Friendly
  • Spiritual Care Available
  • Medical Library on site
  • Drug Testing Available
  • Gift Shop
  • Coffee
  • Cafe
  • Handicap Accessible
  • Valet Parking
  • Free WiFi Available

Visitor Restrictions & Screening Policies

Due to an increase in COVID-19 cases locally, Rochester Regional Health has implemented new visitor guidelines, following state and local Department of Health recommendations. Currently, general visitation at all Rochester Regional Health facilities has been suspended.

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About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.


Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6 am to 6 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7 am to 5:30 pm.

The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus.

After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.

Compliments & Complaints

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint.

You have the right to express complaints about your care and services, and to have Rochester Regional Health investigate such claims. If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180

Phone: 1-800-804-5447

You may also contact The Joint Commission at 1-(800) 994-6610. 

Certificates & Awards

  • America's 50 Best Hospitals Award 2020
  • Joint Commission Accreditation
  • This location is a Patient-Centered Medical Home

  • A member of the National Health Service Corps

  • NY State Department of Health
  • American Association of Blood Banks
  • Antimicrobial Stewardship Center of Excellence

  • College of American Pathologists
hospital bed

Visiting Rochester General Hospital?

Everything you need to know about visiting the Rochester General Campus

Whether you're a patient or visiting a patient, we want you to know what to expect. We've created a list of common patient-related topics so you will know what to expect before, during and after your stay.

Plan Your Visit

Find your way around

Looking for a specific floor or room? Once you’re inside, our Guest Services team in blue vests will be happy to help you, or you can view our campus maps

View Campus Maps
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Looking for Medical Records?

Securely manage and receive information about your health

Whether you want to pay your bill, ask non-urgent medical questions, or view your test results, MyCare offers personalized and secure online access to portions of your medical records for Clifton Springs Hospitals and physician offices.

Take Me To MyCare

Offices, Locations and Departments at Rochester General Hospital

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Coronavirus (COVID-19) Resources 

Stay up-to-date on the spread of COVID-19 with information on symptoms, prevention, vaccine updates, a map of local cases, and how you can help.

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