By opting in to receive text messages from Rochester Regional Health, you agree to receive one-time and recurring texts related to your relationship with Rochester Regional Health for the following purposes:
- Appointment confirmations and reminders
- Pre-appointment instructions
- Updates related to your MyCare account
- Care management notifications
- Billing and payment notifications
- Prescription notifications
Message frequency varies based on your interaction with our organization.
Consent & Opt In
You can opt-in to receive SMS messages using any of the following methods:
- Text START to 942731
- MyCare patient portal
- Patient intake form
Opt Out
You can opt-out of SMS messages by texting STOP to 942731. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from us. If you want to join again, use one of the methods listed above.
How to Get Help
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (585) 922-LINK or link@rochesterregional.org.
Message and Data Rates
Message and data rates may apply for any messages sent to you from Rochester Regional Health and messages you send to Rochester Regional Health. Rochester Regional Health does not charge for the use of our SMS program.
If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Participating Carriers
Our SMS program is supported by most major U.S. carriers. Carrier participation may vary.
Carriers are not liable for delayed or undelivered messages.
Privacy & Security
SMS text messages are not a secure means of communication, and they can be intercepted and read by third parties. There is no assurance that communications via text message will remain confidential.
We will not sell or share your mobile number with third parties for marketing purposes.
Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update us with any changes.
For more information, please review our Privacy Policy.