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Quality & Safety Institute 

Metrics and Performance  

At Rochester Regional Health, our dedication to quality is reflected in the teams we hire, the care we provide and the services we offer. This commitment to safe, reliable and high-quality care is also demonstrated through our regulatory compliance and accreditations, awards and recognition and participation in national conferences and journals. 

DNV Healthcare Accreditation

In 2020, Rochester Regional Health participated in 123 regulatory surveys in our acute care settings, outpatient settings and specialty programs from compliance agencies like DNV Healthcare, The Joint Commission and the Department of Health.

These surveys, often routine or planned to certify our specialty programs, look at our communication processes, governance, processes, standardization, safety precautions and outcomes.

In addition to Department of Health and Joint Commission program compliance, all of our hospitals are accredited by DNV Healthcare. This accreditation underscores our commitment to developing and continually improving quality and safety for employees, patients and visitors throughout our system. 

Awards and Recognition

  • beacon award for excellence

    Beacon Awards

    Rochester Regional Health is a national leader with the most Beacon Awards from the American Association of Critical Care Nurses, recognizing hospital units that have integrated evidence-based practices to improve patient and family outcomes. We currently have 26 Beacon Awards across our system.

  • Blue Distinction Award

    Blue Distinction® Center+ Awards

    Rochester General Hospital Maternity Care, Unity Hospital Maternity Care, United Memorial Medical Center Maternity Care

  • leapfrog award

    Leapfrog Hospital Safety Grades

    Clifton Springs Hospital and Clinic recently was awarded an A grade for safety.

  • Magnet Award

    Magnet Designations

    The American Nurses Credentialing Center has recognized Rochester General Hospital and Newark-Wayne Community Hospital with the highest honor available for nursing excellence.

Healthgrades Honors

  • Healthgrade 100 Best Hospitals for Critical Care

    Rochester General Hospital

    Named one of 100 Best Hospitals for Critical Care (8th consecutive year), Stroke Care (5th consecutive year), Gastrointestinal Care (3rd consecutive year), and General Surgery (2nd consecutive year).

  • healthgrades 5-star rating for Treatment of Pneumonia outcomes

    United Memorial Medical Center

    Received a 5-star rating for Treatment of Pneumonia and Heart Attack outcomes.

  • Healthgrade 5-star rating for Treatment of Heart Failure

    Newark-Wayne Community Hospital

    Received a 5-star rating for Treatment of Pneumonia, Sepsis, Heart Failure, and Colorectal Surgery outcomes.

  • Healthgrades ranked among the top 10 percent in the nation for Joint Replacement.

    Unity Hospital

    Ranked among the top 10 percent in the nation for Joint Replacement.

Other Notable Awards

  • American Heart Association Achievement Awards

    American Heart Association Achievement Awards 

    At Newark-Wayne, Rochester General Hospital, United Memorial and Unity Hospital

  • Certified as Baby-Friendly

    Certified as Baby-Friendly

    All Rochester Regional Health labor and delivery hospitals. 

  • CHIME award

    CHIME Most Wired Quality Award

Recent National Presentations

  • 2019 SHEA Conference: “CAUTI DeCATHlon”
  • 2019 HIMSS Annual Conference: “Clinical Optimization: One Approach to Integration”
  • 2019 Breakthroughs Conference: “Clinical Optimization: A Panel Discussion”

Recent National Publications

Lesho, E., Walsh, E., Gutowski, J., Reno, L., Newhart, D, Yu, S., Bress, J., Bronstein, M. A Cluster-Control Approach to a SARS-CoV-2 Outbreak on a Stroke Ward with Infection Control Considerations for Dementia and Vascular UnitsInfection Control & Hospital Epidemiology.  Accepted manuscript, pp. 1 – 27.  DOI:

Lesho, E., Clifford, R., Vore, K., Zenits, B., Alcantara, J., Gargano, B., Phillips, M., Boyd, S., Eckert-Davis, L., Sosa, C, Vargas, R. Riedy, D., Stamps, D., Bhavsar, H., Fede J., Laguio-vila, M., Bronstein, M. Sustainably reducing device utilization and device-related infections with DeCATHlongs, device alternatives, and decision support.  Infection Control & Hospital Epidemiology (2020), 41, 1344–1347. doi:10.1017/ice.2020.295. 

Lesho, E., Hix, J., Bronstein, M., Shastry, S., Hanna, J., Scroggins, G., & Grieff, M. (2019). Mitigating and preventing hepatitis B virus exposures during hemodialysis across a large regional health system. Infection Control & Hospital Epidemiology, 40(9), 1066-1069. doi:10.1017/ice.2019.164.