Patients and Visitors Hero Image

Patients & Visitors

Everything you need to know about visiting one of our facilities

Making Things Easier For You

At Rochester Regional Health, we are focused on giving you the best, high quality care in the region.

Whether you're a patient in one of our hospitals, visiting a friend or family member, or have an outpatient appointment scheduled with a Rochester Regional Health specialist, we want you to feel comfortable and welcomed. Below are tools to help you plan a visit, plan a hospital stay, pay your bill, and more. 

hospital hallway

Plan Your Visit

Everything you need to know about visiting one of our hospitals

Whether you're a patient or visiting a patient, we want you to know what to expect. Check this section for hospital-specific information on directions, parking, visiting hours, amenities, nearby hotels and other lodging, key phone numbers and more. 

Plan Your Visit
Nurses interacting with Patient

Your Hospital Stay

Do you have an upcoming inpatient stay? Here's helpful information to help you feel ready

If you or a loved one have an upcoming hospital stay, you want to feel as prepared as possible. We've provided helpful information on what to bring, details on your hospital room, what to expect when going home and key support services.

Plan Your Hospital Stay
a couple of people looking at insurance plans online

Billing & Insurance

Committed to providing affordable care

Learn about billing at Rochester Regional Health, the insurances we accept, financial assistance opportunities and pay your bill.

Pay Your Bill
Patient reviewing documents with provider

Patient Rights, Policies & Important Forms

We are committed to providing high quality compassionate care in partnership with you and your family

Review some of our important patient policies and forms, including HIPAA/Confidentiality, Non-Discrimination, Healthcare Proxy, Patient Bill of Rights, Advance Directives and more. 

View Patient Forms
communications team image

Contact Us

Key contact information for Rochester Regional Health campuses

Not finding the information you need? Looking for key phone numbers, how to get in touch with a patient at one of our Rochester Regional Health hospitals or wanting to submit a compliment or complaint? Check out our Contact Us section.

View Key Contact Info
Surgeons

Quality & Safety

Our commitment to quality and patient safety is top priority

We understand that you have a choice with healthcare, one of the most important decisions of all, you want reliable, standardized information about performance and quality of the services you are seeking. Learn about our ongoing efforts to provide quality, safe, effective, patient centered timely, efficient and equitable care to our patients and families.

Learn More about Quality and Safety
MyCare logo

MyCare

Securely manage and receive information about your health

Whether you want to pay your bill, ask non-urgent medical questions, or view your test results, MyCare offers personalized and secure online access to portions of your medical records at Rochester General, Unity, Newark-Wayne and Clifton Springs Hospitals and physician offices.

Take me to MyCare

Patient Health Library

Get the answers and support you need about being a patient at Rochester Regional Health

Emmi, Our online health library will take complex medical information and makes it easy for you and your family to understand. These online programs  can help you prepare for an upcoming procedure or manage your chronic condition.You may have questions that you think are not relevant. You may have forgotten your questions at your last appointment. Emmi programs are designed to answer important but often unasked questions.

Take Me To Emmi

Werner Medical Library

Looking for medical books or journals on a specific medical topic? The Werner Medical Library is a resource for you, and a way for you to contact medical librarians about specific medical conditions. The Stabins Wellness Information Center at Rochester General Hospital offers confidential answers to your medical questions. We will mail or e-mail the information to your home.  

Take Me To Werner Medical Library