Everything you need to know about visiting one of our facilities
At Rochester Regional Health, we are focused on giving you the best, high quality care in the region.
Whether you're a patient in one of our hospitals, visiting a friend or family member, or have an outpatient appointment scheduled with a Rochester Regional Health specialist, we want you to feel comfortable and welcomed. Below are tools to help you plan a visit, plan a hospital stay, pay your bill, and more.
Whether you're a patient or visiting a patient, we want you to know what to expect. Check this section for hospital-specific information on directions, parking, visiting hours, amenities, nearby hotels and other lodging, key phone numbers and more.
Plan Your Visit
If you or a loved one have an upcoming hospital stay, you want to feel as prepared as possible. We've provided helpful information on what to bring, details on your hospital room, what to expect when going home and key support services.
Plan Your Hospital Stay
Learn about billing at Rochester Regional Health, the insurances we accept, financial assistance opportunities and pay your bill.
Pay Your Bill
Review some of our important patient policies and forms, including HIPAA/Confidentiality, Non-Discrimination, Healthcare Proxy, Patient Bill of Rights, Advance Directives and more.
View Patient Forms
Not finding the information you need? Looking for key phone numbers, how to get in touch with a patient at one of our Rochester Regional Health hospitals or wanting to submit a compliment or complaint? Check out our Contact Us section.
View Key Contact Info
We understand that you have a choice with healthcare, one of the most important decisions of all, you want reliable, standardized information about performance and quality of the services you are seeking. Learn about our ongoing efforts to provide quality, safe, effective, patient centered timely, efficient and equitable care to our patients and families.
Learn More about Quality and Safety
Whether you want to pay your bill, ask non-urgent medical questions, or view your test results, MyCare offers personalized and secure online access to portions of your medical records at Rochester General, Unity, Newark-Wayne and Clifton Springs Hospitals and physician offices.
Take me to MyCareEmmi, Our online health library will take complex medical information and makes it easy for you and your family to understand. These online programs can help you prepare for an upcoming procedure or manage your chronic condition.You may have questions that you think are not relevant. You may have forgotten your questions at your last appointment. Emmi programs are designed to answer important but often unasked questions.
Take Me To EmmiThe Werner Medical Library offers confidential answers to your medical questions. We will mail or e-mail the information to your home. Access this library service through our Ask a Medical Librarian link. The library website lists trusted health websites that you may use to research your condition, disease, lab tests, medications, diabetes, heart health, nutrition, diet and more.
Take Me To Werner Medical Library