COVID-19 Updates: Get the latest information from our experts: Vaccines Testing Visitor Guidelines Closings

Jerome Medical Center

Hope Haven Center

Hope Haven Center

About The Hope Haven Center

Comprehensive inpatient & outpatient alcohol and substance abuse rehabilitation program

For individuals facing the challenges of alcohol or substance abuse, the inpatient program at United Memorial's Hope Haven facility provides an opportunity to overcome these challenges with outcomes designed to help facilitate a return to a productive life.

Inviting settings that build confidence with security

Fully licensed by the New York State Office for Alcohol and Substance Abuse Services (OASAS) and the only inpatient rehabilitation unit our region, Hope Haven is a 22-bed inpatient Chemical Dependency Unit that is housed on a secured floor of the Jerome Center. This unit consists of group room space, patient bedrooms, offices for staff, nurses' station, and comfortable areas for conversation, meetings, relaxation, and other functions.

To receive care at Hope Haven, referrals can be by individual seeking treatment or by someone such as a counselor, court officer, or family member. A patient assessment will determine if the level of care provided at Hope Haven is appropriate for admission. The length of stay may vary; however most patients remain for 28 days. Hope Haven is a resource for residents of Genesee, Livingston, Orleans, and Wyoming counties.

A multi-disciplinary approach that addresses all aspects of an individual's life

The multi-disciplinary approach used at Hope Haven includes a combination of techniques. A twelve-step model is offered for those who are receptive to it. For those for whom this is not a choice, we provide alternative approaches to sobriety and recovery. All treatments include:

  • Inpatient and outpatient chemical dependency care
  • In-depth assessments
  • 24 hour medical monitoring
  • Life skills training including anger and stress management
  • Feelings identification management
  • Spirituality as it applies to recovery
  • Recreational therapy
  • Education
  • Relapse prevention
  • Self-help groups
  • Referrals for continuing care 

Professional, comprehensive and compassionate care

Hope Haven's rehabilitative program activities are facilitated by a physician certified in addiction medicine, committed and compassionate counselors, registered nurses, a recreation therapist, activities aide, and chemical dependency aides. Collectively, the team works with great care to help patients manage their addiction. The unit is operated around the clock with registered nurses and skilled ancillary staff from our hospital.

Our quality care includes providing each patient with a primary counselor who meets with them to develop a comprehensive treatment plan as well as weekly meetings to monitor progress.

We're here help

For more information on the Hope Haven Alcohol and Substance Abuse Program, please contact the Admissions Counselor at (585) 723-7366. We look forward to assisting you.

Our Inpatient Providers

Our Outpatient Providers

Street Address

16 Bank Street, 2nd Floor
Batavia, NY 14020

Get Directions

Located in the Jerome Medical Center Building

Phone Number

Phone Number: (585) 922-9900

General Hours

Open 24/7