Contact Us

Mailing address

Rochester Regional Health
100 Kings Highway S
Rochester, NY 14617

Phone numbers

Rochester General Hospital, Unity Hospital, Newark-Wayne Community Hospital, United Memorial Medical Center and Clifton Springs Hospital & Clinic have joined to form Rochester Regional Health System, with a growing team of over 16,000 physicians, clinicians, nurses and more — all providing exceptional services at over 150 locations across four counties and beyond.

A new, system-wide communications system is being developed that will make it simpler than ever for you and your family to connect with a comprehensive array of services and providers – as well as the physicians and caregivers you’ve known and trusted for years. In the meantime, please follow the links below for all your needs.

Main switchboards

Rochester General Hospital and Newark-Wayne Community Hospital: 585.922.4000
Unity Hospital: 585.723.7000
United Memorial Medical Center: 585.343.6030
Clifton Springs Hospital & Clinic: 315.462.9561

Hospital patient information

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission. 

Rochester General Hospital: 585.922.4528
Unity Hospital: 585.723.7015
Newark-Wayne Community Hospital: 315.332.2022
United Memorial Medical Center: 585.343.6030
Clifton Springs Hospital & Clinic: 315.462-9561

Email us

Please read our privacy notice before you submit any information to us.

If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering at Rochester General Hospital, or have a question about a job opportunity with us, use our online contact form to email us your question.

Patient compliments & complaints

It is the goal of Rochester Regional Health to provide high quality care with compassion.  We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. You may send patient compliments or complaints securely using our online patient compliments & complaints form to our Patient Relations Coordinator. 

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may submit it directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.

Questions about your bill or insurance?

Do you have questions about your hospital bill, online bill pay or insurance? Visit our billing & insurance section +

Birth / death certificates


There's never been a more exciting time to join the Rochester Regional Health family - a team of more than 16,000 strong and growing! We have opportunities in our hospitals, clinics, long-term care facilities, medical practices and more throughout the Greater Rochester and Finger Lakes regions. Find a career +

Need health information?

Visit our Werner Medical Library page to find links to reliable health websites.
Ask a Medical Librarian a specific health question.

Website questions / Comments

Send Website related emails to or fill out our Online Website Change Request Form.

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