Contact Us

Rochester General Hospital, Unity Hospital, Newark-Wayne Community Hospital, United Memorial Medical Center and Clifton Springs Hospital & Clinic have joined to form Rochester Regional Health System, with a growing team of over 16,000 physicians, clinicians, nurses and more — all providing exceptional services at over 150 locations across four counties and beyond.

A new, system-wide communications system is being developed that will make it simpler than ever for you and your family to connect with a comprehensive array of services and providers – as well as the physicians and caregivers you’ve known and trusted for years. In the meantime, please follow the links below for all your needs.

Mailing Address 

Rochester Regional Health
100 Kings Highway S
Rochester, NY 14617 

Phone numbers

Rochester General Hospital and Newark-Wayne Community Hospital: 585.922.4000
Unity Hospital: 585.723.7000
United Memorial Medical Center: 585.343.6030
Clifton Springs Hospital & Clinic: 315.462.9561

Email Us

Please read our privacy notice before you submit any information to us.

If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering, classes and events, or have a general question, please email us at


Hospital Patient Information

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission. 

Rochester General Hospital: 585.922.4528
Unity Hospital: 585.723.7015
Newark-Wayne Community Hospital: 315.332.2022
United Memorial Medical Center: 585.343.6030
Clifton Springs Hospital & Clinic: 315.462-9561


Patient Compliments and Complaints

It is the goal of Rochester Regional Health to provide high quality care with compassion.  We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. You may send patient compliments or complaints securely using our online patient compliments & complaints form to our Patient Relations Coordinator. 

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may submit it directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.


Questions About your Bill or Insurance?

Do you have questions about your hospital bill, online bill pay or insurance? Visit our billing & insurance section


Birth / Death Certificates



There's never been a more exciting time to join the Rochester Regional Health family - a team of more than 16,000 strong and growing! We have opportunities in our hospitals, clinics, long-term care facilities, medical practices and more throughout the Greater Rochester and Finger Lakes regions. Find a career


Employment and Income Verification

Rochester Regional Health* uses The Work Number from Equifax to provide secure automated employment and income verifications. The service is available 24 hours a day online or by calling 1-800-367-5690.

  • For more information on commercial and social services verifications along with instructions on how to use The Work Number, please view the Verification Request Instructions.

* For employment and income verification for United Memorial Medical Center (UMMC), please contact the Human Resources Department by phone at (585) 344-7431.  

Need Health Information?

Visit our Werner Medical Library page to find links to reliable health websites.
Ask a Medical Librarian a specific health question.


Website Questions / Comments

Notice an issue using the site, or have questions about the website? Send Website related emails to