Know the Facts about Coronavirus in our Community

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Expert Pediatricians serving Upstate NY


Inpatient Pediatrics

The Inpatient Pediatric Unit at Rochester General Hospital provides family-centered care that is consistent, supportive and nurturing which meets the physical, emotional and psychosocial needs of our patients. We provide state-of-the-art pediatric care and offer emotional support and education to all of our patients as well to their families. Our goal is to maintain an environment conducive to healing that is reflective of trust, honesty, and respect to our patients, their families and our staff.

The Pediatric Care Team

During your child’s hospital stay, highly skilled professionals will be involved in his or her care. 
The pediatric care team includes:


Your child’s doctor, usually referred to as an “Attending Physician,” will supervise your child’s care. He or she may be assisted by other physicians on the Hospital's staff. Resident Physicians have graduated from medical school and are completing additional years of advanced training to become a specialist in pediatric medicine. There are Resident Physicians and Attending Pediatricians available 24 hours a day.


A Registered Nurse with Pediatric expertise will be assigned to care for your child. Every effort is made for that same nurse to care for your child throughout their hospital stay. Licensed Practical Nurses will also assist in your child’s care. Your child’s nurse can answer any questions you may have about your child’s illness or treatment. All staff is Pediatric trained and are all PALS (Pediatric Advanced Life Support) certified.

Social Workers

Social Workers help patients and families cope with problems that often accompany an illness. In addition to providing counseling for emotional concerns, social workers can put you in touch with community agencies that can help with transportation, finances, and services that might be needed when your child returns home. Let your child’s nurse know if you would like to speak with a social worker.

Other Healthcare Professionals

Physical, occupational, speech, and respiratory therapists will help care for your child as needed. Dietitians are available to assess your child’s nutritional needs and plan your child’s meals. 

Mental Health

A mental health team consisting of a child Psychiatrist and Family and Pediatric Psychologists are available.


Parents may visit anytime, day or night. Sleeper beds are provided so that one parent may sleep in the child’s room if desired. Shower facilities, towels, and toiletry items are available for parents who stay overnight. Friends and family over age 14 may visit between 8:00 am and 8:00 pm. Because children are more likely to carry infections, siblings and friends under age 14 must have the approval of your child’s nurse before visiting.

Calling the Nurses Station

The telephone number for the Nurses Station is (585) 922-4067. While you are away from the hospital, please feel free to call and talk with your child’s nurse anytime. Calls to a patient should be directed to Patient Information at (585) 922-4000.


Your child’s meals will be served at 7:30 am, 11:30 am, and 4:30 pm. If your child has special likes or dislikes, or if you would like to bring food from home, please discuss this with your child’s nurse or dietitian. There is a standard pediatric menu posted in your room. 

For infants, baby food and formula are kept on the unit around the clock. We encourage parents to feed their infants. For breastfeeding mothers, milk and juices are available to you on the unit and we provide complimentary breakfast, lunch, and dinner that will be delivered to your child’s room. Your child’s nurse will be happy to help you with expressing and storing breast milk.

If you choose to bring food from home (for your child or for yourself) a refrigerator and microwave oven are available. For your convenience, there are a cafeteria and two cafes on the Hospital campus.
What to bring

Everything your child needs (including pajamas, diapers, and personal hygiene items) will be provided by the hospital. However, younger children sometimes feel more comfortable when they have familiar items from home. Feel free to bring your child’s favorite toy, stuffed animal, slippers, pajamas, blanket, toothbrush, and toothpaste, or any other belongings.

Learning about your child’s illness

In addition to the information provided by the nurses and doctors, the Pediatric Unit has several ways for you and your child to learn about your child’s illness:

  • The Robert E. Butler Patient Library located on the Pediatric Unit has books and brochures which explain various medical problems and treatments
  • The Wellness Information Center located in the Werner Medical Library on the 1st floor or you may call (585) 922-WELL
  • Opportunities to meet with members of your child’s care team can always be arranged
  • Videos on health topics are available for viewing on the Pediatric Unit. Topics include growth and development, safety, asthma, diabetes, and lead poisoning prevention
  • You and your child are welcome to come in for a tour of the Pediatric Unit before their hospitalization. Call the Nurse Manager at (585) 922-5085 to arrange.


If your child is hospitalized for an extended period (usually two weeks or longer), a social worker can help arrange for tutoring. Treatment is scheduled around the patient’s tutoring schedule.


Play is an important part of your child’s life. Play can help take your child’s mind off of medical problems and relieve stress. In addition, toys and games are commonly used to teach young patients about their surgery and to acquaint them with medical equipment. 

The Inpatient Pediatric Unit has a variety of toys, games, crafts and video games for use by pediatric patients.  These can be used in the Play Room (across from the Parent’s Lounge) or at your child’s bedside. Books for all reading levels are available in the Play Room. Televisions are included in each room and children can select from more than 100 age-appropriate movies.  

Going Home

Before your child is discharged, we will discuss with you the care he or she will need at home.  Please let your nurse know as early as possible if you or your child will need any special assistance at home – such as transportation for doctor’s appointments, help with filling prescriptions, or help caring for your other children. A social worker can put you in touch with community agencies that can help with these services.

We welcome any comments or suggestions for ways we can better serve our patients and their families. Please feel free to share your thoughts directly with your child’s nurse or with the director of nursing on the Pediatric Unit.

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