About our Chemical Dependency Program

Personalized, Accessible Recovery

We know that one size does not fit all when dealing with addiction, which is why our program focuses on tailoring individualized treatment plans to your needs, overall health, and goals.

With services that are easy to access wherever you are in Western New York, we can coordinate all aspects of your care and ensure you are taken care of. It only takes one phone call to begin your chemical dependency treatment journey.

Online Chemical Dependency Therapy

Private, convenient, and flexible care on your terms. Whether at home, in the community, or our clinics - recovery comes to you.

What is Chemical Dependency Treatment?

Our comprehensive and personalized treatment services are for adolescents, adults, and their families. The specialized programs we provide help our clients and their loved ones recover from addiction and get their lives back. Treatment options include: 

You are not stuck in one box while working with our team to recover from chemical dependency. Your treatment plan will be carefully crafted to ensure it fits your busy life and will maximize your recovery. With the help of our Behavioral Health Access & Crisis Center, our SAFE Hotline, and our Peer Recovery Advocates, help is never more than a phone call away.

How does Chemical Dependency Treatment Work?

At Rochester Regional Health’s Chemical Dependency Program, we prioritize your wants, needs, and goals. At your initial evaluation, we assess your needs, and then employ evidence-based practices that consider your life’s journeys, including any trauma.

Sustainable Recovery

While addiction may seriously affect a person’s physical health, relapse is a very real possibility. Our counseling services are critical to creating and fostering your sustainable recovery.

During individual counseling sessions, our clients can begin to understand the reasons why they turned to substances in the first place. It is essential for us to address the cause of your disease, rather than just the symptoms. 

A Collaborative Approach

The Chemical Dependency team prioritizes the following team values:

  1. We always treat our patients with empathy, respect, and compassion, during each and every interaction with them.
  2. We educate and inform our patients, and collaborate with them about their decisions related to their care.
  3. We work hard (as individuals and as a team), and are dedicated in all that we do.

Our holistic approach incorporates a team that works seamlessly together to ensure you receive the best possible care. They will include:

  • Credentialed substance abuse professionals
  • Addiction psychiatrists
  • Mental health therapists
  • Physicians
  • Nurses
  • Social workers
  • Nutritionists
  • Vocational counselors & recreational therapists

Our personalized, evidence-based care is powered by the strength of Rochester Regional Health’s large menu of providers and expertise. We are here to help you, often facilitating referrals to Care Management Services, ensuring you receive everything you need to recover safely. With the health system behind us, we are able to provide carefully regulated care that can help with any mental or physical issue you may have. 

By Your Side Through Every Step

Rochester Regional Health is one of the leading addiction treatment facilities in Western New York and the Finger Lakes region. We offer proven addiction counseling services and substance abuse treatments that stand the test of time.

Photo of two loving male parents smiling and embracing their daughter.

LGBTQ+ Chemical Dependency Care

Our inclusive recovery program revolves around your needs, your goals, and who you are. Offered in a safe, welcoming, respectful space that affirms every human's diversity of sexual orientation, gender identity, and gender expression, we provide specialized substance use treatment for our LGBTQ+ community.

Learn More about the Program

Online Chemical Dependency Therapy

Private, convenient, and flexible care on your terms. Whether at home, in the community, or our clinics- recovery comes to you.

Your Journey, Your Way

Our Online Chemical Dependency Therapy is a novel approach to substance use disorder treatment, designed with an understanding of today's unique challenges. This program combines the effectiveness of comprehensive addiction treatment with the convenience of modern technology. It offers a flexible approach, allowing you to receive care in the clinic, online via telehealth, or a combination of both.

This program is designed to tailor your recovery process, ensuring that your treatment plan aligns with your unique needs and your vision of success.

How does Online Chemical Dependency Therapy work?

Getting started with our Online Chemical Dependency Therapy is a smooth and supportive experience. Just give our SAFE line a quick call for an immediate chat with one of our care professionals. They're here to listen and help you to figure out if our addiction therapy services are a good fit for you.

Once you are ready, you'll be paired with a therapist who will work with you to tailor online therapy to support suit your unique needs. You will also be assigned a full care team ready to give you additional support should you require it at any time, including visits our clinics in-person.

Whether you need just a bit of guidance, or more hands-on support, we're here for you. As your journey to recovery progresses and your needs evolve, so will the support from our team of providers, every step of the way.

Why choose Online Chemical Dependency Therapy?

High-Quality Care from Licensed Therapists at Your Doorstep

Now, you can access evidence-based, highly qualified care from licensed therapists in the comfort of your home, or in the community.

Craft a Personalized Treatment Plan That Works For You

Work with licensed therapists to create a privacy treatment plan that meets your privacy and support needs on your road to recovery.

Start as Soon as You’re Ready With Same-Day Appointments

With our same-day telehealth appointments (within business hours), you can begin your journey with a therapist as soon as you’re ready. 

A Step Towards Recovery is Just a Call Away

Ready to start your path to recovery? Call (585) 723-SAFE to connect with our team of caring professionals and see if Online Chemical Dependency Therapy is the right match for you.

No matter where you are – at home or in our clinics – we're committed to supporting you at every step.

woman smiles proudly while crossing her arms

Frequently Asked Questions

What Makes Online Chemical Dependency Therapy Unique?

Our program combines the convenience of telehealth with the option of in-clinic care. It's tailored to meet your needs, offering therapy where and when you prefer. Plus, our specialists are not just experts in chemical dependency, but part of a comprehensive behavioral health team.

How Does Online Therapy Compare to In-Clinic Sessions?

Online therapy offers the same high-quality, regulated care as our in-clinic sessions. Conducted by experienced therapists, it's effective, private, and convenient, allowing you to receive care in a setting that's comfortable for you.

Will I Always Have Online Sessions?

While online therapy is a key component, we can't guarantee all sessions will be virtual. Some situations may require in-clinic visits, but we'll work with you to find the best approach for your needs.

What Hours Is the SAFE Line Available?

The SAFE Line is open weekdays from 8 am to 7 pm. We're here for you during these hours to start your journey to recovery.

What Substances Are Included in the Treatment?

Our program covers a range of substances, including alcohol, opioids, cocaine, and cannabis.

Is My Privacy Protected During Online Sessions?

Your privacy is our priority. All telehealth sessions use secure, HIPAA-compliant platforms to ensure your information and discussions remain confidential.

What Equipment Do I Need for Online Therapy?

All you need is a device with internet access (like a smartphone, tablet, or computer) and a quiet, private space for your sessions.

Can I Switch Between Online and In-Person Therapy?

Yes, our program is flexible. You can choose between online, in-person, or a combination of both, depending on what works best for you. Your care team may also recommend times when it may be needed to visit in-person.

How is the Online Chemical Dependency Therapy program different from telehealth companies like BetterHelp, Talkspace or Monument?

Rochester Regional Health’s Online Chemical Dependency Therapy program provides the highest standard of care, adhering to regulated guidelines and accepting credentials for a wide range of insurances. Our specialists in Chemical Dependency are just one part of an accessible continuum of care that reaches to our Behavioral Health team and beyond, unlike many telehealth companies that focus mainly on limited parts of mental health care.

female doctor illustration

Recovery has No Limits

Rochester Regional Health’s recovery support services provide personalized programs to meet the needs of each individual and their personal challenges. Let us help you recover using the latest treatments and support services carefully crafted to fit your life.
Contact Us