COVID-19 Updates: Get the latest information from our experts

gradient background

Hospice Care

Hospice & Palliative Care Services

A large part of managing your care and ensuring your last days are comfortable is meeting you where you are – whether at home, in a nursing home, or in the Hildebrandt Hospice Care Center.

Hospice at Home

Patients who meet the eligibility criteria for hospice care – including having someone who is available and willing to function as his or her primary caregiver – can stay in their own home and receive care. Hospice Care also provides hospice services to individuals who choose to make a “comfort care home” their residence at the end of life. These homes are operated largely by volunteers and accommodate people who are eligible for hospice care but cannot receive services in their own homes.

Role of a Primary Caregiver

With support from the hospice team, the primary caregiver is a person the patient may turn to for routine matters. The primary caregiver is often a spouse, parent, child, or sibling, but can also be anyone the patient desires to function in this role. Your primary caregiver does not need to live with you, but most patients do need someone to move in as they approach the final stages of their illness.

Support for the Family

Hospice social workers help families solve problems they may be facing during this difficult time. You may need to talk about the loved one’s illness and anticipated loss, or how to best use their personal resources. You can count on Hospice Care to help you through any and all difficulties, relying on our years of training and experience.

Hospice also offers pastoral counseling to help families carry out faith-related rituals. The Hospice Chaplain uses a network of community clergy and lay chaplains to meet these needs within the patient’s faith tradition.

In addition to this comprehensive support, we also have many wonderful, giving volunteers who offer support and encouragement. They have received specialized training to prepare them to assist Hospice patients and their families during times of stress.

Hospice Care in Nursing Homes

Hospice staff have special expertise in relieving pain and other physical symptoms, while also giving extra attention to a patient’s emotional, spiritual, and psychological well-being.

Hospice care supplements and enhances the care provided by the nursing home staff. The physicians, nurses, social workers, nursing assistants, and other services provided by the home remain unchanged, and the nursing home staff continues to be the family’s primary contact and source of information.

Rochester Regional Health Hospice Care provides services at more than 25 nursing homes in Monroe, Wayne, and Seneca counties. 

Hospice Care at Hildebrandt Hospice Care Center

Most hospice care takes place where the patient already lives, but hospice services are also available at the Elizabeth G. and Jennifer J. Hildebrandt Hospice Care Center, located at 2652 Ridgeway Avenue in Rochester, NY.

When a hospice patient’s needs can best be managed in a professionally supervised setting, their physician may arrange to admit the patient to the Hildebrandt Hospice Care Center. This 11-bed facility embodies the hospice promise of comfort and dignity at the end of life, thanks to staff and volunteers experienced in care at end-of-life.

At the Hildebrandt Hospice Care Center, visiting hours are 24-hours a day, seven days a week. Two family members are invited to spend the night in the patient suite, and children and pets (who are supervised) are also welcome.

Any physician can admit to the Hospice Care Center, and physicians affiliated with the Unity Hospital are available to provide medical coverage for patients.

Palliative Care 

Palliative care offers benefits to anyone with an advanced, life-threatening illness, regardless of prognosis. It addresses the suffering associated with pain or other symptoms, as well as distress sometimes caused by difficult treatments.

Rochester Regional Health’s palliative care services are for patients who may not be eligible for Hospice care, or who wish to continue disease-oriented treatments. Through this program, we provide specialized symptom management for those with advanced illnesses where the prognosis is greater than six months.

Learn more about our Palliative Care Services

CompassionNet Program

CompassionNet is a community-based pediatric and perinatal palliative care program that provides support and care to families caring for a child with a potentially life-threatening illness or families expecting the birth of a child with a serious medical condition. Starting at the time of diagnosis, our interdisciplinary team collaborates with other providers to address children and families’ physical, emotional, social, and spiritual needs and improve quality of life.

Learn more about our CompassionNet Program

Bereavement Services

There are many paths a person can take on the road to personal healing. Grieving the death of a spouse, a parent, or child can be keenly felt any time of the year, but support from loved ones and trained professionals can help.

Learn more about our Bereavement Services